CSI - PH - CS Contact Eval Form
Complete this form to evaluate a contact for a Minted CS agent.
Reviewer Name
*
Antonio R
Jason O
Jayvee A
Jedidiah M
Mark B
Date of Contact
*
/
Month
/
Day
Year
Date
Agent's Team
*
Calibration
Training
Helvetica
Novecento
Showguide
Rockwell
CSI - Jamaica
CSI - Philippines
Supervisor
Agent's Name
*
A. Marinne Kaye
Abigail Tuazon
Adrianne Grace Apura
Aereona Striplin
Aia Thea Darlene Recaido
Aileen Domingo
Aira Mae Canet
Alaina Dilao
Albert Bruner
Alen Glenn Bermoy
Alexandra Marie Mariano
Alexandria Acosta
Alfred Kayaban
Alfred Miko Samong
Aliciette Dockery-Cornelius
Alivia Mathews
Alyssa Cruz
Alyza Mae Abon
Americk Guardiano
Ana Abecia
Ana Carolina Quintela
Ana Giron
Andy Hirsch
Andre Allen
Andre Smith
Andrew Johnson
Angel Madrona
Angela Moreno
Angeli Jan Reyes
Angelica Parohinog
Angelique Eborda
Anna Yessica Ong
Anne Christine San Diego
Anne Ligaya Aguares
Antaja Parham
Anthony Skidmore
Antoine Davis
April De Jesus
Ardelia Lewis
Arelle Vim Orden
Ariel Saliva
Arnell Pleasants
Aryon John Calinog
Ash Barnes
Ashley Bowie
Ashley Humphrey
Ashlie Ghiorso
Auressia Armstrong
Azeena Hassan
Bill Hoang
Blessie May Martinez
Bonita Pugh
Briana Cooper
Brittany Greggs
Brittani Wingfield
Caleb Tristan Dizer
Camille Pressley
Carra Duncan
Cassandra Mae Marzo
Catherine Magalong
Catherine Poliquit
Celena Brown
Chandrika Sowbhagy
Chanel Lee-Bolton
Charina Muego
Charles Oracion
Chase Burkett
Cherry De Vera
Christian Dela Cruz
Christopher Clark
Christopher Lee San Jose
Crisalyn Tisado
Crisostomo Corpuz
Cristine Espinosa
Daisy Lynne Lim
Damien Shepherd
Dana Smart
Danica Manago
Daniel Keady
Dave Pesa
Delana Carminer
Delesha Cole-Brown
Denise Flanagan
Denmark Zuñiga
Dennis Ware
Desirie Mendez
Devin Brooks
Didi Mbamalu
Diego Parada
Dionisio Ganado
Dominique Althoff
Drew Mackey
Eboni Dabila
Ebony Powell
Elizabeth Bagadiong
Elizabeth Clemons
Elmer Malimban
Emmanuel Dupart
Emy Foscablo
Erica Fitzgerald
Ericka Lovina
Erik-Jon Gibson
Eve Gillings
Farah Ayub
Florence Aylward
Folasade Ayankoya
Gabriel Padolina
Gabrielle Marc Sobrevinas
Gabrielle Nash
Genae Holmes
Georgie Mae Guiang
Geraldine Baldado
Geraldine Pineda
Gerlyn Salvador
Glenn Morco
Golnaz Khan
Grace Merano
Gustavo Zaragoza
Gwen Magalang
Hadiyah Bey
Heather Christiansen
Hilda Li
Hope Hines
Jace Vince Vicente
James Dickerson
James Houston
Jamie Shavers
Jamie Tieng
Jammie Lea Antonio
Jan Ceiyrell Alon
Jan Michael Alfonso
Janica Eloise Marte
Janine Karen Jocson
Janzen Boysillo
Jason Gwin
Jason Monserate
Jasper Mira
Jay Francis Aquino
Jaymel Alpecho
Jayne Rosen
Jayson Esmeria
Jayson Sabangan
Jean de Guzman
Jeff Reich Jimenez
Jellienne Kim
Jen Walters
Jennifer De Vera
Jennifer Hannan
Jerico John Angeles
Jerico Velasco
JerLisa Tout
Jerome Lacerna
Jerry Campos
Jerwin Battung
Jeryn Pancho
Jesse Tejano
Jessica Jones
Jessica May Bundoc
Jessica Ramirez
Jessica Ureno
Jessica Valdez
Jesus Romo
Jeynn Ahnzel Tutanes
