CANCELLATIONS: All cancellations made by clients must be made with no less than 24 hours notice. If a client does not let the trainer know of a cancellation BEFORE the 24-hour period, the client will be billed for that session. Exceptions to this rule will be made on a case by case basis depending on the circumstances of the cancellation, however it is up to the trainer to decide if a cancellation will be made up or not. Late cancellations for early morning appointments (7am or earlier) no matter what the circumstances will always be billed. This is because the trainer will have gotten up at a VERY EARLY hour for the workout not having known the night before that the client was going to cancel. If the trainer must cancel within the 24-hour period, the trainer will make every effort to reschedule at a convenient time for both client and trainer. Clients will always receive a text the night before an appointment at which time the trainer must hear back from the client before 9:00pm to confirm. If the trainer doesn't hear from the client after this text she can assume the session is a late cancel. Please be ON TIME for all appointments. If the client is 10 or more minutes late to a session that session will be considered a late cancellation and counts as a missed session.
TIMELINESS: All purchased sessions must be used in CONSECUTIVE weeks with no major brakes in training. My goal is to get you working out REGULARLY with no interruptions. For example, if you purchase 8 sessions with me for twice a week then all sessions must be completed within that 4-week period. If you purchase 8 sessions with me for once a week then all sessions must be completed within 8 weeks. Exceptions to this will be made on a case by case basis and completely up to the trainer to decide.
Current clients wanting to renew more sessions must submit payment to Mary on the LAST day of the current session in order to have their spot saved for future sessions.
BEING ON TIME: The trainer will always text clients the night before as a reminder for the next day's session. Please be ON TIME for your workout. Sometimes things come up and cause a delay or an unforeseen circumstance and the trainer will work with that depending on the situation. Please understand that if a client is late for our appointment I may or may not have time to extend our designated time into the next hour. If a client arrives 10 minutes late or more for our workout the trainer has the right to consider that a LATE CANCEL and it will still count as a session. If a client is CONSISTENTLY late getting here to the workout, the trainer has the right to cancel all further sessions with the client and will refund their money. If the trainer feels the client is demonstrating low motivation, lack of discipline, a bad attitude, or not following the workout prescription and nutrition, she will cancel all further sessions with this client and refund their money.
PAYMENTS: There is an 8 session minimum for training which must be made up front. Once a payment has been made, THERE ARE NO REFUNDS. I accept personal checks or Paypal. No cash please.
GROUP TRAINING: If you are working as a group and one person can not make a session it is not the trainer's responsibility to make up that session with each person in the group individually. Be sure that when you commit to a time as a group that it works for everyone. In group training it is up to the clients to listen to the coach's instruction without chit chat or interruptions. If the trainer has to repeat herself multiple times, that client will be asked to leave the current workout in the best interests of the other participants.
CELL PHONES: I want to make the most of each training session without distraction so please do not bring cell phones to any workout area. Phones or electronics brought to the workout area must be silenced and put in my phone locker and given back once the workout is over. I will insert a break if you need to go to your car and check it. It's only 55 minutes of your day, so make your workout time the first priority. Please make arrangements for your kids, work, etc, before you get here with an alternate number so you can be fully present for our workout. If we are at a park we will most likely be running so you will need to leave your phone in your car. I do not let clients run while holding their phone as this promotes bad running form and is a safety issue. My goal is for you to give yourself an hour of UNINTERRUPTED focused attention to your workout.
Clients must understand that they will get from my workouts what they put in and need to fully understand that they should not expect noticeable results if they are less than 90% compliant to BOTH exercise and nutrition together.
Due to liability policy children under the age of 13 are not permitted in the workout area. Please do not bring pets or food to the workout area.