1 on 1 Client Agreement

Thank you for your interest in working together. Please read this information carefully. The purpose of this agreement is to set forth the details about our relationship so that we both are clear about our respective roles and communication to make our time positive, productive and comfortable. 

This agreement is entered on {date} day between Andrew Snow (coach) and {name}(client).

 

 

Program description 

This 7 week program will include:

6 Course Modules
Two 1-on-1 Coaching Calls (40 Mins)
One Momentum 1-on-1 Call (30 mins)
Group Q and A sessions (up to 3 sessions)
Unlimited Email or Voxr support (coach will normally respond within 24 business hours, Monday-Friday 9-5, and up to 48 hours)

Client will be enrolled in the program upon receipt of: 

(1) a copy of this signed agreement, 

(2) payment in full or the first installment and
(3) scheduling of the coaching sessions 

Expectations and Responsibilities

As your coach, my responsibility is to:

Come to each session prepared
Devote my full attention to you during the session
Stretch you outside your comfort zone into new areas and support you to do so
Provide you with knowledge, and resources for your mindset and alignment with your relationship and self-development
Provide you a safe space where you can express yourself and be heard
Challenge you to create the relationship you dream of
Offer support, encouragement, feedback and guidance throughout the program
As the Client, your role is to:

Schedule all of your sessions on time, (by Sunday the week of) without reminder from Andrew or anyone employed by Andrew, failure to do so will lose you that session, not to be added onto the end of your program.
Show up to your sessions on time
Show up to your sessions with 100% focus and no distractions
Give 24 hours or more of notice to cancel or reschedule your sessions with Andrew, failure to do so will lose you the session, not to be added onto the end of your program.
Provide payment for the program on time
Complete any “homework” given by Andrew between coaching sessions
Be open to new ideas.
Be willing to grow and stretch.
Be ready to take action and make quick decisions.
Make the program a priority.
Be prepared and make time for the work that you need to do for the Program.
Trust the process
Take responsibility for your outcomes.
Ask any questions as they arise. 
Scheduling and timing 

 

 

Contacting me: being accessible and attentive to my clients is a priority. If you really need to reach me between sessions contact me via email at love@andrewsnowcoaching.com or Facebook messenger if directed to do so by Andrew I will do my best to respond to you within 24 hours Mondays through Fridays. On weekends, the next 1-2 business days.

All sessions must be used within 2 months of signed contract. Any sessions that have not been used by that time will be forfeited.

Please note that emails are for general inquiries and quick questions pertaining to your Program and you will receive laser e-mail responses. If you need to discuss something at length, I may request that we have an in-depth conversation during your next coaching session. 

Scheduling 

You will receive the link to Andrew’s calendar.

Schedule all of your sessions on time, (by Sunday the week of) without reminder from Andrew or anyone employed by Andrew, failure to do so will lose you that session, not to be added onto the end of your program.
Show up to your sessions on time
Show up to your sessions with 100% focus and no distractions
Give 24 hours or more of notice to cancel or reschedule your sessions with Andrew, failure to do so will lose you the session, not to be added onto the end of your program.
The Coach will initiate each 1-on-1 session. It will be your responsibility to answer the phone on time.
Cancellation and Rescheduling

If you need to cancel or reschedule a coaching session for any reason, you must do so at least 24 hours prior to the scheduled session. Please use the scheduleonce.com system to cancel or reschedule to another available time. 
Investment and Payment

It is your responsibility to provide payment for your program on time
If for some reason your payment is late, it will be your responsibility to contact Andrew and let him know. You will be given a 2 day “grace period” failure to complete payment after that time will result in a $50.00 fee per day for 2 days, failure to complete your payment along with the late fees by that time will results in termination of your Program with Andrew.
You agree that you are financially willing and able to invest in this Program by choice, and by doing so, you are not in any way incurring any economic hardship. 
Authorization and Receipt

If paying by PayPal, debit card, or credit card, you give us permission to charge your debit or credit card as payment for your Program without additional authorization, for which you will receive an electronic receipt. If your payment is set up without automatic payments in place, it will be your responsibility to complete your payments on time, every time. 

Missed Payments

It is your responsibility to provide payment for your program on time. If for some reason your payment is late, it will be your responsibility to contact Andrew and let him know. You will be given a 2 day “grace period” where there will be no coaching sessions with Andrew including any already scheduled, failure to complete payment after that time will result a $50.00 fee per day for 2 days, if the payment, along with late fees are failed to be made by that time your program will be terminated and will forfeit any remaining coaching sessions with Andrew. 

Refund Policy

I want you to be happy with your Program. If for some reason you are not satisfied you may stop the Program at any time, whether or not you have held all of your Module and Coaching Sessions. Because we will have invested considerable time and effort in your Program, if you decide to withdraw for any reason, you will remain fully responsible for all payments and the full cost of the Program. No refund will be provided. 

Intellectual Property Rights

Andrew Snow, and Andrew Snow Coaching, retain all ownership rights to the materials provided during your participation in the Program. The copyrighted material and original material you are provided are for your individual use only and with a single-user license. You are not authorized to share, copy, or distribute, or otherwise disseminate any materials received from me electronically or otherwise without my prior written consent. All intellectual property, including the copyrighted Program materials, shall remain the sole property of Andrew Snow, Andrew Snow Coaching, and no license to sell or distribute my materials is granted or implied. You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial or personal purposes, any portion of the Program, including any of the Program materials. 

