Thank you for your interest in receiving care at Norwood Behavioral Health (NBH). We understand that reaching out for behavioral health services is an important step, and we appreciate the opportunity to assist you or your family.
Please review the following information carefully while awaiting your first appointment.
Your Care While Waiting for an Appointment
Norwood Behavioral Health is an outpatient behavioral health practice and does not provide emergency or crisis intervention services.
Submitting intake paperwork, requesting an appointment, or being placed on our waiting list does not establish an ongoing patient-provider treatment relationship with NBH. Your clinical care with our practice begins following your initial appointment and evaluation by an NBH clinician.
Until that time, we encourage you to continue working with your current healthcare providers, including your primary care provider, pediatrician, therapist, psychiatrist, or other treating professionals, as appropriate.
Questions About Suicide or Self-Harm
Questions on this intake form about suicide or self-harm are intended to gather information for the intake process. Your answers do not replace a clinical evaluation or, by themselves, determine the patient’s level of risk. Completing this form is not a way to request emergency assistance. If you or your child needs urgent help, please use the resources below rather than waiting for an appointment or a response from NBH.
When to Seek Help
Behavioral health symptoms can change, sometimes unexpectedly. Please do not wait for your scheduled appointment if you or your child is experiencing worsening symptoms, increased emotional distress, or concerns about safety.
Examples of situations that may require prompt attention include:
- Thoughts of suicide, self-harm, or harming another person.
- Feeling unsafe or unable to maintain your own safety or your child’s safety.
- Significant changes in behavior, mood, or emotional functioning.
- Severe anxiety, depression, panic, or emotional distress that interferes with daily functioning.
- Confusion, hallucinations, or behavior that raises concerns about someone’s immediate safety.
- Any other behavioral health concern that you feel requires attention before your scheduled appointment.
Emergency and Crisis Resources
If you or someone else is in immediate danger, has a medical emergency, or cannot remain safe, call 911 or go to the nearest emergency department.
For urgent behavioral health concerns, the following resources are available:
988 Suicide & Crisis Lifeline
Call 988 or text 988 for crisis support related to suicidal thoughts or emotional distress.
Massachusetts Behavioral Health Help Line (BHHL)
Call or text 833-773-2445 for behavioral health support, crisis assistance, and help connecting with services. Available 24 hours a day, 7 days a week.
Riverside Community Care – Behavioral Health Crisis Services
Riverside provides behavioral health crisis evaluation and support services in many Massachusetts communities. Services may include mobile crisis intervention, crisis assessment, and assistance connecting with appropriate care.
For assistance locating crisis services in your community, call the Massachusetts Behavioral Health Help Line at 833-773-2445.
While Awaiting Your Appointment
If your needs become more urgent, please seek assistance through your current healthcare provider, a behavioral health urgent care service, or one of the crisis resources listed above.
NBH’s administrative and scheduling staff cannot provide emergency clinical assessment or crisis intervention. Intake forms and messages left with our office should not be used to request emergency assistance.
Patient/Parent/Guardian Acknowledgment
By signing below, I acknowledge that:
- I understand Norwood Behavioral Health is an outpatient practice and does not provide emergency or crisis services.
- I understand that submitting intake paperwork, requesting an appointment, or being placed on a waiting list does not establish an ongoing treatment relationship with an NBH clinician.
- I understand that answers to questions about suicide or self-harm are collected for intake purposes only. The information provided on this form does not replace a clinical evaluation or, by itself, determine the patient’s level of risk.
- I understand that completing this intake form or leaving a message with NBH is not a way to request emergency assistance.
I have been provided with information about when and where to seek urgent or emergency behavioral health assistance.
- I understand that I should not delay seeking necessary medical or behavioral health care while awaiting my first appointment at NBH.