Terms & Conditions
Dependability and Timeliness- Volunteers must report to work on time. Cancellation must be made at least 24 hours in advance. A volunteer is considered tardy if they arrive more than 15 minutes late to any shift. An unexcused absence is any unapproved absence WITH prior notice. A "No-Show" is any unapproved absence WITHOUT prior notice. 3 unexcused absences or 3 unexcused tardies will result in the reduction of the next shift to 1 hour. The 4th absence or tardy will result in a reduction to another 1 hour shift. From there, any further absences or tardies are grounds for dismissal. "No-Shows" count for 3 unexcused absences and will be faced with immediate consequences. All excused absences and tardies must be made in writing with a doctors note/approved reason for violation. Examples for excuses include death in the family, illness (with doctors note), and legitimate emergencies.
Appearance- Volunteers shall appear for work in neat and clean attire and may not wear clothing that is affiliated with individual religious organizations, including badges or nametags. Clothing should look professional and not be of the sort one would wear to the gym. Men should not wear bagging clothing where their pants are not able to stay on their waist and women should not wear tight or revealing attire.
Work Ethic, Diligence, and Attitude- Volunteers should work the assigned tasks as if this was a paying job. They must have a pleasant and engaging attitude and be responsive to the supervisor.
Break and Lunches- Volunteers should be scheduled for 2-4 hours per day. Therefore, lunch time should not be needed. However, if scheduled for longer periods of time, they may take a lunch with the approval of a supervisor. Volunteers do not get credit for hours while on lunch.
Bathroom and Smoke breaks- Should be limited to one per every two hours. Supervisors will sign volunteers in and out for smoke breaks. Smoke breaks are only granted with supervisor approval.
Phone usage, Headphones- Usage of cellular phones should be kept at a minimum. Head-phones cannot be used during shifts as it interferes with communication. Abuse will be subject to disciplinary action.
Monitoring- Supervisor will give feedback to the volunteer as to their performance and continue to inspect their work.
Discipline issues and Dismissal- If the volunteer is violating any of the above requirements, then the supervisor must take disciplinary action. The following disciplinary measures are available to staff members at their discretion: Verbal warnings, sending volunteers home, confiscating phones, vapes, cigarettes, if used outside of store guidelines or staff expectations, and dismissing volunteers entirely.
Exception- The exception to this process is if the volunteer is observed to be on drugs or alcohol. Supervisor must immediately report this to management to discuss the immediate release of the volunteer.