Personal Responsibility, Disclaimer & Release of Claims

Personal Responsibility and Assumption of Risk: You acknowledge that you take full responsibility for your well-being and all decisions made before, during and after your Program. I have used care in preparing the information provided to you, but all my information, programs and services are made available to you as tools for your own personal use and for informational and educational purposes only. You accept full responsibility for your choices, actions, and results, and expressly assume the risks of the Program for your use, or non-use, of the information provided to you. You also understand that you are expressly assuming all the risks of the Program, whether or not such risks were created or exacerbated by the Program. 

Disclaimer

Andrew Snow, Andrew Snow Coaching, explicitly states that while serving in the role of a coach, I am not, nor am I holding myself out to be, a lawyer, business strategist, accountant, therapist, counselor or any other kind of position in any way at any time before, during or after your Program. Nothing contained in this Program is intended to be a substitute for other business tolls and services you may need. I am not providing legal or financial advice in any way. You should always seek the advice of your own attorney, accountant or financial manger regarding your own legal and financial situation. By signing this agreement, you are also consenting to the full disclaimer and terms of service which may be found on my website. 

Limitation of Liability, Indemnification, and Release of Claims

Andrew Snow, and Andrew Snow Coaching, may not be held responsible in any way for the information that you request or receive through this Program. By signing this Agreement you fully and completely hold harmless, indemnify and release Andrew Snow, and Andrew Snow Coaching and any employees, shareholders, directors, staff, consultants, agents, or anyone affiliated with us from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have, or will have in the future against me or us, at arising from your participation in or in any way related to the Program, even if we were aware in advance of the possibility of any such claim. 

Other Important Terms

Termination

Either party may terminate this Agreement at any time with 72 hours written notice via email. If the coach terminates the Agreement, any outstanding payments for services that already have been provided to date will be due immediately. Any payments already made for coaching session that have not yet been held will be immediately

refunded pro rata. If the Client terminates the Agreement, the Client remains financially responsible for the full cost of the Program and must immediately make any payments that are due. No refunds will be provided. All of the terms of the terms of this Agreement including all Investment, Refund Policy, and Intellectual Property terms, will still apply even after termination by either of us. 

Notice

All correspondence or notice required regarding the Program shall be made to love@andrewsnowcoaching.com and to the client at the e-mail address provided during enrollment in the program or via Facebook messenger. Should the Client’s email address or contact information change at any time throughout the course of the program, it is the Client’s responsibility to update the contact information within 72 hours. 

Entire Agreement

This Agreement constitutes the entire agreement between the Parties and any prior understanding or representation of any kind shall not be binding upon any Party, except to the extent incorporated in this Agreement. 

Modification of Agreement

Any modification of this Agreement or additional obligation assumed by any Party in connection with this Agreement shall be binding only if evidenced in a writing signed by each Party. 

Assignment

Neither this Agreement nor any other right or obligations under this Agreement shall be assigned or otherwise transferred. 

No Waiver

The failure to enforce any provision of this Agreement shall not be construed as a waiver or limitation of the right to later enforce and compel strict compliance with every part of this Agreement. 

Effect of Partial Invalidity

The invalidity of any portion of this Agreement will not and shall not be deemed to affect the validity of any other provision. In the event any provision of this Agreement is held to be invalid, the Parties agree that the remaining provisions shall be deemed to be in full force and effect as if they had been executed by both Parties subsequent to the expungement of the invalid provision. 

Governing Law

This agreement shall be construed according to the laws of the State of North Carolina and all laws and regulations of Asheville. 

Dispute Resolution

Client and Coach will do their best to work out any differences through a phone conversation or via email. However, should a dispute ever arise between us, we agree now that we will submit to binding arbitration before a single arbitrator, selected jointly, in accordance with the American Arbitration Association Rules. Prior to seeking arbitration, the Client must submit your complaint to me with full details about your dissatisfaction with your Program via e-mail to me at love@andrewsnowcoaching.com The client understand that the only remedy that can be awarded to you through arbitration is full refund of your Payment made to date. No award or consequential or of any other type of damages may be granted. Any judgment on an arbitrator’s award, if made, is binding and may be entered into any court having the appropriate jurisdiction. By signing this Agreement Client agrees to a modification of the statute of limitations such that any arbitration must be commenced within one (1) year of the date of the act, omission, or other conduct complained of as submitted in e-mail, or shall otherwise be forfeited forever. Arbitration will be held in Asheville, North Carolina, and the prevailing party shall be entitled to all reasonable attorney’s fees and costs necessary to enforce this Agreement. 

Non-Disparagement

In the event of a dispute between Client and Coach, Client agrees not to engage in any conduct or communications, public or private designed to disparage the Program, Andrew Snow, or Andrew Snow Coaching. Where requested by law or arbitration, of course, Client is not prohibited from sharing their thoughts and opinions as a part of the legal process By signing this Agreement, we are both acknowledging that we have read, understand, agree to and accept all of the terms in this Agreement. Your program will not begin until this signed document has been received, and payment has been made. 

I agree to the terms and conditions of this contract.

I agree to the terms and conditions of this contract.