Terms of Serivce
At Clean & Clear Home Services our #1 goal is customer satisfaction. We stand behind our work with integrity. We appreciate when our customers let us know if we "missed a spot", and we will fix any mistakes at no charge if at all possible. Our policy is to treat you and your property with the utmost care and respect. We strive to make your experience worry-free and are vigilant to avoid the possibility of damage of any kind.
If there are any quality issues or concerns, please notify us as soon as possible (within 48 hours) so we can quickly assess and fix the problem.
Please read the details below to fully understand what to expect and how to prepare for each service we provide.
Scheduling Deposit
A deposit of 25% is collected upon scheduling your job. This deposit will be credited to your final invoice. The remaining balance will be due upon satisfactory completion of the job. A 5% late payment fee will be added after 10 days and 5% for every additional 10 days. In the case of failure to make payment within 30 days, the account will be referred to collections. Cancellations made 3 business days or more in advance of the appointment date will receive a 100% refund. Cancellations made within 3 days of the appointment will not receive a refund.
estimates are valid for 90 days from the date of issue.
If there are any changes to the scope or size of the job after the estimate was provided, we will reassess the job and make any required changes to the job order and pricing.
We expect to have full access to the perimeter of the property and functional water spigots to efficiently carry out the work.
We will need full unrestricted access the the exterior perimeter of the property, structures and landscape in order to provide the services properly.
We will need access to the interior of the structure for most services we do in order to complete interior window cleaning and to monitor and clean any leaks or drips from services where we apply water to the structure.
To ensure the highest results and outcome of the work, please schedule your service on a day where there wont be any other contractors or other work taking place that could interfere with our professional execution of the work.
We ask that the individuals who requested the work and communicated with our service consultants, to be home at the time of service so that there are no miscommunications.
Roof Safety Anchors
If your roof does not have safety anchors and we have to walk on the roof to complete the job, we will have to install safety anchors. We charge 90-145 per permanent anchor. We can only install anchors on Asphalt composition roofs. We will remove the ridge cap and install the anchor underneath and apply waterproof tape on top of the part of the anchor that had nails applied. We will then reattach the ridge cap and apply roof sealant to ensure no leaking.
Due to safety concerns we do not go on wood roofs. We dont go on metal roofs above a 3/12 pitch. Concrete tile is determined on a case by case basis.
Moss Removal
During the estimate we will determine if moss removal is necessary, and quote it accordingly. Sometimes just having our roof wash treatment done is the best course of action and allowing the moss to naturally detach from the roof. This prevents damage from harsh brushing on the roof shingle.
We clean moss by hand with brushes and typically remove up to 80% of the moss. Whatever comes of with light brushing and 1-2 passes. 100% removal requires very aggressive brushing which will damage your roofing material. The moss treatment applied to the roof will kill the remaining moss, and will weather off over timenaturally depending on the roof type.
For roofs with abundant tree coverage or trees that overhang the roof, controling the moss can be a losing battle and removal or trimming of the trees will be required to control moss growth.
Moss Treatments
If you choose to have moss treatment without moss removal service you must manage your expectations. The moss treatment will kill the moss but wont remove the moss. This takes time. For best results, we recommend moss removal followed with moss treatment. (Roof soft washing is highly recommended for roofs with heavy moss and after any moss removal)
Moss Treatment options:
Roof Softwashing
Roof Softwashing is a gentle approach to cleaning your roof. We do not use pressure. We apply a proprietary cleaning solution that will mitigate moss and other organics. Stain removal, such as rust, soot and oxidation are not included in a standard roof wash.
Roof Wash Prep
- Run irrigation or heavily water, plants, shrubbery and adjacent grass, the evening before or morning of your scheduled appointment.
- Keep pets and children indoors in doors while the crew is servicing your home.
- Please notify the Techs if you need to move about the yard or property.
- We take extensive preventative action to reduce overspray and protect your plants from damage due to contact with our cleaning solution. Unfortunately, despite our efforts, some plants can show signs of superflous foliage damage if overspray occurs. In these circumstances we ask that you allow ample time for the foliage to recover and regrow.
Window cleaning is not included with roof sprays. If you wish to have windows cleaned, please select our Window Cleaning service.
Roof softwashing requires at least 2 technicians. One will be on a ladder or the roof to apply the solution and one will be assigned to property protection. Our Softwash trailer is equipped with a dedicated rinse hose that the property protection tech will use to pre and post rinse all plants, decks, fences, siding, and property that cannot be moved away from the building. Taking these extra precautions will mitigate the risk of damage to plants and property.
Roof softwashing is recommended every 2-5 years.
Roof Wash Expected Results:
The moss will be dead and white or orange/brown before we leave the job. This means the process has begun. over the course of 3-6 months the moss will slowly deteriorate and start to disappear.
Below is a picture of a roof before we removed the loose moss and after the treatment. As you can see there is alot of white and obviously dead moss. This is good. It is a process to remove moss without causing damage.
