Support Team Survey

Transaction Support Survey

Please take a moment to rate your Support Team Members. Your feedback helps us to grow and become better.
Address of the property you are rating:

Street Address

Street Address Line 2

City
Were you provided weekly updates about your clients transaction?

Yes No
During the processing of your file, did you ever contact your support staff member for information?

Yes No
If yes, were they able to adequately answer your questions without having to call you back.

Yes No
Did you ever access BackAgent for documents during the processing of your transaction?

Yes No
If yes, where the documents you needed readily available?

Yes No
When problems arose, was your Transaction Support Team Member able to resolve them without your assistance?

Yes No
During the processing of this transaction, did you ever have to follow-up with your client to address items your Transaction Support Team Member should have taken care of for you (i.e. inspections, survey, title commitment, amendments, closing delays, etc.)

Yes No
If yes, please explain or list example(s):
Were you provided a Closing Card to sign (buyers only) and Bottle of Champagne/Wine for your closing?

Yes No
If no, what were you missing?
Did you receive instructions on how to access the property for your walk through, how buyer was to receive keys, time and place of walk through and time and place of closing, location of mailbox & mailbox# (buyers only)?

Yes No
Was your closing file 100% complete (included contract, all amendments, inspection report, etc)?

Yes No
Did you receive a CD prior to the closing date and had a time scheduled to review CD with buyer/seller prior to closing?

Yes No

Overall, how would you rate the quality of service your Transaction Support Team Member provided you during this transaction?

	1	2	3	4	5	6	7	8	9	10

1 is Worst, 10 is Best

Please list anything your Transaction Support Team Member could have done to provide a better overall experience:
Please rate your Showing Agent Support Services (if applicable):
Was your client's home search setup in a timely manner?

Yes No
Did Showing Support Team Member attend the buyer orientation or place an introductory call to buyer immediately following the orientation?

Yes No
Were you provided weekly client updates during the showing process?

Yes No
Did your clients ever contact you during the transaction for assistance the Showing Support Team Member should have provided?

Yes No
If yes, please explain or list example(s):
Did Showing Support Team Member aggressively search for properties and provide weekly property recommendations to your clients (search off market properties, visit new home communities, recommended new areas based on best fit analysis, etc.)

Yes No
Did Showing Support Team Member provide detailed notes of showings, client feedback and log all showing appointments in Top Producer so you could easily track client showing activity?

Yes No
Did Showing Support Team Member conduct all showings for your client?

Yes No
If no, please explain:
Did Showing Support Team Member provide timely notice of any properties buyer(s) wanted to make offers on?

Yes No
Did Showing Support Team Member order CMAs for all properties buyer(s) wanted to make offers on?

Yes No

Overall, how would you rate the quality of service your Showing Support Team Member provided you during this transaction?

	1	2	3	4	5	6	7	8	9	10

1 is Worst, 10 is Best

Please list anything your Showing Support Team Member could have done to provide a better overall experience:
Please rate your Photography Support Services (if applicable):
Did the photographer/videographer arrive to your closing on time?

Yes No
Was the photographer engaging and provide recommendations on good photo opportunities for the group as well as capture candid photos?

Yes No

Overall, how would you rate the quality of service your Photography Support Team Member provided you during this transaction?

	1	2	3	4	5	6	7	8	9	10

1 is Worst, 10 is Best

Please list anything your Photography Support Team Member could have done to provide a better overall experience:
Should be Empty:

Transaction Support Survey

Please rate your Showing Agent Support Services (if applicable):

Please rate your Photography Support Services (if applicable):