Welcome to Carlie C's IGA!

There are two online training modules you must complete before you begin work:

* The New Employee Orientation
and
* The GHS Hazard Communication Training Module

This online training portal will navigate you through both courses. As you read, pay close attention to the material being taught. Your knowledge will be tested at the end of each course.

Once again, Welcome to Carlie C's!
We're glad you're here.

Carlie C. McLamb, Sr. and his wife Joyce opened their first store in 1961. In 1962, they moved the store to Dunn, North Carolina. That location was expanded in 1965, and underwent two more expansions over the next seven years.

In 1979, the family opened its first IGA store, finding its home in Coats, NC.  Another store was added in '83 in the town of Erwin.  The family business was growing.  But in 1984, the original store caught fire, temporarily halting retail business in Dunn.

The purchase of two more locations in Dunn brought the chain to four stores by 1986. Growth of the company since the mid-80's continued into rural areas such as Benson, Lillington, and Angier, and then expanded into larger markets like Hope Mills, Fayetteville, Goldsboro, Durham, and Raleigh. Today, Carlie C's continues to expand into many other areas and communities away from its home base in Dunn.

Along the way, the company has added multiple pharmacies, which are located in some of the larger store formats, and in 2008 developed a "C-Store" concept which offers the sale of Gas, Deisel, and E-85 Ethanol, as well as a number of convenient retail items.

Currently, the company operates in multiple towns and cities, in multiple counties, representing the largest IGA franchise in the state of North Carolina.

Our PURPOSE is "to love and bless the communities we serve". As an employee of Carlie C's, it's important that you embrace this important foundational value of our company, from the very beginning of your employment. YOU are a critical part of ensuring that we are able to fulfill our purpose.

Our VISION is to be the premier hometown grocer who provides wholesome and affordable food. We will operate clean facilities and provide attentive service with integrity and respect to our customers and fellow staff. From the Produce section to the Meat Department to the Deli/Bakery, and all points in between, our expectation of service to our customers is excellence. Again...YOU are a vital part of that expectation.

Our MISSION is to demonstrate love in the communities we serve by providing outstanding service and fresh food at a reasonable price. We accomplish this by pursuing excellence with good decision making, personal accountability, and responsibility.

Every mission must have a STRATEGY by which its purpose, vision, and mission is carried out. One of the most important factors of our strategy will be to measure our performance in many key areas, and one of the primary ways we measure is by "MYSTERY SHOPS". Mystery shoppers will visit your location monthly to examine how we are standing up against the expectations of fulfilling our purpose. Mystery Shops will focus on a wide variety of areas in the store, including:

• Uniform Standards
• Employee/Customer interaction
• Food quality
• Sanitation
• and many more

To be certain that YOU receive good marks on mystery shops, just simply be mindful of our company's PURPOSE, VISION, and MISSION. With your help, we should have no problem at all with loving and blessing the communities we serve.

Marketplace Chaplains USA
The Carlie C's Care Program

According to many employees, one of the best benefits of working at Carlie C's IGA is the Carlie C's Care Program.

The Marketplace Chaplains are a group of caring and compassionate men and women, specializing in employee care.  The Chaplains visit each store frequently, with the goal of building work site relationships with you, the employee.

The Chaplains aren't here to harass you or to invite you to bible study. They are quite simply available to you should you need someone to just listen.  We encourage you to get to know your Chaplain.

If you have never met one of the Chaplains and would like to schedule a special appointment, that is possible too. They've even come out with a new App for your Android or iPhone, which makes it really easy to contact them.

The name of the App is: "MyChap".  It's free to download and available now.

If you have any questions regarding the Marketplace Chaplains, discuss them with your Chaplain, your store manager, or visit the Marketplace Chaplains website:  http://mchapusa.com/

Carlie C's 401(k) Plan

*IMMEDIATE ROLLOVER ELIGIBILITY*
DO YOU HAVE A 401(k) AT A PREVIOUS EMPLOYER?
If yes, you are likely immediately eligible to roll it over into the Carlie C's 401(k).
Simply contact the Plan Advisor to get the process started.

Plan Advisor:
Joey Maples (Financial Advisor)
919-701-5859 (office phone)
Joey.Maples@edwardjones.com (email)

________________________________________________________________

ENROLL 4 DIFFERENT WAYS: 

1. Enroll with advice from the Plan Advisor, Joey Maples: (919) 701-5859
2. Call OneAmerica Representative: (800) 249-6269
3. Enroll using online portal: www.Carliecs401k.com
4. Complete, Sign, & Fax the paper enrollment form: Enrollment Forms

___________________________________________________________________

*Carlie C's IGA has partnered with OneAmerica and Edward Jones Investments, to provide plan participants with a platform of Mesirow-approved mutual funds, and reliable investment education options to help you achieve your retirement goals and needs. 

___________________________________________________________________

PLAN ELIGIBILITY (to contribute to the plan)

• Minimum 18 Years of Age
• Minimum 1 Year of Service at Carlie C's 
• Minimum 1,000 hours in a single 12 month period (approx. 20 hours per week average)
• As noted above, your previous 401(k)'s are eligible for rollover into the Carlie C's 401(k) Plan

WHY A 401(k)?

