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Credits / Damages / Returns
Please proceed through the following steps to initiate your claim. Claims must be reported within 10 days of order receipt.
10
Questions
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1
Name
*
This field is required.
Provide the first and last name of the person to be associated with this claim.
First Name
Last Name
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2
Business Name
What is the name of the business your have registered with Nature's Expression?
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3
Email
*
This field is required.
Provide your preferred contact email.
example@example.com
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4
Phone Number
*
This field is required.
Provide your preferred phone number.
Area Code
Phone Number
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5
Order / Invoice Number
*
This field is required.
Please provide the order and / or invoice number applicable to this claim.
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6
Item Code(s) / Description(s)
*
This field is required.
Please list the item(s) applicable to this claim.
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7
Order Received
*
This field is required.
Provide the date you received your order.
-
Date
Year
Month
Day
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8
What type of claim is this?
*
This field is required.
Be aware that many items are produced by mother nature and will include cracks, lines, inclusions and imperfections. This is normal and not considered a defect. Items that are returned and deemed NOT defective will be subject to a 15% restocking fee. We do not refund shipping or handling charges.
Damaged Item
Defective Item
Incorrect Item
Incorrect Charge
Return
Missing Item
Other
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9
*
This field is required.
Upload photos of any damaged items
Drag and drop files here
Select files to upload
Max. file size
: 10.6MB
Browse Files
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10
Details
Provide any details about your claim.
Huge
Large
Normal
Small
Ok
quote
Created with Sketch.
Ok
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11
Item Number
Please provide the product code(s) applicable to this claim.
Todo
In Progress
Done
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