Crossrope Exchange Form

CROSSROPE

Exchange Request Form
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Thank you for your recent purchase!
How can we help you today?*

I would like to request a size exchangeI would like exchange my order for a different product
If you are concerned that you did not order the proper rope size, we are proud to offer a 30 Day Satisfaction Guarantee to all US customers.

If you are an international customer, in most instances, we are not able to accommodate size exchanges due to prohibitive shipping costs. Please contact us directly at support@crossrope.com if you have any questions or concerns.

How do I know if my size is incorrect?

Most jumpers can effectively use multiple jump rope lengths with small changes in technique and hand positioning.
- If the rope is striking the ground too far in front of your feet, try raising your hands slightly and pulling your elbows back.
- If the rope is catching your feet, try lowering your hands and positioning them closer to your feet so they are in line with your hips.
Watch this video for more tips on rope size:
How To Submit A Size Exchange Request

Fill out the form below and complete the instructions that follow.
Product Exchange Request

Fill out the form below and complete the instructions that follow.
Full Name*
Jane Smith
Email*
example@example.com
Order Number*
#####
Order Date*

MonthDayYear
Size Ordered*
Small | Medium | Large | XL
Size Requested*
Small | Medium | Large | XL
Products Ordered*
Enter the product(s) ordered here
Products Requested*
Enter the product(s) requested here
Reason for Exchange Request*
Shipping Address (United States*)*

Street Address

Street Address Line 2

CityState

Zip Code
Please Note:
- If the value of the items you are exchanging is less than the value of the new items that you are requesting, you will be issued a refund for the price difference. We will ship your new items upon receipt and inspection of the returned items.
- If the value of the items you are exchanging is greater than the value of the new items that you are requesting, you will be sent an invoice via Paypal that can be securely paid with your credit card or Paypal account. Once the invoice is paid and your returned items have been received and inspected, we will ship your new items.
Send only the items you are requesting size exchanges for in 'Like New' Condition with original packaging to:

Crossrope LLC
Attn: Exchanges
3621 Bastion Ln Ste 103
Raleigh, NC 27604

Upon receipt, we will mail out your request size and provide you with a tracking number.

Feel free to contact us with any additional comments or concerns at support@crossrope.com

Note: We will ship your size exchange at our expense upon receipt of your exchange items. A shipping label will be provided for return shipping.
Send items you would like to exchange in 'Like New' Condition with original packaging to:

Crossrope LLC
Attn: Exchanges
3621 Bastion Ln Ste 103
Raleigh, NC 27604

Upon receipt, we will mail out your new items and provide you with a tracking number.

Feel free to contact us with any additional comments or concerns at support@crossrope.com

Note: We will ship your product exchange at our expense upon receipt. A shipping label will be provided for return shipping.
For more information regarding the exchange process, please visit our Help Center.
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CROSSROPE

How To Submit A Size Exchange Request

Product Exchange Request