One of the most important employee benefits in our company, is the opportunity for you to save for your eventual retirement within our 401(k) plan. Over time, your contributions to the plan, as well a very generous company match, provide an opportunity for your money to grow while you work. Getting an understanding of the risks, tax implications, and how investments work, are very important steps to take before contributions to a 401(k) plan begin. 

INVESTMENT EDUCATION PROVIDED FOR YOU

As an employee of Carlie C's, we provide investment education to you through our partnership with Edward Jones financial advisor, Joey Maples. Joey stands ready to serve you with all things financial, including:

• Answers to Plan questions
• Investment Education
• Your Own Personalized Financial Plan
• Estate & Legacy Planning
• Debt Reduction Planning
• Budgeting
• Plan to Plan Rollovers

The Plan Advisor can meet with you one on one by appointment, if needed, or you can attend one of the annual group education meetings held at your work location. 

• Plan Contacts:
  
  • Joey Maples (Financial Advisor)
    • 919-701-5859 (office phone)
    • Joey.Maples@edwardjones.com (email)
    • EdwardJones.com/Joey-Maples (advisor website)
  • OneAmerica Participant Service Center – 800-249-6269
  • Jay McLamb (Plan Sponsor) – 910-892-4124
  • Participant Website – www.Carliecs401k.com

*Disclosure: Investments can lose value. Historical performance is not a guarantee of future returns.

Employee Hotline (877) 892-4124

The Employee Hotline was created especially for employees to have a way to report illegal, unprofessional, and/or offensive behavior to the Carlie C's corporate office. The Hotline is also where you can report Safety concerns and/or violations.

The Hotline is available 24 hours a day, 7 days a week, and is toll-free. You will always leave a message on the voicemail message system, and will never have to worry about speaking to a LIVE person. This allows you to have the most liberty with the subject matter of which you are reporting.

On the other hand, falsifying information or making false allegations on the Hotline could lead to serious consequences. Therefore, be sure your testimony is accurate and truthful. If you're not sure of the information you are providing, it would be better not reporting.

With that being said, help us to maintain a better place to work by reporting the following types of inappropriate employee behaviors:

* Discrimination. Discrimination is the act of treating fellow employees or customers based on Age, Race, Gender, Religion, National Origin, Color, Pregnancy, or Disability. If you feel you've been discriminated against, or you have witnessed an act of discrimination against another employee, call the Hotline.

* Harassment. Harassment occurs when an employee or customer acts with "unwanted" verbal or physical conduct toward an employee. If you feel you or another employee has been harassed by a customer or fellow employee, call the Hotline.

* Drug Abuse. Every potential new-hire must pass a drug screening prior to being offered an opportunity with the company. Carlie C's prohibits the sale, purchase, or use of illegal drugs on its premises or by it's employees. Carlie C's reserves the right to perform random drug screenings. Violators are subject to disciplinary action including and up to immediate termination and prosecution. If you witness acts involving illegal drugs or over-the-counter & prescription drug abuse by a fellow employee, call the Hotline.

* Employee Theft. This one is self-explanatory. If you see a fellow employee concealing or taking money or merchandise without paying for it, call the Hotline. Furthermore, Carlie C's offers a REWARD in the amount of $100 for information leading to the prosecution of an employee guilty of stealing from the company. Your name and personal information will be kept confidential, and so we encourage you to report theft by employees. I would like to say that this kind of behavior never happens, however history doesn't support such a claim. Be a part of the solution and not the problem. Report employee theft to the Employee Hotline.

* Safety Concerns or Violations. It's all of our responsibility to maintain a safe workplace environment. Report all unresolved employee safety concerns, safety violations, faulty equipment, missing safety equipment, or any other situation which could result in employee injury, to the Store Manager on duty AND to the Employee Hotline.

(877) 892-4124

Toll Free
24/7

Paycor.com is your online source for all company news, policies & procedures, as well as your paycheck stubs and W-2 forms and much more!

Need a copy of a paycheck stub?  Just go to Paycor.com and print it!  Need your W-2 form?  Same thing.  Just print it.

Visit the site for "Company News" such as policy changes, Scholarship Award opportunities, Employee Benefits information, and important announcements such as Wellness Check-up requirements!

Paycor.com is also where you would go if you ever needed to change your income tax withholding allowance.

Visit www.paycor.com today!  If you are experiencing trouble accessing the site, contact  hr@carliecs.com with details.

Electronic Device Usage Policy

No employee of Carlie C's IGA is allowed to use a cell phone for making or receiving phone calls or text messaging during work hours. Exceptions are General Managers, Department Heads, and any Authorized Staff who use their phones for the purposes of conducting business only.

Cell phones may be carried, but can only be used during breaks and lunch, at which time the employee should be clocked out. Cell phones must be turned off while on duty except for General Managers, Department Heads, and any Authorized Staff to use for business purposes only.

