You can always press Enter⏎ to continue
Customer Support Ticket
1
Order Number (Required)(Old)
*
This field is required.
Your order number begins with HHCO and was emailed or texted to you when you placed your order.
Previous
Next
Submit FORM
Press
Enter
2
Order Number (Required)
*
This field is required.
Begins with HHCO and was emailed or texted to you when you placed your order.
ex: HHCO12345
Previous
Next
Submit FORM
Press
Enter
3
Name
*
This field is required.
What’s the name on the order?
First Name
Last Name
Previous
Next
Submit FORM
Press
Enter
4
What do you need help with?
*
This field is required.
Product Issue
Missing Package
Request Exchange
Request Refund (For Unused Products ONLY)
Help with something else
Previous
Next
Submit FORM
Press
Enter
5
Please check all that applies (Required)
*
This field is required.
To return or exchange hair that is has been in your possession for less than 7 days, the hair must be in the original state it was received (no unraveling the weft, cuts, chemicals, washing, etc)
No returns for hair that has been in your possession for over 7 days.
Refunds exclude all shipping fees and a 20% restocking fee for orders that have been picked up or shipped and a 10% fee for the transaction provider for orders that have not been picked up or shipped.
Package arrived too late
Package marked as delivered but I don't have it
Package missing items
Received wrong items
Package arrived damaged
No longer need items
Ordered incorrect items
Other
Previous
Next
Submit FORM
Press
Enter
6
Additional details about your issue (Optional)
Previous
Next
Submit FORM
Press
Enter
7
Upload videos (max 30 secs) showing the current state of the hair and the problems you are be experiencing (Optional)
Limited to 4 files
Drag and drop files here
Select files to upload
Max. file size
: 0.2GB
Browse Files
Cancel
of
Previous
Next
Submit FORM
Press
Enter
8
How would you like us to contact you? (Required)
*
This field is required.
Text
Call
Email
Previous
Next
Submit FORM
Press
Enter
9
What phone number should we reach you at?
Area Code
Phone Number
Previous
Next
Submit FORM
Press
Enter
10
What email address should we reach you at?
example@example.com
Previous
Next
Submit FORM
Press
Enter
11
Tags
Todo
In Progress
Done
Previous
Next
Submit FORM
Press
Enter
Should be Empty:
Question Label
1
of
11
See All
Go Back
Submit FORM