Contact Center as a Service

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Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS) is a SaaS solution that replaces traditional brick-and-mortar call centers, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability.

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Contact Center as a Service (CCaaS) is a SaaS solution that replaces traditional brick-and-mortar call centers, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability.
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Required Info
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What is your current solution? What challenges are you facing?* This field is required.
Huge
Large
Normal
Small
Ok
Ok
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# Total (Named) Agents* This field is required.
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# Concurrent Agents* This field is required.
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# Supervisors* This field is required.
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Type of Contact Center* This field is required.
Inbound
Outbound
Inbound & Outbound
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Monthly Call Volume (minutes/month)* This field is required.
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What PBX system are you using today?* This field is required.
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Desired Voice Solution* This field is required.
Move to New Hosted VoIP Solution
Keep Existing On-Prem Solution
Keep Existing Hosted VoIP Solution
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What channels will agents utilize now or in the future?* This field is required.
Voice
Chat
Email
SMS
Social
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Required Contact Center Features* This field is required.
Skills-Based Routing
Interactive Voice Response (IVR)
Call Recording
Queue Callback
Agent Scripting
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Are you interested in Quality Monitoring or Workforce Management?* This field is required.
Yes, Both
Yes, QM Only
Yes, WFM Only
No, Neither
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Do you require integration with an existing CRM solution?* This field is required.
SalesForce
Zendesk
Microsoft Dynamics
SugarCRM
Not Required
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Compliance Standards Required* This field is required.
SSAE 16 Type II
HIPAA
PCI
FISMA
FedRAMP
SOX
ITAR
ISO 27001
None
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Helpful Info
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Why are you considering Hosted Contact Center?
Agents at home or multiple locations
Seasonal call spikes
Lack CapEx budget for upgrades/modifications
Unify multiple technology systems
Incorporate self-service or social media
Current solution lacks functionality
Industry or government compliance
Avoid complex day-to-day mgmt
Disaster Recovery plan
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Phone Numbers
I want new numbers from the CCaaS provider.
I want to port over existing numbers to the CCaaS provider.
My existing carrier will maintain ownership of my numbers.
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Agent Location(s) in Scope
US
Canada
South America
Europe
APAC
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What are your hours of operation?
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Budget ($/user/month)
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What is your expected "Go Live" date for this project?
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Please attach any specifications, diagrams, or equipment lists
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
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Administration
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Name* This field is required.
First Name
Last Name
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Email* This field is required.
example@example.com
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Phone Number
Area Code
Phone Number
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Company
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Name of Ascenda Sales Rep Currently Working WithIf None, Type "None"
Should be Empty:

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