Tile roofs can take longer to show results, especially in between the vertical seams between tiles. In some cases the dead moss will need to be brushed off after 6 months (quoted seperately upon request)
We cannot guarantee that the moss will disappear completely within 6 months.
If moss persists after the treatment, the roof will require light manual moss removal followed by a gutter cleaning. We can provide a quote for this service at your request.
The picture below shows a roof we performed our roof wash service on 3/2022 and the after picture was taken 11/2022. You can see that the healthy green moss in the before picture is completely gone in the after picture. there was no manual removal done to this roof.
Roof Soft Washing Guarantee:
Our roof wash moss treatment guarantee ensures that the moss will be dead before we leave the job. Under normal conditions, the moss should stay away for 2-5 years. However, due to the climate in the Pacific Northwest, particularly on homes with tree coverage within 100 feet, we cannot guarantee that moss won't return. Moss growth in these areas is a persistent issue and may require more frequent zinc treatments (every 6 months to a year) to keep it under control.
Zinc Sulfate Powder
Zinc sulfate powder is applied thoroughly along ridges, roof hips and transitions. We recommend this treatment every 6 months or as needed.
Expected results:
Zinc sulfate powder treatments are not as effective as roof wash treatments. It will take time and at least a few good rains to even see results. In most cases the roof will require multiple treatments every 6 months to show long term results.
The moss will start to turn orange after a few rains and some dry weather for the moss to dry out.
Treatments done during the fall and winter months can take even longer to show results. typically the moss will still appear green even though it is still dead.
We will always recommend roof softwashing over zinc sulfate as long as it is possible for us to do the roof wash.
Moss treatment disclaimer:
We take time and precautions to prevent damage during the treatment. With those precautions and your pre treatment preperations such as running irrigation and watering surrounding plants the night before your appointment, there will be no plant damage. For circumstances that are out of our control like gutters that dont drain properly or gutters with gutter guards on them that cause water to drip over the edge and on to plants below, or houses with no gutters at all, during the following rains, the treatment can drip on to the plants below and cause damage after our appointment which is completely out of our control. if you notice rain water dripping off of the roof and on to plants below it is advised to take a hose and rinse the plants after the rain stops. This is very rare but possible.
Roof Cleaning & Gutter Cleaning
Gutter cleaning includes removing biodegradable debris from the inside of gutters that prevent proper drainage from the gutter to the downspout and checking and removing debris in downspouts from the elbow directly beneath gutters. In cases where there is a blockage in the downspout below the elbow, this may require removal of the entire downspout to clear the blockage from the downspout. Because this would require us to detach the downspout from the house, we cannot provide this service. Our insurance covers cleaning of gutters only, not removal and repair.
If the blockage is under ground, it will require a plumber to clear the pipe.
While our technicians are on the roof we will at times notice an existing broken tile or misplaced shingle. In this situation we will notify the customer. We cannot fix this problem as we are not certified roofers and our insurance and license prevent us from providing roof repair services. In some cases when the roof is in poor condition, the roof is too steep, or you have a metal or wood shake roof we will not be able to traverse the roof and will do what we can safely from ladders.
In cases where the gutter is improperly installed or has rotten fascia board where the gutter is attached, the gutter can have standing water and leaks regardless of how clean the gutters or downspouts are. Gutters in this condition may become detached from the house during cleaning and Clean & Clear Home Services is not responsible for pre existing damage.
Gutters with foam, screens or guards can be cleaned by removing the debris from the top of them and cannot guarantee that our efforts will effectively fix drainage issues. We do not remove gutter foam or covers to clean debris underneath them. We do not recommend gutter foam or covers.
Exterior Gutter Cleaning
Exterior gutter cleaning is a separate service that we are happy to provide. We gently scrub the outside of the gutters to remove dirt and other organic buildup.
Window Cleaning
Basic window cleaning includes:
Exterior Window Cleaning: we use our pure water window cleaning technique in most situations. This uses a specially designed dual action nylon and boars hair window brush and pure deionized water to clean the windows. This produces an incredibly clean and shiny window which is as good or better than tradional squeegee technique. After the cleaning, you will see undried spots of water but it will dry spotless. If there are any spots or streaks after the job, please let us know within 48 hours and we will fix them asap.
Interior Window Cleaning: we use the traditional squeegee method which includes softly scrubbing windows with a non abbrasive window cleaning sponge, squeegeeing the glass and wiping up remaining water. Please pull up blinds and remove any items from window sills before your appointment. If there are any items (expensive statues or displays etc..) nearby, please move them to avoid accidental breakage.
Our basic window cleaning service will remove most water soluble debris from windows.
We do not remove paint,oil spots from stained siding, dried on debris, mineral or chemical damage on windows unless directed to do so by you. The charge for scraping paint and debris from windows varies per pane. Scratches can occur during the scraping process. We are not liable for scratches, existing scratches, or any damage that occurs during window scraping.
