Image ReleaseI give permission for myself or my child/ren to be photographed or videos while participating in The Y activities by The Y Employees. I consent to these photos/ videos being used for publicity purposes. PLEASE NOTE NO PERSONAL PHOTOGRAPHY IS PERMITTED DUE TO OUR SAFEGURDING CHILDREN POLICY.
Your PermissionI agree to myself / my child attending YMCA activities and will not hold the YMCA, its staff or volunteers responsible for any loss of property and / or accident. I also give permission for medical / ambulance assistance in case of emergency and agree to pay such costs incurred. I understand that the YMCA course fees are non-refundable and that YMCA membership is a pre-requisite of participation. I acknowledge that it is a condition of enrolment that my child is picked up immediately upon conclusion of the enrolled activity. I understand and agree to the terms and conditions of my program booking as listed on this form. The YMCA regards its role in the protection of children in their care as of the utmost importance.
Program Terms and Conditions
Enrolment Students are required to re-enrol each year. We do not automatically roll over our years or student bookings. A Booking Renewal Form must be completed before starting lessons to help secure a spot. You must sign up for a minimum of 12 week period. Payment of Fees Classes are booked on a 48 week year basis and fees must be paid regardless of attendance. We do not offer casual lessons. Payment of fees is due fortnightly via direct debit. Bookings will not be made without payment of your Registration. Pro rata fees may apply prior to direct debit commencing.
Upfront PaymentYou can pay upfront, however you must pay a minimum of a 12 week block in full.
Discounts We offer a family discount and a multi-program discount. Our discounts are applied automatically at time of booking. Full fees are applied to the first child enrolled. A 5% discount is applied to the second child and any additional child. Refund PolicyYMCA has a NO REFUND Policy. Should you decide to cancel part way through a program/term your fees will be credited to your/your child’s membership account to be used for alternative products, services or programs within our centre. Credit is valid for use for up to 12 months after applied. A minimum period of 12 weeks must be paid. If cancelled within this 12 weeks the remainder of the 12 weeks must still be paid.Cancellation of Bookings Cancellation of bookings are accepted and 2 weeks written notice must be given prior to cancelling. If you are unable to continue your lessons due to illness or injury for an extended portion of the program, then you must submit a medical certificate to Programs Management. You cannot cancel whilst under suspension. A minimum period of 12 weeks must be paid. If cancelled within this 12 weeks the remainder of the 12 weeks must still be paid. Changes to Bookings Students are booked for a year of lessons on a predetermined day and time for the duration of the year. A change to your original booking must be made at our programs office and will be based on class availabilities. Missed Lessons & Make Up Policy We offer 4 make up classes per student per year for any missed classes. Additional classes are forfeited. Make up classes are held at YMCA’s discretion and are on a bookings only basis. Missed classes must be phoned in to the centre. Make up lessons cannot be changed or rebooked. Make up lessons must be finalized before the end of year or they are forfeited. Make up lessons will not be available if fees are outstanding. All Make Up lessons are subject to change at the discretion of YMCA management. Missed make up lessons are forfeited and cannot be rebooked. Refunds and credits do not apply. Our private and high needs classes do not have make up classes. If you have a medical certificate we can issue you a credit on your account to be used for future lessonsPick Up/Drop Off Children remain your responsibility at all times. YMCA will not be responsible for supervising children outside of their class times. We ask that all children are walked into the facility and picked up from inside the facility. At no times should children leave our premise unsupervised by a parent/guardian.
Changes to Classes YMCA reserves the right to amalgamate, move or alter classes where low class participation levels occur. We will notify all participants affected by these changes via email, SMS or phone. If your child has progressed to the next level of their sport, your childs swim teacher or coach will provide a ‘Class Movement Slip’ for you to take to reception.
Membership Cards A membership card will be allocated to you at your first lesson. The membership card must be scanned at reception before entering your class.
Medical Assistance By joining a YMCA program you authorise the YMCA Staff to obtain for your child any necessary medical attention at your expense and understand I will be notified as soon as possible. You give YMCA permission to call an ambulance if staff deems it necessary.
Correct Apparel Students are to wear suitable sports clothes to gymnastics. Ideally a leotard or leggings/shorts and a t-shirt for girls and shorts and a t-shirt for boys. Long hair should be tied back and jewelry should be removed. For safety reasons, students should not wear clothing with denim, buttons or zips. Students attending swimming lessons must wear a swim nappy if not toilet trained. Appropriate swimming attire must be worn at all times. Siblings Siblings not attending a program must be supervised at all times by a parent/carer and are not permitted onto the gymnastics floor or in the swimming pool if not booked into a class. If attending the Preschool Gymnastics Program—toddlers must be booked into a class once walking.
Access to facilities Students and families are not permitted to access the pool or gymnastics facilities before or after class for “free play”. These facilities are only permitted for use during classes under the direction of a YMCA staff member.
Wet Weather & Storm PolicyClasses run when it is raining. Due to the unpredictable weather throughout the wet season, YMCA has a storm policy. If the participant has completed 15mins of their lesson and is required to leave the pool under the direction of YMCA management due to storm conditions, it is classed as a lesson. 14mins and earlier and we will allocate you with an additional make up to be used by the end of term.
Pool Hygiene If you/your child has been ill please ensure they wait the adequate time as per our parent handbook before returning to the pool.Change-rooms Children are to be supervised at all times when using change-rooms. Suspension You can suspend your child’s classes at any time for a period of 2 weeks max. 2 weeks’ notice of suspension is required. The Y allows up to 4 weeks free of charge for suspensions. If suspending during your minimum of 12 weeks, your membership will be extended for the period of your suspension. Suspension over 4 weeks continuous will lead to a cancellation of your booking. Breach of Centre Rules/Behavior Centre Rules and Expectations of Behaviour are established for the safety and enjoyment of all participants and are outlined in our Parent Handbooks. Breaches of these rules may result in your/your child’s exclusion from the program following consultation between centre staff and parents.
GreeneDesk GreeneDesk PTY Ltd provide secure online software that will help the YMCA to provide a higher level of service to our customers. For your personal on-line account with GreeneDesk to be activated, the YMCA will need to transfer some of your personal information we hold to GreeneDesk. The YMCA will only transfer minimal personal information to GreeneDesk. This transfer will include Student/Family Name, Age, Gender & YMCA ID Number, Lesson Day, Time & Level, Parent’s Name, Email Address & Mobile Number. Once your GreeneDesk account is created you are free to set the information security controls that you require.Lost Property The YMCA takes no responsibility for lost property. Families are advised not to bring any valuables to the program. Please ensure you name all of your child’s belongings. Lost items will be placed in our lost property basket at reception. Items are taken to good will at the end of each term.Photography & Electronic Devices For privacy reasons please discuss photography with management before taking photos. Photos and filming of classes is not permitted without YMCA approval. All children are required to provide an ‘Image Release Form” prior to starting classes.Child Protection SAFEGUARDING CHILDREN & YOUNG PEOPLE - The YMCA is committed to Safeguarding children and young people and has a range of policies and procedures to keep children and young people safe. Details of these policies are available at: www.ymcabrisbane.org along with information on YMCA’s obligation to report child safety concerns, and how you can report child safety concerns. Gym Safety Please refer to our parent Handbook or www.ymcafitness.com for our gym safety guidelines
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