Customer Service Ticket

Customer Service Ticket

Thank you for being a loyal member of Fitness Depot Gyms! We would be happy to help resolve any problems or answer any questions about your membership. Please tell us how we can help by completing the form below. We will review your submission and contact you within 48 Hours. If you need immediate assistance, please visit our facility during staffed hours or call your location.
Which Fitness Depot is your Home Club? *
(Not a member yet? No problem, Just check option 5.)
Today's Date*

MonthDayYear
Date
Your Name*

First NameLast Name
Best Phone Number*

Area CodePhone Number
Address (Please make sure this is the address used on your Fitness Depot Account.)*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Email*
example@example.com
Date of Birth*

MonthDayYear
Don't Worry. We only use this to make sure we have the correct account,
Please choose an option below that best describes your reason for contacting us.*

Information and Questions About JoiningClasses, Personal Training or Programs OfferedCorporate or Group Rates, Sponsorship Requests or Charitable DonationsBilling Problem (Balance, Wrong Amount Charged, Lost/Stolen Card, etc)Change Account (Add Someone, Remove Someone, Upgrade, Downgrade, etc)Cancellations or Freeze AccountQuestions Regarding Membership Policies or RulesChildcareEmployment OpportunitiesTrouble Accessing Facility (Fingerprint or Code Not Working Properly)Other (Nothing above describes what you need? Choose this option.)
PLEASE READ

FREEZE POLICY

We are able to FREEZE your membership for 3 months consecutively in a calendar year. We would be happy to work with you on a case by case basis to ensure that you can continue your membership with Fitness Depot.

CANCELLATION POLICY

ALL memberships, excluding paid in full memberships, MUST submit a 30 day notice of cancellation in person. We do not accept phone call, website, social media or email cancellations for any reason. To cancel, you must come in person to the facility during staffed hours and complete the appropriate documentation. The only exception to this rule is if you have already moved or physically cannot come to the facility. In this case, you must send a CERTIFIED LETTER to : 117 U S Highway 49, Hattiesburg, MS 39402. In the letter request to cancel, include a current phone number and email along with your old address to verify membership with a date and signature.

Once we receive the letter/cancellation documentation your 30 day cancellation notice will begin. Anything that is due during that 30 days will be charged as normal. This does include the facility fee and membership dues.

In order to process a cancel with a past due balance, you must pay your balance and any cancellation fee before the cancellation will be complete.
CONTRACT MEMBERSHIPS - If canceled before the 12 month term is complete, it will require the $59.99 cancellation fee AT TIME OF CANCEL.

Did the above answer your questions? If so, please cancel your submission. If not, please continue to complete this form.
Need informtion on pricing, packages and amenities? READ BELOW.

We would be more than happy to assit you in finding a membership that works best for you. Please take a moment to click on the link below associated with the facility you are interested in joining. You will find all of our packages, rates and amenities.

Meridian

Laurel

Columbia

Ellisville

Picayune

McComb

We hope the above link(s) helped, but if you still have questions please visit our facility during staffed hours or continue completing this form.

How do you prefer we contact you?*

Email
Almost done! Please use the section below to tell us how we can help. Give us as many details as possible. Make sure you include any dates, amounts and any other specific information. *
Did a Fitness Depot team member help you complete this form today? If so, please add their name below. If you are not sure, just leave it blank.

First NameLast Name
Should be Empty:

Charge	Reason
$39.99	Annual Facility Fee
$29.99	Annual Facility Fee
$50.00	Joining Fee
$9.00 or $15.00	Late Fee(s)