Ear plugs, Blue Tooth devices, or other similar devices for cell phones, computers, iPods, etc, are prohibited except while being used to conduct business only. If they are not active for business use, they must be removed. This does not apply to the internal paging systems located in some stores.

No employee shall stream music or video for non-business related purposes on any device across the Carlie C's network. This would include wireless or computer access to the network.

Company computers and any electronic device connected to the Carlie C's network will be used for business purposes only.

At times during your shift, you may elect to make purchases in the store. You may want a snack for your break, or something from the deli or bakery for lunch. Whatever the case, whenever you make a purchase for your own consumption or use, or for the consumption or use of another person, retain your receipt as a "proof of purchase" until you leave the store for the day.

At any time during a work day, a member of management or a loss prevention employee may request to see your receipt for something you are consuming, have consumed, or are in possession of.

Producing a receipt of your purchase re-affirms your integrity with store management. Failure to produce a receipt of your purchase raises red flags and questions about your integrity, and may lead to disciplinary action, including and up to termination.

Protect your integrity and simply keep your receipt until you leave for the day.

In cases where you bring anything into the store that could have been purchased in the store, such as a 20 oz drink, it's advised that you notify your manager upon entering the store that you brought the item in.  This practice keeps away suspicion and red flags.

Whenever you need items from the store, such as cleaning supplies, paper towels, office supplies, etc., you MUST get approval from the Store Manager on duty and have the manager to ring the items up at a register for "store use".

Even though you may be using the items in your department for the store, the items still must be rung through the register.

First In - First Out.  It's an old term that still produces good results.  When you are stocking the shelves, whether it's dry foods, frozen foods, meat items, deli items, produce items, baby food, baby formula, or any of the other thousands of items we sell every day, you must ROTATE!

Rotation provides the customer with fresh products on a consistant basis, as well as it helps the company control inventory by reducing out of date merchandise.

When you are stocking an item, check the date.  Make sure the date you are stocking is going to expire after the date(s) currently on the shelf. Occasionlly, the warehouse will ship us an item which expires sooner than the dates we already have. If this happens, notify your supervisor.

After checking the dates, remove the product on the shelf and stock the newer items in the back. Then stock the older items in front.

After the case of product is stocked, break the box down and place it on a stock cart. If the store manager permits you to use a grocery cart for placing boxes, you can also use a grocery cart. NEVER place broken down boxes directly on the floor, as you would create a slip and/or trip hazard.

At Carlie C's, our uniform standards are designed with the customer in mind. Therefore, we want to make sure that our employees look their best, seeking to be "neutral", "professional", and of course... "uniform".

* Neutral. Having a uniform that's neutral is not about adopting the latest and most popular fad or style. It's about making sure that every customer, from every demographic, from all kinds of backgrounds, and with salary ranges high or low, feel comfortable around our employees.

  * Professional. Carlie C's is a business. Our customers expect professionalism from our employees, and that begins with the uniform. Be professional, dress professional, and look sharp. Why? Well, the obvious is because we are professionals. But if you want a little hidden gem...those are some of the qualities we are looking for in the future leaders of our company. 

  * Uniform. Uniformity on a business level is very important. It's essential that all of our employees understand the importance of being uniform. For example, all names on name tags should be made using a label-maker. Names should NEVER be hand-written. Having some nametags hand-written and others made with a label-maker isn't uniform. 

Now that we've covered the method behind the policy, here are some of the highlights of the policy. For the entire Uniform Policy, log in to your Paycor account and view the policy under the "Policy & Procedures" section.

>> Faded or damaged jeans are unprofessional and should be replaced.

>> Shirts should be tucked in at all times.

>> Tattoos may not be visible to public view. Long sleeve shirts or other "approved" coverings may be used.

>> Earrings on female employees should be no longer than 1 inch in length. Earrings on male employees are prohibited.

>> Other visible piercings, such as tongue rings, nose rings, etc, are prohibited.

>> Name Tags should not be hand-written, and must be worn at all times.

>> Personal use of a cell phone while on company time is prohibited. Violation of this policy could lead to immediate termination.

Thank you in advance for your cooperation and compliance with the Carlie C's Uniform Policy.

Every store is assigned a Safety Manager and a Safety Committee. The Safety Committee meets once monthly to discuss an agenda of topics centered around safety in the workplace. If you desire to be a part of the Safety Committee, feel free to speak to the Safety Manager and/or the Store Manager about joining the committee. If you have any background in safety, your contributions could help greatly in our ongoing mission to keep Carlie C's a safe place to work, and a safe place to shop.

> Refer to the store "Safety Manual" for details on our General Safety Policy. The Store Manager or Safety Manager should be able to get the manual for you to review.

> The Safety Data Sheets (SDS) are also available for every employee to review as needed. SDS's instruct you on things such as the first aid procedures for exposure to specific chemicals. Ask your Safety Manager where the SDS's are located in the event you should need them.

> In the event of a robbery, "DON'T BE A HERO"! Cooperate with the suspect, do not engage (attack, fight, or resist) the suspect, and remain calm. Try to remember as much detail about what the suspect looks like, including the color of their clothing, their race, their gender, their height, etc. Robberies do not happen frequently, however the risk always exists, particularly during holidays.

