Thank You For Believing in What We Do

Thank you for your interest in being a Secret Hopper! Please complete the form below only if you recently visited a taproom.
Name*
Email Address*
Age*
Gender*

MaleFemaleNon-binaryPrefer not to say
Type of Beer Drinker*
Brewery Visited*
Date of Visit*

MonthDayYear
Day of the Week*
Arrival Time*

:HoursMinutesAM/PM Option
Departure Time*

:Hours MinutesAM/PM Option
Number of Guests in Your Party*
Name of Bartender. If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4", short brown hair)*
If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4, short brown hair)
Did you provide the bartender's name or a detailed description?*

YesNo
Where did you sit?*

BarTableOther
How would you rate the cleanliness outside the brewery?*

Very cleanCleanDirtyVery dirty
Please explain.

Please write a minimum of one complete sentence.0/1000
Did a brewery employee greet you with a smile, "hello," or other welcoming gesture upon entering? *

YesNo
Upon entering the brewery, what were your eyes first drawn to?*

Please write a minimum of two complete sentences.0/1000
What did you smell upon first walking in?*

Please write a minimum of one complete sentence.0/1000
Did music and/or art in the brewery enhance your experience?*

YesNo
Please explain.*
Write a minimum of three complete sentences.
How full was the brewery upon arrival?*
Please give your best estimate.
How full was the brewery upon departure?*
Please give your best estimate.
How did the brewery's social media presence contribute to your visit?*

Please write a minimum of two complete sentences.0/1000
Was there a visible, easy to read menu clearly listing beer names, style, alcohol content, size options, and pricing?*

YesNo
Please explain.

Please write a minimum of one complete sentence.0/1000
Please select the type of menu(s) used.*

Wall menuQR Code/menu on phoneTV menuPaper/physical menuNo menu provided
Were you greeted with a smile or "hello" upon approaching the bar?*

YesNo
Please explain.
Please write a minimum of one complete sentence.
How long after approaching the bar were you greeted?*
Did a staff member introduce themself?*

YesNo
Did the staff engage in conversation with you?*

YesNo
Were you offered a physical menu?*

YesNo
Did the staff offer recommendations?*

YesNo
Please explain.*

Please write a minimum of two complete sentences.0/1000
Was the staff able to answer all of your questions in a knowledgeable manner?*
Did the staff suggest starting with a flight? If flights are not offered, please order a pint.*

YesNo
Did you order a flight?*

YesNoFlights were not available.
Before serving your beer, did the staff verify your ID if under 35?*

YesNoN/A
How long did it take from the time of ordering your flight/first beer until it was received?*
Was your beer served in clean glassware?*

YesNo
Please explain.

Please write a minimum of one complete sentence0/1000
After receiving your flight/first beer, how long until the staff checked on you?*
Did the staff suggest starting a tab?*

YesNo
Did the staff suggest ordering a beer after completing your flight/first beer?*

YesNo
Did you order a second drink?*

YesNo
Were there food options available at the brewery?*

YesNo
What food options were available?*

In-house snacks (i.e. chips, vending machine)Food trucksBrewpub/kitchenLocal delivery (i.e. from nearby restaurant)
How would you rate the cleanliness of the taproom?*

Very cleanCleanDirtyVery dirty
Please explain.

Please write a minimum of one complete sentence.0/1000
How would you rate the cleanliness of the bathroom?*

Very cleanCleanDirtyVery dirty
Please explain.
Was there a visible merchandise area with clearly priced items?*

YesNo
Please explain.

Please write a minimum of one complete sentence.0/1000
Did you purchase any merchandise?*

YesNo
Was there a clearly visible listing of upcoming events?*

YesNo
Did the staff suggest signing up for the brewery's mailing list or loyalty/rewards program?*

YesNo
Did the staff suggest taking beer to go?*

YesNo
Did you purchase any beer to go?*

YesNo
If this brewery's beer is distributed, are you more likely to purchase their offerings from a bar/restaurant/store because of this experience?*

YesNoN/A
After asking to close your tab, how long until the staff returned with your check?*
Did you receive a sincere "thank you" upon leaving the brewery?*

YesNo
How would you rate the staff's level of engagement?*
Did the brewery staff enhance your experience?*

YesNo
Please explain.*

Please write a minimum of three complete sentences.0/1000
What could the staff have done to make your experience even better? The brewery is looking to improve upon even the smallest details. Your feedback makes a difference.*

Please write a minimum of three complete sentences.0/1000
Did you feel like it was a diverse, equitable, and inclusive environment?*

YesNo
If not, why?
Had you visited this brewery before?*

YesNo
On a scale of 1-5 stars, how would you rate the quality of beer served?*
Would you recommend and return to this brewery based on this experience?*

YesNo
Please explain.*

Please write a minimum of four complete sentences.0/1000
How soon do you plan to return to this brewery?*
How many breweries do you visit in a month?*
What would make this brewery your "go to" brewery?*

Please write a minimum of two complete sentences.0/1000
Please provide any additional information you believe would be helpful to the brewery. It is their goal to make their customer experience equally as enjoyable as the beer.*

Please write a minimum of two complete sentences.0/1000
Calculation
What was the total amount of your check before tip?*
What was the total amount tipped?*
Does your check also include food items?*

YesNo
How much did you spend on food items?
Economic Impact
If you had a friend with you, are their purchases on a separate check?*

Yes, separate check.No, they are included on mine.N/A
How many people are included on your check?*
Ex. 2
Tip Percentage
Time Spent
Submission Date

MonthDayYear
Date
Date Calculation
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Thank you for your interest in being a Secret Hopper! Please complete the form below only if you recently visited a taproom.