Program Terms and Conditions
Enrolment
A Booking Form must be completed before starting lessons to help secure a spot. All enrollments are for a minimum period of 12 weeks starting from the first enrolled class.
Payment of Fees
Classes are booked on a 48-week year basis and fees must be paid regardless of attendance. We do not offer casual lessons. Payment of fees is due fortnightly via direct debit. Bookings will not be made without payment.
Upfront Payment
You can pay upfront, however you must pay a minimum of 12-week block in full. There are no refunds on any unused upfront payments.
Refund Policy
YMCA has a NO REFUND Policy. Should upfront payments be made no refund will be offered in amounts remaining on an account.
Cancellation of Bookings
Cancellation of bookings are accepted with 2 weeks written notice. If you are unable to continue your lessons due to illness or injury for an extended portion of the program, then you must submit a medical certificate to Programs Management. You cannot cancel whilst under suspension. A minimum period of 12 weeks must be paid, if cancelled within the 12 weeks, the remainder of the 12 weeks must still be paid.
Changes to Bookings
Students are booked for a year of lessons on a predetermined day and time for the duration of the year. A change to your original booking must be made at our programs office and will be based on class availabilities.
Missed Lessons & Make Up Policy
We offer 4 make up class per student per year for any missed classes. Additional classes are forfeited. Make up classes are held at YMCA’s discretion and are on a booking only basis. Missed classes must be phoned in to the center. Make up lessons cannot be changed or rebooked. Make up lessons must be finalized before the end of year or they are forfeited. Make up lessons will not be available if fees are outstanding. All Make Up lessons are subject to change at the discretion of YMCA management. Missed make up lessons are forfeited and cannot be rebooked. Refunds and credits do not apply.
Our private and high needs classes do not have make up classes. If you have a medical certificate we can issue you a credit on your account to be used for future lessons
Pick Up/Drop Off
Children remain your responsibility at all times. YMCA will not be responsible for supervising children outside of their class times. We ask that all children are walked into the facility and picked up from inside the facility. At no times are children to leave our premise unsupervised by a parent/guardian.
Changes to Classes
YMCA reserves the right to amalgamate, move or alter classes where low-class participation levels occur. We will notify all participants affected by these changes via email, SMS or phone.
All class movements are based on lesson availability, class progression does not guarantee you an automatic spot in the next lesson level.
Membership Cards
A membership card will be allocated to you at your first lesson. The membership card must be scanned at reception before entering your class.
Medical Assistance
By joining a YMCA program you authorise the YMCA Staff to obtain for your child any necessary medical attention at your expense and understand I will be notified as soon as possible. You give YMCA permission to call an ambulance if staff deems it necessary.
Correct Apparel
Students are to wear suitable sports clothes to gymnastics. Ideally a leotard or leggings/shorts and a t-shirt for girls and shorts and a t-shirt for boys. Long hair should be tied back and jewelry should be removed. For safety reasons, students should not wear clothing with denim, buttons or zips. Students attending swimming lessons must wear a swim nappy if not toilet trained. Appropriate swimming attire must be worn at all times.
Siblings
Siblings not attending a program must be supervised at all times by a parent/career and are not permitted onto the gymnastics floor or in the swimming pool if not booked into a class. If attending the Preschool Gymnastics Program—toddlers must be booked into a class once walking.
Access to facilities
Students and families are not permitted to access the pool or gymnastics facilities before or after class for “free play”. These facilities are only permitted for use during classes under the direction of a YMCA staff member.
Wet Weather & Storm Policy
Classes run when it is raining. Due to the unpredictable weather throughout the wet season, YMCA has a storm policy. If the participant has completed 15mins or more of their lesson and is required to leave the pool under the direction of YMCA management due to storm conditions, it is classed as a lesson. 14mins and earlier and we will allocate you with an additional make up to be used by the end of term.
Pool Hygiene
If you/your child has been ill, please ensure they wait the adequate time as per our parent handbook before returning to the pool.
Change-rooms
Children are to be supervised at all times when using change-rooms.
Suspension
You can suspend your child’s classes with 2 weeks written notice. All suspensions are for a minimum of 2-weeks to a maximum of 4 weeks. If suspending during the minimum 12 weeks, your enrollment will be extended for the period of the suspension. Suspension over 4 weeks continuous will lead to a cancellation of your booking and does not guarantee a return enrolment into the previous enrolled class.
Breach of Centre Rules/Behavior
Centre Rules and Expectations of Behaviour are established for the safety and enjoyment of all participants and are outlined in our Parent Handbooks. Breaches of these rules may result in your/your child’s exclusion from the program following consultation between centre staff and parents.
Privacy Policy
The information we collect by your completion of this document is for the purpose of properly providing our services to you/your child. The
Information will remain confidential and will be used strictly in accordance with our privacy policy.
Lost Property
The YMCA takes no responsibility for lost property. Families are advised not to bring any valuables to the program. Please ensure you name all of your child’s belongings. Lost items will be placed in our lost property basket at reception. Items are taken to good will at the end of each term.
Photography & Electronic Devices
For privacy reasons please discuss photography with management before taking photos. Photos and filming of classes is not permitted without YMCA approval. All children are required to provide an ‘Image Release Form” prior to starting classes.
Child Protection
SAFEGUARDING CHILDREN & YOUNG PEOPLE - The YMCA is committed to Safeguarding children and young people and has a range of policies and procedures to keep children and young people safe. Details of these policies are available at: www.ymcabrisbane.org along with information on YMCA’s obligation to report child safety concerns, and how you can report child safety concerns.
Gym Safety
Please refer to our parent Handbook or www.ymcafitness.com for our gym safety guidelines