INFORMATION

Sanitary measures update :

1/ While being in the H&Mroom, chairs for waiting customers will be 6 feet apart as required by the regulations (as much as the room allows us to do so). 

2/ Temperature might be checked upon entry in the Hair and Makeup room.

3/ As usual in our range of work, the staff is wearing masks. This is already a measure in place for the people working. During Hair and Makeup appointment, the clients might be asked to keep their mask.

4/ Like usual, hand sanitizers will be provided to staff and customers as well as water. 

Cancellation policy and the payments.

prepayment is MANDATORY for Validating appts and by CREDIT CARD ONLY.  

After your request is sent to us, you have 1 week ( SEVEN days) to cancel for free any or all of your appointment(s). Once the week has past, we will have to charge you 50% of the services you requested that you have canceled. We book hotel rooms, artists, airplane tickets, all in advance and regarding to your requests. When somebody calls 2 days before the event and cancel, for us, it is too late. As we are sure you understand, we are not Amazon or Walmart... We are a small company, working in family, trying to do the best we can with what we can. We understand a cancellation, even last minute. Some specific reasons of course apply, but please, before you take appts or cancel, contact us. If you have question, send us an email, we will be happy to help. WE WILL CHARGE YOUR CARD 50% even if you only pay $1 dollar to avoid submitting payment in advance if you decide to cancel last minute because the time is too early for your convenience.

Also, booking appointments at the last week will surely have you to wake up early (4.30 am, 5am). The earlier the better, Before booking ( and canceling because it is too early for you, you are welcome to send us an email to inquire about the list of clients and where we stand, time wise. The cancelation fees apply the same when canceled because of a change of mind or because it is too early to your taste. We do not choose at what time you start dancing. Thank you for your understanding.

For the USA, each service is $105 for example, A morning with Hair and Makeup is $210. 

For Europe, each service is 105 euros. (consequence of the fact that all expenses we have are in euro).

For the other countries, cost is based on $105 (USD) per service, depending on the exchange rate at the time of the event. 

Last Point. SLEEPING WITH YOUR HAIR DONE OR YOUR MAKEUP ON IS A BAD IDEA !!!! We are not responsible for hair damage, skin damage, eyes lashes damage, allergies or other consequences of sleeping with your Hair & Makeup on. Be reasonable and take care of yourself please ! especially that hair styled that has been slept on is very easy to see. Remember that you are beauty-full.

Thank you for your trust, understanding and respect!

PLEASE ! Make sure you have provided a correct email address. All updates/communication will be given by EMAIL ONLY. You need to make sure you can have access to this email address regularly (or put your teacher's one if you can't).

We use your phone number for emergency and if the email address comes back with an error only. Thank you.

Great ! Now let’s see about your desires... Leave blank if you don’t need a service on a specific day ;-)

* When marked FULL, the appointments are not guaranted and will depend on the fluidity of the schedule and the time starting. Also times can be close or earlier than 4.00 am. Thank you for your understanding.

The list of competitions is subject to change without notice.

Please aknowledge that we do not receive the times of your dancing before the last week-end preceeding the competition (usually friday before the comp earliest). Sometimes, it can be as late as wednesday, 2 days before the event. We work very hard to prepare our team (guessing is not an option in our profession) and make our schedules according to the chronological order of the requests as well as your respective starting times.

Sometimes, we do not know anything before the last 2 days. We know it can be a little bit stressful not to know earlier at what time your appointments are but we do our best to contact you (by EMAIL) as soon as possible. 

We do everything we can for you to have an agreable experience, please trust us.

We highly appreciate your patience and understanding. 

Do not hesitate to email us teamsnowhm(at)gmail.com. Thank you.

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