The rest of this section will provide you with the most important things you need to know regarding workplace safety.

If you should encounter a safety problem in your store, or feel that any given situation presents a hazard to you, your fellow employees, or customers, you MUST report the issue immediately. Proceed with the following method to report your concerns...

* Report the safety issue to the Manager on Duty.

* If the issue has not been resolved in a reasonable amount of time relative to the issue, report the safety issue to the Employee Hotline.

* Employees under the age of 18 are "minors". Minors are prohibited from operating the baler. Minors are not permitted to throw anything inside the baler, take anything out of the baler, pull down the gate, turn or pull the knobs, turn the key, etc.

* If you are a minor who stocks groceries, or you happen to come in contact with empty boxes while working, you may break the boxes down by hand and place them in a designated place, so that an adult employee can place them into the baler at a later time.

* The baler Gate must be in the "down" position prior to turning the machine on. If at any time, the baler will still work with the Gate in the "up" position, notify the Store Manager on duty immediately, AND call the Employee Hotline.

* On-the-job baler training will be provided at the store if your position requires that you operate the baler.

State law prohibits minors (employees under 18) from operating any motorized equipment.  If you are under 18, you may not operate under any circumstances, the following machines:

* The Baler

* The Band Saw

* The Meat/Cheese Slicer

* The Grinder

* The Cuber

* The Trash Compactor

* Any other motorized equipment

If you are "over" 18 and you discover a minor operating any of the equipment mentioned above, immediately prevent them from the continuation of the operation, notify the Store Manager on duty, AND report the event by calling the Employee Hotline.

The most common injuries among employees of Carlie C's are lacerations. There are several jobs in our perishable departments which demand some cutting, both with a knife, as well as with a machine such as a Band Saw. 

Cuts are painful and often happen when employees fail to use the appropriate Personal Protective Equipment, also known as PPE. Therefore, extreme caution is advised when using knives and/or motorized cutting equipment.

Cut-Resistant Gloves

* When using a hand-held knife to cut various items, such as meat, cheese, produce, fish, etc., the use of a "Cut-Resistent Glove" is required. A nylon type or metal mesh type are both acceptable.  With the knife in one hand and the glove on the other hand, you should be able to cut safely and productively.  

* If you do not have cutting gloves in your department, notify your supervisor and Store Manager on duty immediately.

* You are not required to use a knife, unless provided with the proper PPE. Never cut with a knife without the cut-resistent glove.

Machine Guards

* Band Saws are equipped with a hard plastic safety device, known as a "Pusher". The pusher acts as a barrier between the hi-speed blade of the machine and your fingers. Carlie C's policy is "4 inches".  That means that when you are cutting with a band saw, and there is only 4 inches of meat remaining to be cut, you must use the pusher stick for the remaining cuts. Another piece of meat may also be used, however the piece of meat you use to act as a pusher stick, must also be 4 inches wide so that your fingers never get within 4 inches of the blade.

* Slicers are also equipped with a "Pusher".  The pusher handle is positioned away from the moving blade and serves as the piece that comes between the blade and your fingers.

Always use the pusher handle when cutting with a slicer.

Furthermore, keep your hand away from the underpart of the blade, allowing cheese and meat to fall on the platform base of the machine. "Catching" product with your hand under the blade is risky because it requires you put your hand closer to the blade than is safe. It is recommended that if you are going to "catch" the slices, that you use a plate or other sanitary item that will protect your hand from "accidentally" moving into the blade of the machine.

* Cubers are equipped with a simple once piece plastic guard "cover", which must be in place for the machine to function. If you ever encounter a situation in which the machine will work without the cover in place, notify your supervisor immediately, AND report the safety violation by calling the Employee Hotline.

* Grinders are also equipped with a safety guard, that should always be used when grinding.

Keep in mind that tampering with a safety device or removing a safety device from any machine is a violation of Federal and State OSHA Regulations.

The Floor Hazard Prevention Plan is our effort to "Eliminate the Risk" of a slip or trip and fall. The more risk you can eliminate, the fewer slip or trip and falls you will have.  If there are no risks, there shouldn't be any falls.

In no particular order, lets take a look at the 5 principles of the plan, each of which will help us to eliminate the risks of floor-related hazards.

> Problem: If an empty box has been broken down flat, and is put on the floor, it creates a slip and fall and/or a trip and fall hazard. Likewise if a box full of product is set on the floor with the idea to come along at a later time and stock the shelf with the product that's in the box, the entire time the box is on the floor, it's a tripping hazard. The same is true with trash (paper and plastic that often comes with a case of product).

Putting low lying Bread Trays on the floor is also a very dangerous practice which should be avoided. A customer can easily not see a single bread tray on the floor, or even two or three stacked on top of one another.

> Solution: Stock directly from the cart; Place empty boxes on a stock cart or in a grocery cart; Place trash in a plastic trash bag which is tied to the stock cart. To eliminate single, or two or three-stacked bread trays from being on the floor, use a stock cart to keep bread trays elevated in plain view.

