Lesson #3: How to Ask Patients to Refer Their Family Members and Friends

Lesson #3: How to Ask Patients to Refer Their Family Members and Friends, Part One
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1. Watch "Referrals Video One: Overview."
2. Does asking for referrals make you uncomfortable?
3. What will make you more confident about asking for referrals?
4. What can you do to ensure patients will not be offended or bothered by your requests?
5. Watch “Referrals Video Two: How to Fish for a Compliment.”
6. Why should you fish for a compliment before asking for a referral?
As part of Lesson #3, you will need someone to help you. He or she will need to watch the short videos in this lesson and let you practice on them. He or she can be a coworker, spouse, consultant or friend. For our online training, we will call this person your "coach."

Option: If you feel you can practice the scripts on your own, such as in front of a mirror, you can be your own “coach” as long you can then use the script with patients.
7. Watch "Practice Makes Perfect."
8. Practice fishing for compliments with your coach. Check the box when done.*
9. Action Step: Fish for compliments from patients until you get a great compliment.

When done, return to exectechweb.com/courses and continue with Lesson #3, Part Two.

Good luck! Start doing this today!

Please click "Submit" and your Online Courses Supervisor will record your completion.
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Lesson #3: How to Ask Patients to Refer Their Family Members and Friends, Part One