Terms & Conditions
Dependability and Timeliness- Volunteers must report to work on time. Cancellation must be made at least 24 hours in advance. Any notofication made after that will be considered UNEXCUSED unless the volunteer can provide a written doctor's note or evidence of a true emergency. An unexcused absence is any unapproved absence made after 24 hour period, bu BEFORE the shift begins. A "No-Show" is any unapproved absence WITHOUT prior notice or motice made after beggining of shift. A volunteer is considered tardy if they arrive more than 15 minutes late to any shift.
Tardiness and unexcused absences will have consequences. The first unexcused absence will receive a verbal warning. The second unexcused absence will result in the volunteers next shift being reduced to 1 hour. The third unexcused absence will result in a reduction of the following shift to 1 hour along with a meeting with management. If a minor, a parent or gaurdian will be reuired to attend this meeting. If attendance still remains an issue, the volunteer will face temporary suspension or dismissal.
2 tardies = 1 unexcused absence
1 "no-show" = 2 unexcused absences
Since 1 no-show is equal to 2 unexcused absences, any no-show will result in an immediate reduction of the following shift to 1 hour. 2 no-shows is ground for dismissal.
Appearance- Volunteers shall appear for work in neat and clean attire and may not wear clothing that is affiliated with individual religious organizations, including badges or nametags. Clothing should look professional and not be of the sort one would wear to the gym. Men should not wear bagging clothing where their pants are not able to stay on their waist and women should not wear tight or revealing attire.
Work Ethic, Diligence, and Attitude- Volunteers should work the assigned tasks as if this was a paying job. They must have a pleasant and engaging attitude and be responsive to the supervisor.
Break and Lunches- Volunteers should be scheduled for 2-4 hours per day. Therefore, lunch time should not be needed. However, if scheduled for longer periods of time, they may take a lunch with the approval of a supervisor. Volunteers do not get credit for hours while on lunch.
Bathroom and Smoke breaks- Should be limited to one per every two hours. Supervisors will sign volunteers in and out for smoke breaks. Smoke breaks are only granted with supervisor approval.
Phone usage, Headphones- Usage of cellular phones is prohibited during work hours. Head-phones cannot be used during shifts as it interferes with communication. Abuse will be subject to disciplinary action.
Monitoring- Supervisor will give feedback to the volunteer as to their performance and continue to inspect their work.
Discipline issues and Dismissal- If the volunteer is violating any of the above requirements, then the supervisor must take disciplinary action. The following disciplinary measures are available to staff members at their discretion: Verbal warnings, sending volunteers home, confiscating phones, vapes, cigarettes, if used outside of store guidelines or staff expectations, and dismissing volunteers entirely.
Exception- The exception to this process is if the volunteer is observed to be on drugs or alcohol. Supervisor must immediately report this to management to discuss the immediate release of the volunteer.