> Benefits: No more slip/trip and falls from boxes or trash on the floor. If we are trying to "eliminate the risk" of a slip and fall or trip and fall incident while stocking, never allow a box to occupy floor space. If there's no boxes on the floor, there's no risk of slipping or tripping on a box.  If boxes, paper, and/or plastic never occupy floor space, they can never be slipped on or tripped on, and therefore, you've eliminated the risk completely.

This method of not allowing empty boxes to be thrown on the floor, also eliminates the need to gather the empty boxes from the floor to take them to the back when your finished stocking. Not having to bend over and gather boxes would help reserve your energy, and thus reduce employee fatigue, resulting in better production...You also eliminate the risk of an employee or customer slip or trip and fall...You keep the aisles clear for customers to freely shop without worry of where boxes and trash are located...Not to mention, it looks better when the floors are clear.

When you are Spot-mopping, you are only mopping a small affected area, usually a spill of some sort, or maybe water from a leak.

> Problem: When there is too much water on the floor, people slip and fall much easier. There are many opportunities where we will have to clean up a spill or spot mop a high traffic area. However, mopping the floor means that you are putting a potentially hazardous substance (water) on the floor, therefore you have to be extremely careful not to put too much water on the floor.

> Solution: If you have to clean up a spill, only mop "if necessary". There are other methods of spot cleaning a floor where there is a spill, water leak, or other issues that need cleaning up. Whenever possible, use paper towels, hand towels, or even cardboard box flaps to get up the bulk of what you're trying to remove from the floor.  After the bulk of the mess has been removed, then reach for the mop if necessary, ring it out extremely well, and mop over the affected area. Apply at least TWO yellow caution signs to the perimeter of the wet area.

> Benefits: A floor with less water on it after mopping, dries much quicker, reducing the risk of a slip and fall.

Spot-mopping and Mass-mopping are two different things. Mass mopping is when you mop the entire store floor, or an entire department floor.

> Problem: There have been multiple cases in which a customer has slipped and fell while employees were mopping the store. Mopping the store while customers are still in the store, regardless of the presence of caution signs, creates a hazardous situation for the customer. More likely than not, a greater amount of water is being applied when mass mopping so that the mop stays wet longer, giving you the ability to mop a larger area before having to re-dip the mop head. Water on the floor creates a risk of injury. Lots of water on the floor creates a greater risk of injury. 

> Solution: Do not mass-mop the store while customers are still in the store.

> Benefits: No risk of a slip and fall resulting from mass-mopping while customers are still in the store.

Performing a "quality" floor sweep is an excellent way to inspect the floor for hazards. The dust mop will find every wet spot, spilled sugar, leaks, etc. The employee doing the sweeping must be diligent to do a good job, making sure to SWEEP EVERYWHERE A CUSTOMER COULD PUT THEIR FOOT.

> Problem: When quality sweeping isn't done, the floor isn't being inspected thoroughly. Small spots of water or spills aren't detected, and the next thing you know, there's a slip and fall.

> Solution: It's recommended that stores perform Store Sweeps at a minimum of 4 times per day, and Log the sweep on the "Sweep Log".

> Benefits: Obviously the primary benefit of a Store Sweep is that the floor is inspected and hazards are detected. Once hazards, such as water, spills, etc., are detected, they can be eliminated. Maintaining a floor free of hazards helps you to "eliminate the risk" of a slip and fall.

> Benefit: If completed properly, the Log serves as evidence of our diligence and intensions of maintaining a safe floor for our customers and employees to walk on. A well maintained Sweep Log program can serve the company well in the event of a slip and fall claim, as it proves we have not been neglectful in keeping our floors free of hazards.

NEVER
REMOVE or CLEAN UP EVIDENCE
BEFORE
AN INITIAL INVESTIGATION IS COMPLETE!

If a customer claims they slipped and fell,
ALWAYS
photograph the evidence
BEFORE
cleaning it up!!!

Not preserving evidence can be viewed as
"evidence tampering"
in a court of law.

Carlie C's has partnered with the reputable Shoes For Crews, in an effort to make slip-resistant shoes more affordable for our employees.

Employees are not required to purchase slip-resistant shoes from Shoes for Crews, however, slip-resistant shoes (some rubber-sole shoes are approved) are required to be worn while working at Carlie C's.

To purchase a pair of shoes from the Shoes for Crews catalog, inform your manager of the four-digit code and the size you wish to purchase. The manager will order the shoes and they should arrive in about a week or so, sometimes sooner.

The cost of the shoes will be deducted from your paycheck in two installments. Carlie C's does not deduct shoe costs in three or more installments, therefore understand that if you purchase a pair of shoes that costs $30, then $15 will come out of your next paycheck after making the order, and the remaining $15 will come out the following paycheck. A $50 purchase would yield two $25 deductions, and so on.

Please note: If you go on the Shoes for Crews website and make your purchase, you will pay a higher price. Purchasing through the store enables you to take advantage of an employee discount.

If you still have questions about how the program works, speak with your Store Manager or Safety Manager for more information.

