Terms and conditions
1. Session Fee
1.1 If a session fee has been paid then this is non-refundable in any circumstance unless clause 2.5 applies. The session fee secures the booking for the client.
1.2 The session fee covers the time for the session by Hannah Neech Photography.
1.3 No images, products or other items are included in the session unless clause 10.4 applies.
1.4 Payment for the session is required within 24 hours of the booking. The session will be reserved for 24 hours, after which time it may be offered to someone else if no payment has been made.
1.5 Payment is to be made via stripe or paypal which uses all major debit/credit cards or bank transfer.
2. Cancellation
2.1 If the client cancels the appointment for any reason, the session fee will be non-refundable.
2.2 Due to unforeseen circumstances, the session may be required to be moved by either Hannah Neech Photography or by the client.
2.3 If the client requires the booking to be moved, Hannah Neech Photography will offer alternative dates available. If the client cannot attend the alternative session dates then booking will be cancelled and clause 1.1 will apply.
2.4 If Hannah Neech Photography require the booking to be moved due to reasons other than clause 2.3, alternative dates will be offered. If the client cannot attend the sessions then booking will be cancelled and clause 1.1 will apply.
2.5 If Hannah Neech Photography fail to appear for the session without giving prior notice, then a full refund will be given to the client.
2.6 If your child is ill, please let Hannah Neech Photography know as soon as possible. Clause 2.2 & 2.3 will apply in this instance.
2.7 If you fail to notify Hannah Neech Photography that your child(ren) is ill then we reserve the right to cancel the session and clause 1.1 will apply.
3. During the session
3.1 The session will be carried out either on location or in our studio based in Hooe, Ninfield, East Sussex.
3.2 Animals are not allowed in the studio.
3.3 The studio is not equipped for animals.
3.4 We only have space for a maximum of 4 adults in the studio.
3.5 Please discuss any requirements prior to the session. If you have an idea of certain types of images required please let Hannah Neech Photography know prior to the session.
3.6 The photographer will position the baby/child in the most suitable position ensuring safety and comfort at all times.
3.7 The photographer will use best judgement and experience to ensure that all the photographs are of the highest quality.
3.8 If you are unhappy at any time during the session, please let the photographer know as soon as possible so that any issues can be discussed and resolved.
3.9 All necessary steps will be taken to produce high quality images but in the unfortunate event where the child/children will not settle or refuse to participate, Hannah Neech Photography will not be held responsible should the amount of images be taken be reduced.
3.10 No refund will be offered in the circumstance detailed in 3.9, however, Hannah Neech Photography may be able to offer to reshoot the session at a later date but this is not guaranteed
4. After the session
4.1 After the session is completed, all the images will be uploaded to a secure website. Any images which fall below the standard expected (such as where the flash failed to go off) will be deleted securely.
4.2 Images will be able to view within approx 14-28 working days of the session and will only be supplied to the email address given at the time of the booking.
4.3 There is no minimum quantity of images for the preview. The quantity of images will be dependent on the session.
5. Image Preview
5.1 Images will be able to be previewed for a period of 14 days from the date they are issued to the client.
5.2 After 14 days the images are moved into storage for a period of 18 months.
5.3 During the storage period, the images will be available to view at the request of the client. Any request can take up to 7 days to locate and retrieve the images.
5.4 Any additional purchases made from archived images will be charged at the current rate at the time of unarchiving.
5.5 Any promotions given at the time of the session will be voided if an unarchive request is made.
5.6 After 18 months, the photos may be deleted securely.
6. Copyright
6.1 Hannah Neech Photography retains all copyright to the images taken and hereby grants the client unlimited but non-exclusive rights to use or re-produce the photographs (digital or prints) for which the client has ordered and paid for (payment must be complete and cleared). Hannah Neech Photography reserves the right to use any photographs in any form such as, but not limited to, advertising, marketing and reproduction.
6.2 Should the client wish that their images are not used as stated in 6.1, written request must be made within 7 days of the session.
6.3 Should no request be given then it is presumed that authority has been given to use the images as required by Hannah Neech Photography.
6.4 No exceptions to the ownership of the copyright will be granted in any circumstances.
6.5 Copying, scanning or screen printing of any images prior to purchase is strictly forbidden. Any client found to have copied, scanned or screen printed (including ‘screen shot’ on smart phones or tables) will be invoiced for the cost of photo or the minimum order value, whichever is highest.
7. Ordering
7.1 Standard editing: This consists of smoothing and adjusting light level.
7.2 Advanced editing: Removal of hands, extending backgrounds, major changes to images.
7.3 Standard editing will be available at no additional charge to the client at the photographer’s judgement.
7.4 Advanced editing will be carried out where requested by the client but this may incur an additional charge. Any charges will be discussed with the client prior to completion.
7.5 Photos will not be released until any additional charges have been paid for in full.
7.6 Any editing requests will be considered but final editing decisions will be with the photographer.
7.7 Advanced editing can take up to 28 days to complete.
7.8 Any physical product ordered will be delivered within 28 working days from date of payment completed. This time may be extended dependant on time of the year.
7.9 If the client orders digital images only, they may have them printed at a location of their choice.
7.10 Hannah Neech Photography cannot be held responsible for the quality of the product when ordered from a third party direct by the client.
7.11 No additional editing by the client or by a third party instructed by the client is permitted on any image supplied by Hannah Neech Photography.
8. Delivery
8.1 Items will be delivered direct to the client’s house.
8.2 Multiple items may not arrive all at the same time.
8.3 Please allow 28 working days for delivery from completion of payment.
8.4 Any items that were incorrectly ordered will not be refunded if the order has been accepted by the printers.
8.5 Any items that are incorrectly ordered must be reported with 24 hours of the order being placed. Outside of this time the order cannot be cancelled.
8.6 Any items that arrive damaged must be reported with it 24 hours. These will then be re-ordered from the printers. Any damaged items must be returned to Hannah Neech Photography.
8.7 In the event of items delivered damaged as mentioned in 8.6, Hannah Neech Photography MUST be notified within 24 hours of delivery to enable us to notify the courier and printers. Issues reported outside of this time will be rejected.
9. Digital Images
9.1 Digital images are non-refundable under any circumstances
9.2 It is recommended that a laptop or desktop PC is used to download the images. Some handheld devices (smart phones and tables) may no support the downloading of digital images supplied by Hannah Neech Photography. Hannah Neech Photography will not be held responsible if your device does not support the downloads.
10. Promotions
10.1 From time to time Hannah Neech Photography will offer promotions on sessions and/or products. Full details of the current promotion will be available on request.
10.2 Products may be included in the promotion and will only be available for the duration of the promotion
10.3 Promotions are non-refundable and non-exchangeable
10.4 If products are offered, these will be detailed in the promotion or offer.
11. Vouchers
11.1 Hannah Neech Photography can create vouchers to be given to family or friends. Each voucher is given a unique reference code to prevent against fraud.
11.2 The voucher will be valid from the date of cleared payment and will be valid for 1 year unless by prior arrangement
11.3 A name for the voucher will be required and no voucher will be issued without a name.
11.4 The voucher can either be emailed or posted to the client.