Frames (the border around the glass) and interior track cleaning (the track accessible by opening the window) is not included in basic window cleaning service and is a separate service we provide if desired. we will wipe out the exterior track the screen sits in and the exterior sill.
Some double pane windows may have a defective seal that allows water vapor in between the panes. This is something we cannot clean and are not responsible for.
Old, sun damaged screens can rip and crack at the corners very easily and can be damaged in the process of removing and dusting. We will not attempt to clean a screen with damaged mesh or frames. New Screens in some cases can be damaged as well if screens are very tightly seated in the frame or if already bent from previous attempts to remove the screen. If the screen is too tight to safely remove without damage, we will have to skip the window.
Basic screen dusting is included with our standard window cleaning services.
Screen dusting includes lightly dusting screens with a micro fiber towel to remove the surface dust from the screen mesh material. If the screen mesh or screen frames have excessive dirt and algae buildup on them, they will require our screen cleaning service that includes removing, labeling, scrubbing, rinsing and towel drying, and reinstallation of the screens. The charge for this service is on average $10 per screen depending on size.
Please remove items on or around window sills and pull blinds up to avoid damage during interior window cleaning.
Cleaning storm windows requires removing glass from the window. We typically do not remove storm windows due to the risk of damage to the glass. If you have storm windows, please let us know before hand.
Pane Count
We calculate window cleaning cost by counting the window panes (any piece of glass that has an edge or frame around it). In some cases a pane can be counted as more than, or less than one pane depending on size, height, accessibility, whether a ladder is required and other factors.
House Soft Washing
House and soft washing is a gentle approach to cleaning your exterior siding, eves, facia, the outside of gutters and downspouts and deck surfaces. We do not use pressure to clean siding. We lightly apply and rinse our proprietary cleaning solution that will wash away algae, dirt and other organics. House washing will not remove moss or other invasive growths that are embedded into the siding.
We do not remove bees nests as part of the house wash. Please have an exterminator eliminate any bees nests before our arrival so we can do a complete job safely. Residue left over from where the bees nest was attached will still be visible in most cases. If a bees nest is present on the house the crew might not be able to clean that area safely.
Stain removal, such as rust, soot and oxidation are not included in a standard softwashing.
Even with low pressure softwashing, damage can occur to siding, facia, deck and any building material with pre existing damage such as chipping or loose paint, rotten wood, loose siding etc..
Old or weathered laquer on wood surfaces such as wood overhang ceiling can discolor or develop spots from water which can rinse away deteriorated coatings. Bird droppings left on siding long enough will etch a stain on most siding. In this case, we cannot remove the stain. Please let us know if there are any areas of concern that we should avoid.
House washing can lighten oxidized paint and stained wood siding or decks.
House Wash Prep
-Make sure all windows are shut tight and locked.
-Please let us know if there are any areas of the house that have leaked in the past.
-Run irrigation or heavily water, plants, shrubbery and adjacent grass, the evening before or morning of your scheduled appointment.
-Keep pets and children indoors in doors while the crew is servicing your home.
-Please notify the Techs if you need to move about the yard or property.
- Frequently check windows and doors for leaks during the house wash. If you notice any leaks, please let the tech know so we can dry up any water that has leaked inside.
- We take extensive preventative action to reduce overspray and protect your plants from damage due to contact with our cleaning solution. Unfortunately, despite our efforts, some plants can show signs of superflous foliage damage if overspray occurs. In these circumstances we ask that you allow ample time for the foliage to recover and regrow.
Window cleaning is not included with our house or deck washing service. If you wish to have windows cleaned, please select our window cleaning service.
Deck Washing:
To Clean the top of trex style and other decking, we will use detergents and chemicals that kill algae and other organisms. It will leave the top clean and looking good but not underneath the deck. When the chemicals are rinsed off of the top of the deck it will drip down the beams underneath and cause some clean streaks where the chemical dripped. To clean the whole underside of a deck is usually charged at 2 times the cost of the top.
Pressure Washing
We use high pressure commercial equipment to remove dirt and debris from concrete surfaces. We cannot remove staining or rust. Some doors including garage doors, french doors and sliding glass doors that are low to the ground can leak water into the house or garage. We will be very careful in these areas. When we are pressure washing around the house it is important to make sure all the windows are closed tightly. Let us know if there are any known areas of concern. Pressure washing on or around structures that were recently painted could damage the paint or cause visible color differences where water made contact with the fresh paint. We should wait at least 3-7 days before doing any work where new paint can come in contact with fresh paint.
If we are cleaning painted wood decks, our basic procedure is to spray with chemical, scrub and rinse. This will remove the organic dirt, algae and other organic build up. This process will remove some chipped paint that is loose but will not remove as much as doing the "paint prep" process. If the purpose of the deck cleaning is to prepare for painting, please specify this during the estimate process.
By accepting these terms you understand the potential for damage during various cleaning processes, and you release Clean & Clear Windows LLC from responsibility for any such damage.