Often, when an employee gets hurt on the job, it's due to the fact that the employee wasn't paying full attention to the task at hand. With that in mind, let me be the first to tell you: Pay Attention to your work.

Hopefully, you will avoid getting injured while working. However, if you are involved in an accident, there are specific procedures in place that you must follow. In this section, we will talk about what you must do in the event of a work-related accident.

REPORT THE INCIDENT

When an employee is injured while working, there are four primary tasks the injured employee is required to do: 1) Report the incident, 2) Determine need of medical attention, 3) Comply with post-accident drug screening policies, and 4) Get back to work. The scope of each of these tasks is detailed below.

Following any Work-Related Accident...

1. Report the accident immediately to the Store Manager on Duty. Active employees who are involved in a work-related incident resulting in bodily injury must report the incident to the Store Manager on Duty at the time of the injury, on the day of the injury. Typically, workplace injuries should be reported immediately, but not later than the end of the injured employees' shift.
2. Determine if Medical Attention is necessary. Many times the store's first-aid kit is sufficient for minor injuries. However, if the employee feels he/she needs medical attention, they must inform the manager on duty.If Medical Attention is necessary, the employee should visit the "approved" Urgent Care facility as a first option. Option 2 for medical attention is the local Emergency Room. Employees should only visit the Emergency Room in cases where an injury presents a "life-threatening" situation or in cases where the approved Urgent Care is closed. If the Urgent Care is closed, and the injured employee does not feel they can wait until the next day when the Urgent Care is open, the employee certainly may go to the Emergency Room.
3. Submit to a Drug Screening. A post-accident drug screen is required for "applicable" workplace injuries, for the employee who is injured while working. If applicable, the drug screening is required to take place as soon as possible, but not later than 24 hours after the accident occurs. Violations of drug-screening policies may result in disciplinary action, up to and including termination. In cases where the injured worker chooses not to seek medical attention, an in-house drug screening may be required if it is determined by the Manager on duty that drugs could have contributed to the cause of the accident.
4. GET "BACK 2 WORK". If you are injured while working at Carlie C's, you must return to work. Carlie C's maintains a "Back 2 Work" program for any employee injured on the job. Should you seek medical attention, you are required to return to the store following the appointment and render a "Return to Work Note" from the treating physician. The store manager on duty will assign you back to your normal job, or if the treating physician has ordered specific restrictions on you, the manager will assign you to a "light duty" job and provide you with the proper training of that job. Once the treating physician has released you to full duty with no restrictions, you will return to your normal job functions. In the event that the treating physician does not place any restrictions on you, you will return to full duty with no restrictions immediately. Be clear that YOU MUST RETURN TO WORK IMMEDIATELY FOLLOWING YOUR MEDICAL VISIT AND RENDER YOUR RETURN TO WORK NOTE FROM THE TREATING PHYSICIAN. Return to work notes from "unapproved" medical providers will not be accepted. You must go to the approved medical facilities for your store.

Delayed reporting of workplace accidents and injuries, or not following these policies can alter incident investigations and prevent prompt drug testing procedures for applicable injuries, and therefore may be a basis for denial of all or certain workers’ compensation benefits.

Managers, Cashiers, Customer Service Employees, and Pharmacy Employees are all responsible for a certain amount of cash and money transactions. Handling these transactions well is one of the most important responsibilities in the entire store.

With that responsibility comes the need to be educated and thoroughly trained. In this section, we will explore a variety of areas where you will be involved with money transactions, and provide you with the necessary training tools for you to be an effective and productive cashier. In addition, you will receive on-the-job training in these important areas.

It is of the utmost importance that Cashiers become familiar with all notes of U.S. Currency, especially the $100, $50, $20, and $10 notes.

Always use the counterfeit detection pen provided at the register, to mark notes $20 and greater. Double-check the note is legitimate by holding the note up to light, checking to make sure the "Security Thread" is present, is positioned correctly, and is imprinted with the denomination of the note. Examining the security thread is the best way to make sure a note is legitimate, and not conterfeit.

Just as knowing the difference between Counterfeit Currency and Genuine Currency is important, knowing the laws and regulations of selling Alcoholic beverages is equally important. Violations of A.B.C. Regulations will cost Cashiers and Employers fines and penalties, including termination of employment.

The legal age to purchase alcohol is 21, meaning you may not sell alcohol to anyone under 21.

To determine the age, look at the date of birth on the license or ID card and add 21 to the year. If the date you come up with is before today's date, they are old enough to purchase alcohol. If the date you come up with is after today's date, they are NOT old enough to purchase alcohol.

According to state law, you must check the ID of anyone who is under 27 years old. Carlie C's policy is that you check the ID of anyone who appears to be under 40 years old.

The legal age to purchase tobacco is 21.

Alcohol can only be sold Monday – Saturday between 7 a.m. and 2 a.m. 

On Sundays, alcohol can only be sold after 12pm Noon.

In North Carolina, there are only four acceptable forms of identification you can use to buy alcoholic beverages and/or tobacco: 

1. A Valid Driver’s License from North Carolina or other states. 

Currently, when drivers renew their driver’s license in our state, the NC Division of Motor Vehicles provides a paper 20 day driving certificate and then mails the permanent photo ID/driver’s license to the driver. 

