No refund for cancellation the week of the event
Cancelled 30 days or less before the event : 50% charged
Cancelled 31 to 60 days before the event : 25% charged
Cancelled 60 days or more before the event: Full refund (minus Credit Card fees of 3.5%)
INFORMATION
Cancellation policy and the payments.
prepayment is MANDATORY for Validating appts and by CREDIT CARD ONLY. If Cash or BTC/ETH, please email us : teamsnowhm(at)gmail.com - You still need to do the form, just put $1 surcharge when submitting it. Thank you
We book hotel rooms, artists, airplane tickets, all in advance and regarding to your requests. When somebody calls 2 days before the event and cancel, for us, it is too late. As we are sure you understand, we are not Amazon or Walmart... We are a small company, working in family with brilliant artists, trying to do the best we can with what we can. We understand a cancellation, even last minute. Please, before you take appts or cancel, contact us. If you have question, send us an email, we will be happy to help. WE WILL CHARGE YOUR CARD 50% even if you only pay $1 dollar surcharge to avoid submitting payment in advance if you decide to cancel last minute because the time is too early for your convenience or any other unjustified reasons.
Also, booking appointments at the last week will surely have you to wake up early (4am, 5am). The earlier the better, Before booking ( and canceling because it is too early for you), you are welcome to send us an email to inquire about the list of clients and where we stand, time wise. The cancellation fees apply the same when cancelled because of a change of mind or because it is too early to your taste. We do not choose at what time you start dancing. Thank you for your understanding.
For the USA, each service is $130 for example, A morning with Hair and Makeup is $260.
For Europe, each service is 130 euros.
For the other countries, cost is based on $130 (USD) per service, depending on the exchange rate at the time of the event.
Regarding the tips, we had to change the formulation on the form. Therefore, the section tips in the payment part is now called SURCHARGE. when you pay this "surcharge" during the form online, this money goes for miscellaneous expenses to support the artists at the event and not in their pocket directly. Even thought the artists should be 100% responsible for their tools and have their materials to provide services, we have agreed to back them up to avoid that they are not missing anything in the middle of the event. We are supplying Hair nets, Hair extensions, Hair sprays and gels, Lashes, etc. just to name a few. The surcharge also go towards us supplying coffees, wipes, glitters, and other elements according to the event, hotel accomodation, drinks and food expenses for or with the team. Because some of you are paying this surcharge, we are able to help the artists on top of their pay (They are independant contractors and not employees). We appreciate your generosity and want to make sure this is transparent to you.
Last Point. SLEEPING WITH YOUR HAIR DONE OR YOUR MAKEUP ON IS A BAD IDEA !!!! We are not responsible for hair damage, skin damage, eyes lashes damage, allergies or other consequences of having services done by us or sleeping with your Hair & Makeup on. By signing this form, you aknowledge that we cannot be held responsible for unknown consequences or skin reaction. If you have specific known allergies, you are welcome to notice us and we will accomodate you with specific skin sentitive products ( you can also bring your owns if you prefer). Many of our products are cruelty free/ vegan but not all. As well, we thrive on using the best quality products on the market. Please, be reasonable and take care of yourself ! Wash your hair and makeup every night and apply conditionner, moisturizer and cream. Also, remember that hair style that has been slept on is very easy to see. Know that you are beauty-full.
Thank you for your trust, understanding and respect!