Jhoe Marie Diolata
Jhomel Barateta
Jhon Collene Gianan
Jillian Senson
Joan Pagaduan
Joanna Manuel
Joanne Estandarte
Joanne Nacino
Joanne Socito
John Elmer Sarmiento
John Fisher
John Jerick Zoleta
John John Arlou
John Leonil Colminas
John Odulio
Johnny Hart
José Esteban Lucero
Jose Jesus IV Vergara
Jose Poblete Jr
Joseph Esposito
Joshua Geromiano
Joshua Schoolfield
Joshua Vela
Jovan Watkins
Jovielyn Barber
Joycelyn Raquid
Judith Barcena
Julie Pearl Braza
Justina Luong
Justine Mae Guieb
Justine Martinez
Karen Hazel Camu
Karen Joyce Coronel
Karen Lleno
Karen Lou Centeno
Kashay Striplin
Keelen Wolfe
Keiko Jones
Keisha Honeywood
Kelton King
Keyondra Teasley
Khalillah Hill
Kheer Menoza
King Joy Manarin
Kizzy McGee
Kristine Francia
Krys Reiner Magturo
Kurt Jonathan Dinglasan
Lala Velasco
LaNeka Williams
LaVaughn Samuels
Leandreanay Green
Leby An Venus
Leif Bajar
Lekayza Turner
Leslie Aclan
Lesly Jane Cantorna
Lexter Lagnason
Lisa Brown
Liza Marie Samosino
Loida Base
Lorainne Lising
Lourdes Ellen Platon
Lovely Cuenca
Lovely Orasa
Luaine Dela Paz
Lucinda Batton
Luis Rafael Sanchez
Lyza Landa
Ma. Joyce Paca-anas
Ma. Kristina Czarina Balagtas
Malaka Sanders
Malvin Yares
Malyn Gutierrez
Marc Edward Barrios
Marche Teasley
Maria Angela Noble
Maria Cristina Callangan
Maria Nikka Mercado
Marijam Lao
Marivic Napone
Mark Anthony Gimeno
Mark Daryll Candolita
Mark Jayson Reyes
Mark Lastimoso
Mark Lester Ocampo
Mark Shannon
Mark Vincent Descalzo
Marlana Miller
Marlon Anthony Avila
Marlowe Craig
Marrianne Medina Parreño
Mary Jhastine Rodas
Mary Margaret Tolentino
Mary Phillips
Matthew Young
Max Corrigan
Maybelle Berdin
Mayra Vazquez
Melanie Allorda
Mellone Sisperez
Menchie Parilla
Mercy Abedes
Meynard Joseph Abaja
Michael Lam
Michael Miel
Michelle McArthur
Michelle Ndege
Michelle Watiwat
Mikee Argones
Mitch Anderson
Morgan Guillory
Mydie Sundian
Naima Libongon
Nakisha Thompson
Naomi Grace Espina
Narwale Washington
Natalie Lee
Nelson Dela Paz
Ngozi Gant
Nhelo Garcia
Nia Bryant
Nickey Holmes
Nicole Long
Nicole Wilson
Odessya Murphy
Ommar Edyson Ticar
Ogie Gumarang
Pamela Misa
Pamela Thompson
Paolo Ralph Anthony Macabata
Patricia Janica Espayos
Patrick Lim
Paul Ybarra
Quiona Sullivan
Rae-Kell Sterling
Raffy Altiche
Raheil Drar
Raiza Macabodbod
Rajiah Gray
Ranel Tababa
Rayjulyn Pajarillo
Regulus Catbagan
Renata Batista
Renee Mack
Resty Miguel Condes
Rhaffy Diaz
Ric Bolaños
Richard Aguilar
Rochelle Badion
Rodinah Pongan
Rojard Tidoso
Romela Bebita
Ronald Hernando
Rosalyn Halis
Rose Mae Buenaventura
Roselle Millan
Royshnae Russ
Ruben Quezada
Ryan Castillo
Ryan Paul Cruz
Santasia McLaren
Sarah Crittendon
Savina Rich
Semere Tesfaye
Semhal Nasreddin
Sergio Linsangan
Shani Barnes
Shanise Thomas
Shannen Dorothy Castro
Shannon Spoden
Sharde Olabanji
ShaRhonda Wills
Sheanne Morilla
Sheila Holmes
Sherwin Margallo
Shoniece Soriano
Shukura Mays
Simron Johal
Stefan Wilson
Sydney Rothman