Drivers are allowed to keep their old license until the renewed license is mailed to them. The temporary, 20 day paper license is considered a valid driver’s license, but the customer should also show their expired license along with the paper certificate when asked for identification.

The term "Valid" means current, or not expired.  If the customer's Driver's License is expired, you must deny the sale of the alcohol portion of their order.

2. Active Duty Military ID Card.

These identifications are green and white with a photograph of the individual and physical description. 

3. North Carolina Identification Card.

An official State of North Carolina Special Identification (ID) card that has a photograph issued to a person who does not drive. Notice: ID cards from other States are not permitted. If the only identification the customer has is an ID card, it must be from North Carolina. Driver's licenses can be from other States, but ID cards may not.

The term "Valid" means current, or not expired.  If the customer's North Carolina Identification Card is expired, you must deny the sale of the alcohol portion of their order.

4. Official Passport issued by any nation.

Passports may be in the booklet or card form. Official forms of identification include a photograph, date of birth and written or electronic signature. 

A wristband is not an acceptable form of identification. Other unacceptable forms of identification include: birth certificates, school or work ID cards, Social Security Cards, bill statements or other identifications different from the four allowable IDs above.

The term "Valid" means current, or not expired.  If the customer's Passport is expired, you must deny the sale of the alcohol portion of their order.

The below amounts are allowed to be sold to a single customer without a Purchase-Transportation Permit. To buy more than the stated amounts of unfortified wine and/or fortified wine, the customer must bring in a Purchase-Transportation Permit from the local ABC Store.

• Beer – Maximum of 80 liters in cans or bottles. This is equivalent to: 

9 cases and 9 cans/bottles (12 oz.)
7 cases and 1 can/bottle (16 oz.)
Kegs - unlimited

• Unfortified Wine – Maximum of 50 liters. This is equivalent to:

(10) 5 liter containers
(66) 750 milliliter bottles
(50) 1 liter bottles
(28) 1.75 liter bottles

• Fortified Wine – Maximum of 8 liters.

FYI...

What is the difference between Unfortified Wine and Fortified Wine?

Fortified = Any wine with between 16% and 24% alchohol

Unfortified = Any wine with less than 16% alcohol

You may not sell alcohol to an individual who appears to be impaired. As a Cashier, it is your responsibility to pay attention to your customers who are attempting to purchase alcohol, in order to determine if they are impaired. Call for a Manager's assistance if needed.

Signs of Impairment

The Money Fumbler: Carelessness or clumsiness with money also can be a warning sign. Watch to see if your customer is dropping cash on the floor, has trouble picking it up or can’t count out the right amount to pay for a drink. 

The Stumbler: Unsteady walking is an obvious sign that your customer has had too much to drink. Watch for customers who are bumping into displays, the check stand, or into other customers.

Other Signs:

• Loud 

• Excessive Bragging 

• Arguing 

• Swearing 

• Slurred Speech

• Obvious Alcohol Breath Odor

Carlie C's accepts both manufacturer's coupons and internet-based coupons.

Manufaturer's Coupons:  Pay close attention to make sure that the coupon "makes sense". Your manager will likely inform you of any coupons to be on the lookout for, to protect you from accepting a fraudulant coupon.

Make sure the items on the coupon and the items the customer has purchased, match in size and quantity. 

Internet-based Coupons: We will accept internet coupons, however there are some stricter guidelines of acceptance.

1. You may NOT accept more than two internet coupons for the same item, for the same customer

2. The internet coupon limit is $2.00 per coupon. In other words, if a customer gives you an internet coupon for $2.25 off, you must refuse it. If it's for $2.00 off or less, you can accept it.

3. You may NOT accept any internet coupon which promotes FREE product.

Customers sometimes request change, from a larger bill to smaller bills. However, some customers are criminals seeking to steal from the register through what is known as the "Flim-Flam" exchange, or the "Quick Change".

To avoid being a victim of a quick change artist, we've set some guidelines for giving change.

First of all, change for denominations greater than $10 should be handled exclusively at the Customer Service Counter, where cashiers who are accustomed to giving change on a regular basis are working.

For Customer Service Cashiers, you may only give change once per customer. That means that a customer gets one request for you to change their $5, $10, $20, $50, or $100 bill. If they ask a second time, shut your register drawer immediately and call a Manager for assistance.

The idea for the flim-flam artist is to keep the cashier confused as to what's going on, quickly and swiftly exchanging money, never intending to allow you time to understand that he or she is steadily making money on the transaction.

Always pay close attention to what the customer originally gave you and NEVER place that currency into the register until after you have given the customer proper change. That way, they can never convince you that they gave you something different.

Remember, the idea is to confuse you. If you stick with the guidelines above, you should have no worries. However, if you think you're "good enough" to out think a professional flim-flam artist (who likely does this for a living), you are sadly mistaken. Just stick to the rules, and you'll be fine.

