• HEADER IMAGE

  • BEST BET: FAST LANE CUSTOMER SERVICE

    Streamline your support and help us get you answers ASAP! 

    • ^Existing Customer 

    • Got it, you're an existing customer ... Thanks for shopping with us!

    • ^NEW CUSTOMER 

    • Welcome to the "relaxation nation!" We're here to get you relaxing asap!

    • ^Help Tracking: Step 1 

    • HELP TRACKING A SHIPMENT

    • Let's find that hammock! 

    • Have you received a shipping confirmation e-mail? 

      Hint: If you need to check, it looks like this:

    • Image-148
    • ^Help Tracking: Yes Shipment 

    • Ok great! If you open that Shipping Confirmation e-mail, you will see a link that says "Track your shipment to see the delivery status."

      Click on that link and it will take you to your order page with the most updated status of your tracking!

       

       

    • ^Help Tracking: No Shipment 

    • Hmm... Ok! Have you received an order confirmation e-mail? 

      Hint: If you need to check, it looks like this:

    • Image-155
    • ^Help Tracking: Yes Order 

    • Ok great! If you open that Order Confirmation e-mail, you will see a button that says "View Your Order" Click on that link and it will take you to your order page with the most updated status of your tracking!

      Your order will ship within 2-3 business days and you will receive an email with tracking information at the time of shipment. Our warehouse generally sends out tracking information in the evening. 

    • ^Help Tracking: Still have a q? 
    • ^More Help Tracking 

    • We're on the case! Please fill out the form below and we'll start investigating on your behalf. 

    • ^ Help Tracking: No Order Conf 

    • Ok, that's definitely weird. If you have checked your email and your spam folder and you definitely don't have an order confirmation, please fill out the form below... We'll get to the bottom of this! 

    • ^ Help Hanging: 1 

    • HELP HANGING A HAMMOCK

    • We've got this under control. Don't worry, we'll have you relaxing soon!

      First up, make sure you've checked out your Hammocking 101 Guide (it came in the tote with your hammock). That has some pretty good guidelines for hanging distance, etc. 

      You can also visit our online hanging guide here:

      https://www.yellowleafhammocks.com/pages/how-to-hang-a-hammock-indoors-or-outside

    • ^ Help Hanging: Still have a Q? 
    • ^ Help Hanging: More Help 

    • The hammock concierge is on the case! Please fill out the fields below so we can provide personalized assistance:

    • ^ Return Step 1 

    • MAKE A RETURN OR EXCHANGE

    • So sorry to hear that your hammock won't work out. If there's anything we can do to help change your mind (exchanging for another design, hanging tips, space ideas, etc!) please don't hesitate to ask. We'll do anything we can to get you relaxing in the comfiest hammock ever this summer!

      To begin processing your return or exchange, please visit the portal on this page for the fastest service:

      https://www.yellowleafhammocks.com/pages/returns-and-exchanges

    • ^ Exchange Step 1 

    • EXCHANGE MY HAMMOCK

    • No worries! We'll get you relaxing again ASAP.

      To begin processing your exchange, please visit the portal on this page for the fastest service:

      https://www.yellowleafhammocks.com/pages/returns-and-exchanges

    • ^ Damaged Hammock Step 1 

    • DEFECTIVE OR DAMAGED HAMMOCK

    • Oh no! We want your hammock to be 100% perfect! Please answer the questions below so we can get you relaxing again asap...

    • ^ UNFAQ 1 

    • AN "UNFREQUENTLY" ASKED QUESTION

    • Challenge accepted! Tell us how we can help...

    • ^NAME + EMAIL 
    • ^ORDER# 
    • ^NO ORDER CONF ORDER# 
    • ^QUESTIONDETAIL 
    • ^UNFAQ SUBJECT LINE 
    • ^NEWHAMMOCKREC 

    •  
    • ^HAMMOCKHANGINGREC 
    • ^DAMAGEDHAMMOCKINFO 
    • ^MORE HELP TRACKING: ADDRESS  
    • ^DONERATEUS 
    •
    • ^SUBMIT 

    • It may take a moment for the new page to load after you click "Send"... 

    • ^BOTTOM DIVIDER 
    • Should be Empty: