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Customer Satisfaction Survey
6
Questions
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1
Which Water Works location did you visit?
Kyle, Texas
New Braunfels, Texas
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2
Date
Date of Service
-
Date
Year
Month
Day
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3
Time of Visit (Approximate)
Specifying time of visit helps us identify employee training and staff development needs
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2
3
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5
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8
9
10
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12
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2
3
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10
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12
Hour
00
10
20
30
40
50
00
10
20
30
40
50
Minutes
AM
PM
PM
AM
PM
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4
Overall Satisfaction of Service
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
N/A
Quality of Finished Product
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Row 0, Column 5
Friendliness of Staff
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Row 1, Column 5
Helpfulness of Staff
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
Row 2, Column 4
Row 2, Column 5
Speed of Service
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Row 3, Column 4
Row 3, Column 5
Quality of Self-Service Vacuums
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Row 4, Column 3
Row 4, Column 4
Row 4, Column 5
Cleanliness of Car Wash Site
Row 5, Column 0
Row 5, Column 1
Row 5, Column 2
Row 5, Column 3
Row 5, Column 4
Row 5, Column 5
Quality of Finished Product
Friendliness of Staff
Helpfulness of Staff
Speed of Service
Quality of Self-Service Vacuums
Cleanliness of Car Wash Site
Very satisfied
Row 0, Column 0
Satisfied
Row 0, Column 1
Neutral
Row 0, Column 2
Unsatisfied
Row 0, Column 3
Very unsatisfied
Row 0, Column 4
N/A
Row 0, Column 5
Very satisfied
Row 1, Column 0
Satisfied
Row 1, Column 1
Neutral
Row 1, Column 2
Unsatisfied
Row 1, Column 3
Very unsatisfied
Row 1, Column 4
N/A
Row 1, Column 5
Very satisfied
Row 2, Column 0
Satisfied
Row 2, Column 1
Neutral
Row 2, Column 2
Unsatisfied
Row 2, Column 3
Very unsatisfied
Row 2, Column 4
N/A
Row 2, Column 5
Very satisfied
Row 3, Column 0
Satisfied
Row 3, Column 1
Neutral
Row 3, Column 2
Unsatisfied
Row 3, Column 3
Very unsatisfied
Row 3, Column 4
N/A
Row 3, Column 5
Very satisfied
Row 4, Column 0
Satisfied
Row 4, Column 1
Neutral
Row 4, Column 2
Unsatisfied
Row 4, Column 3
Very unsatisfied
Row 4, Column 4
N/A
Row 4, Column 5
Very satisfied
Row 5, Column 0
Satisfied
Row 5, Column 1
Neutral
Row 5, Column 2
Unsatisfied
Row 5, Column 3
Very unsatisfied
Row 5, Column 4
N/A
Row 5, Column 5
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5
Would you recommend Water Works to others?
Yes
No
Maybe
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6
Comments and Suggestions for Improvement
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