You should have already read and signed the "Check Acceptance Policy" when you completed your new-hire packet. Therefore, we're not going to spend a great deal of time on that again. However, know that you will be held accountable for accepting checks which fall outside of our check acceptance guidlines as outlined in the policy.

One critical thing you need to remember, which doesn't come up often, is the need for the "Check Cross". As noted in your New-Hire Packet, if a check is accepted as a "manual check", you are required to apply the "Check Cross" to the top of the check and enter the required information in the cross. The required information is:

*Top Left: The checkwriter's Driver's License number and State of issuance

*Top Right: The Telecheck Store I.D. Code # (ask if unknown)

*Bottom Left: The checkwriter's name, address, and phone number (make sure all three are on the check)

*Bottom Right: The 4-digit Approval Code (located on the monitor or on the receipt...see below)

See below for an example of what a "Manual Check" should look like
after the Cashier applies the correct information at the top of the check

-----------------------------------------------------------------------------------------------------

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You will also receive on-the-job training on check acceptance and how to process a check through the system. If you are ever in doubt, ask the store manager to clarify things or provide you with re-training.

Check-Cashing is done in our Customer Service Area, by a Manager or Customer Service representative. If and when you promote to Customer Service, training will be provided at that time.

If you are being hired as a Manager or a Customer Service employee, there are some important guidelines you need to know and remember:

1. Never cash a check for more than $1,000

2. The enrollment is the most important part of the check-cashing program. Therefore, take it very serious and get all the required information.

3. First time check writers require special approval in order to cash their check.

i. You must verify the employment of the customer

ii. You must notify the Manager on Duty to assist with the customer's first check transaction.

4. You must accurately enter all identification information into the system before cashing the customer's first check.

i. Scan the ID

ii. Take their Picture

iii. Get their Fingerprint

YOU MAY NOT CASH A CHECK FOR ANYONE UNLESS YOU HAVE ALL THREE OF THESE PIECES OF IDENTIFICATION. DOING SO VIOLATES COMPANY POLICY.

5. Double check all information you have entered to make sure it's accurate.

6. If a customer is a "Preferred Check-Cashing Customer", the cashier will be prompted of that status when the customer's profile pops up. Preferred customers may get up to 5 payroll checks cashed within one calendar week.

7. If a customer is NOT a "Preferred Check-Cashing Customer", they can only have 1 payroll check cashed within one calendar week.

Pre-Paid Credit Cards and Gift Cards are those cards in the store which customer purchase and load with money. Whether it's a Visa or Mastercard Credit Card, or a gift card to Carlie C's, or any number of restuarants or retail outlets, pre-paid cards are very popular.

Two important rules real quick regarding Pre-paid Credit and Gift Cards.

1. You may not load or re-load any prepaid card with more than $10,000. Doing so is a violation of federal law.

2. Never sell a prepaid card if the paper covering the card number/scan bar information on the back of the card has been tampered with or removed.

REMOTE ACCESS SCAMS

One of the popular scams going on today is a Remote Access Scam, where people call the store and disguise themselves as being from places like "Western Union", but they aren't really from Western Union.  They are simply trying to gain access to your computer so they can remotely transfer money to themselves.  

If anyone calls the store and identifies themselves as being from Western Union, our policy is that you simply HANG UP THE PHONE WITHOUT ESTABLISHING ANY COMMUNICATION.  No conversation is needed.  Simply HANG UP THE PHONE.  In case you still have questions....

just
HANG UP THE PHONE.

Active Shooter Awareness Training (required)

1. Click the link below to view the active shooter awareness video. YOU WILL BE DIRECTED TO AN EXTERNAL WEBSITE WHERE THE VIDEO IS STORED.
2. After completion of the video, YOU MUST RETURN TO THIS PAGE TO FINISH THE ORIENTATION. 

Click to be directed to the Active Shooter Awareness Video

(You may have to unclick the "mute" icon on the video for sound)

Time to take the Quiz!

• If you feel you're ready for your quiz, indicate by checking the box on the next screen and click "Continue to The Quiz".

If you don't feel you are ready, click on the "Previous" button to return to one of the previous pages of the Orientation to review any of the material.

If a customer has a Slip/Fall accident...

NEVER
CLEAN UP EVIDENCE
(evidence = cause of the accident)
UNTIL
AFTER
PHOTOS
HAVE BEEN TAKEN!!!!
--------------------------------
TAKE PHOTOS!!
TAKE PHOTOS!!
TAKE PHOTOS!!

If a customer has a Slip/Fall accident...

NEVER
CLEAN UP EVIDENCE
(evidence = cause of the accident)
UNTIL
AFTER
PHOTOS
HAVE BEEN TAKEN!!!!
--------------------------------
TAKE PHOTOS!!
TAKE PHOTOS!!
TAKE PHOTOS!!

YOU'RE ALMOST DONE!!

The New Employee Orientation has ended, however, before you can be added to our payroll system, you must complete training on OSHA's GHS Hazard Communication Program. Every employee must complete the GHS course.

CLICK "SUBMIT" BELOW to send your Orientation Quiz Answers to the corporate office. You will be automatically directed to the GHS Online Training Module.