Syriel Salvaloza
Taisha Fulton
Tama Gilder
Tamara George
Tania Marie Atkinson
Tiffany McKinney
Tikia Herrera
Tony Tatom
Tredina Wright
Trevella Silas
Trisha Nadine Perez
Trisha Phillips
Tyrone Takami
Vanessa Rubio
Vanessa Sarthou
Vellie Hadley
Veronica James
Vina Martinez
Vincent Legaspi
Wendy Waring
Wenna Mae Vallejos
Wilfredo Brosas
Yasmina Nardin
Salesforce Case Number
*
Contact Type
*
Email
Chat
Phone
Service Skills
Does the agent enter the contact appropriately?
*
Yes
No
Does the agent react in a way that was appropriate to the customer's issue or concern?
*
Yes
No
Did we understand the situation, take ownership and address all the questions/concerns that were raised?
*
Yes
Moderately
No
Did we obtain the necessary information to move forward with the contact?
*
Yes
No
N/A
What type of contact did we not verify properly?
Pre-Order
Post-Order
Over-verification
Service Skills Score
Product & Process Knowledge
What type of solution did we provide the customer for their question/problem?
*
Great
Good
Poor
What did we miss with our solution?
*
Improper Solution
Product Features
Product Limitations
Product Probing
What would have been the best solution for the customer?
Did we explain our timelines and help frame customer expectations around our products and processes?
*
Yes
No
N/A
Which timelines could we have explained better?
Proofing
Production
Shipping
Refund
Other
Does the customer get an answer to their questions in a timely fashion?
*
Yes
No
Product & Process Knowledge Score
Policy & Procedure
Does the agent follow proper CS policy regarding reimbursements, refunds, returns and escalations?
*
Yes
No
N/A
What policy or policies were not followed properly?
Reimbursement
Refund
Return
Escalation
Other
Describe the case notes/comments
*
Great
Good
Poor
What is missing?
Comments
Case number
Where should these details be?
Salesforce
MBO
Does the disposition match the customer's main question as best as possible?
*
Yes
No
Did we create any necessary tasks in Salesforce?
*
Yes
No
N/A
What type of task should we have created?
Financial
Promos
Reprint
Return
Tech
Policy & Procedure Score
Tone & Communication
Does the agent tailor the macro to fit the situation?
*
Yes
No
N/A
Are there any spelling, grammar or punctuation errors?
*
None
Minor
Major
Select the error type:
Spelling
Grammar
Punctuation
Offer any suggested edits for clarity below:
Were there any issues with professionalism or tone within the contact?
*
None
Minor
Major
Did we use any internal jargon when communicating with the customer?
*
No
Yes
Were our explanations clear and concise?
*
Yes
No
Is the email/answer formatted in a way that's clearly laid out and easy to understand?
*
Yes
No
N/A
Did we exit the contact appropriately?
*
Yes
No
Tone & Communication Score
Number
Overall Feedback
Please include a summary of your evaluation here:
*
Calculation
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