Transaction Support Survey
Please take a moment to rate your Support Team Members. Your feedback helps us to grow and become better.
Address of the property you are rating:
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Were you provided regular updates about your clients transaction?
Yes
No
During the processing of your file, did you ever contact your support staff member for information?
Yes
No
If yes, were they able to adequately answer your questions without having to call you back.
Yes
No
Did you ever access BackAgent/Workspace for documents during the processing of your transaction?
Yes
No
If yes, where the documents you needed readily available?
Yes
No
When problems arose, was your Transaction Support Team Member able to resolve them without your assistance?
Yes
No
During the processing of this transaction, did you ever have to follow-up with your client to address items your Transaction Support Team Member should have taken care of for you (i.e. inspections, survey, title commitment, amendments, closing delays, etc.)
Yes
No
If yes, please explain or list example(s):
Were you provided a Bottle of Champagne/Wine for your closing?
Yes
No
Did you receive instructions on how to access the property for your walk through, how buyer was to receive keys, time and place of walk through and time and place of closing, location of mailbox & mailbox# (buyers only)?
Yes
No
Was your closing file 100% complete (included contract, all amendments, inspection report, etc)?
Yes
No
Did you receive a CD prior to the closing date and had a time scheduled to review CD with buyer/seller prior to closing?
Yes
No
Overall, how would you rate the quality of service your Transaction Support Team Member provided you during this transaction?
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10
Worst
Best
1 is Worst, 10 is Best
Please list anything your Transaction Support Team Member could have done to provide a better overall experience:
Please rate your Showing Agent Support Services (if applicable):
Was your client’s home search set up in a timely manner (within 48 hours of the questionnaire being received)?
Yes
No
Did the Showing Support Team Member either attend the Buyer Orientation or make an introductory call to the buyer immediately afterward?
Yes
No
Did the Showing Agent reach out to you when showing issues arose? (Examples: buyer unresponsiveness, interest in homes outside of price point, or frequent objections.)
Yes
No
Did your clients ever contact you during the transaction for assistance the Showing Support Team Member should have provided?
Yes
No
If yes, please explain or list example(s):
Did Showing Support Team Member aggressively search for properties and provide weekly property recommendations to your clients (search off market properties, visit new home communities, recommended new areas based on best fit analysis, etc.)
Yes
No
Did Showing Support Team Member provide detailed notes of showings, client feedback and log all showing appointments in Sierra so you could easily track client showing activity?
Yes
No
Did Showing Support Team Member conduct all showings for your client?
Yes
No
If no, please explain:
Did Showing Support Team Member provide timely notice of any properties buyer(s) wanted to make offers on?
Yes
No
Did Showing Support Team Member order CMAs for all properties buyer(s) wanted to make offers on?
Yes
No
Overall, how would you rate the quality of service your Showing Support Team Member provided you during this transaction?
1
2
3
4
5
6
7
8
9
10
Worst
Best
1 is Worst, 10 is Best
Please list anything your Showing Support Team Member could have done to provide a better overall experience:
Submit
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