iLashNY Appointment Cancellation Policy
As a courtesy to our Lash Extension Specialists, 2 Days notice is required to cancel Full Set Lash Extension appointments. For ALL OTHER services, 1 Day notice is required for appointment cancellations.
*Policy applies at the START of coinciding business day*
*iLashNY business days are Tuesday - Saturday, as we are closed on Sundays and Mondays*
50% of the Total Cost of Services Scheduled will be charged for appointments cancelled outside the terms of this policy. Credit cards on record will be charged immediately; those not on record will be charged at your next scheduled service.
Cancellations and "No Show" appointments are costly to our staff; therefore, we reserve the right to ask for a credit card guarantee on any service.
Also, to ensure that all appointments run in a timely manner, iLashNY has the right to reschedule guests that are more than 15 minutes late.
We appreciate your cooperation to assist us in providing the best service possible to ALL of our Valued Guests.
*Please note, there is no guarantee for the bonding time length of the extensions; our studio is not responsible for any technician errors. There will be no monetary refunds for services rendered, however, we ask that you please contact iLashNY directly with any questions or concerns following an appointment.
*In addition, iLashNY is not responsible for any appointments scheduled at iLash NYC (in New York City) in error.