Smell Gas/ or Gas not working

1

Name

First Name

Last Name

2

Phone * This field is required.Best daytime contact number

3

Email

example@example.com

4

Unit Number and address:* This field is required.

5

Can you smell Gas?

YESNO

6

Is your gas cooktop not working?

YESNO

7

Is gas coming from the hotplates?can you hear or smell the gas venting?

YESNO

8

Have you checked to make sure the mains gas is turned on?

YESNO

9

How to turn on the gas supply:

Inside a multi level apartment the gas supply is beside cooktop in the lower the cupboard otherwise it can also be found in behind the top drawer beside the cook top.

Single to three story townhouses the value is located outside or near the water heater

Turn on the tap, The tap should be in direction of pipe not across, now go and turn on cooktop gas pressing the ignitor this can take a few seconds for the gas to travel to the cooktop

10

Is the cooktop working now?

YESNO

11

Check top plates:

Check that all cook top plates and gas control rings fittings are correctly placed and seated correctly.

12

Has the issue been fixed?

YESNO

13

Check that all cook top plates and gas control rings fittings are correctly placed and seated correctly.

14

Did this fix the issue

YESNO

15

Have you turned off the cooktop/ oven?

YESNO

16

Make sure all control knobs are turned to the off position

17

Is the gas smell getting stronger?

YESNO

18

Do you know where your units mains gas supply control value is?

YESNO

19

How to turn on the gas supply:

Inside a multi level apartment the gas supply is beside cooktop in the lower the cupboard otherwise it can also be found in behind the top drawer beside the cook top.

Single to three story townhouses the value is located outside or near the water heater

Turn on the tap, The tap should be in direction of pipe not across, now go and turn on cooktop gas pressing the ignitor this can take a few seconds for the gas to travel to the cooktop

20

Has this stopped the gas smell?

YESNO

21

Call support (07) 3103 5151 if after hours follow prompts, open windows to vent gas smell from apartment, move to a safe location.

22

Please verify that you are human* This field is required.