Responsible Person (Account Holder)
Class Preferences 1
Class Preferences 2
Class Preference 1
Class Preference 2
1. Term Enrolment
Students are required to re-enrol each term. We do not automatically roll over our terms or student bookings. A bookings week is held at the end of each term where re-booking is required. A Booking Renewal Form must be completed at the end of each term to secure your next term of lessons. Casual classes are not offered.
2. Payment of Fees
Classes are booked on a term basis and fees must be paid regardless of attendance. We do not offer casual lessons. Payment of fees is due in full at time of booking. Bookings will not be made without payment
3. Payment Plans
For families that are facing financial difficulty we offer a payment plan option. Applications for this must be directed to the programs management.
We offer a family discount and a multi-program discount. Our discounts are applied automatically at time of booking. Full fees are applied to the first child enrolled. A 5% discount is applied to the second child enrolled. A 10% discount is applied to the third child enrolled. A 15% discount is applied to the fourth and subsequent children enrolled. A 10% discount is applied for booking into multiple programs.
5. Refund Policy
YMCA has a NO REFUND Policy. Should you decide to cancel part way through a program/term your fees will be credited to your/your child’s membership account to be used for alternative products, services or programs within our centre. Credit is valid for use for up to12 months after applied.
If you are unable to continue your lessons due to illness or injury for an extended portion of the program, then you must submit a medical certificate to Programs Management.
Students are booked for a term of lessons on a predetermined day and time for the duration of the term. A change to your original booking must be made at our programs office and will be based on class availabilities.
8. Missed Lessons & Make Up Policy
We offer 1 make up class per student per term for any missed classes. Additional classes are forfeited. Make up classes are held at YMCA’s discretion and are on a bookings only basis. Missed classes must be phoned in to the centre. Make up lessons cannot be changed or rebooked. Make up lessons must be finalized before the end of term or they are forfeited. Make up lessons will not be available if fees are outstanding. All Make Up lessons are subject to change at the discretion of YMCA management. Missed make up lessons are forfeited and cannot be rebooked. Refunds and credits do not apply. *Make up lessons are not available for school holiday intensive programs or holiday workshops. Missed classes during our school holidays programs are forfeited.
9. Pick Up / Drop Off
Children remain your responsibility at all times. YMCA will not be responsible for supervising children outside of their class times.
10. Changes to Classes
YMCA reserves the right to amalgamate, move or alter classes where low class participation levels occur. We will notify all participants affected by these changes via email, SMS or phone.
11. Membership Cards
A membership card will be allocated to you at your first lesson. The membership card must be scanned at reception before entering your class.
12. Medical Assistance
By joining a YMCA program you authorise the YMCA Staff to obtain for your child any necessary medical attention at your expense and understand I will be notified as soon as possible. You give YMCA permission to call an ambulance if staff deems it necessary.
13. Correct Apparel
Students are to wear suitable sports clothes to gymnastics. Ideally a leotard or leggings/shorts and a t-shirt for girls and shorts and a t-shirt for boys. Long hair should be tied back and jewelry should be removed. For safety reasons, students should not wear clothing with denim, buttons or zips. Students attending swimming lessons must wear a swim nappy if not toilet trained. Appropriate swimming attire must be worn at all times.
Siblings not attending a program must be supervised at all times by a parent/carer and are not permitted onto the gymnastics floor or in the swimming pool if not booked into a class. If attending the Preschool Gymnastics Program—toddlers must be booked into a class once walking. Staff may request siblings to be booked into Kids Club at the coaches discretion.
15. Access to Facilities
Students and families are not permitted to access the pool or gymnastics facilities before or after class for “free play”. These facilities are only permitted for use during classes under the direction of a YMCA staff member.
16. Wet Weather & Storm Policy
Classes run when it is raining. Due to the unpredictable weather throughout the wet season, YMCA has a storm policy. If the participant has completed 20mins of their lesson and is required to leave the pool under the direction of YMCA management due to storm conditions, it is classed as a lesson. 15mins and earlier and we will allocate you with an additional make up to be used by the end of term.
17. Pool Hygiene
If you/your child has been ill please ensure they wait the adequate time as per our parent handbook before returning to the pool.
18. Change Rooms
Children are to be supervised at all times when using change-rooms.
GreeneDesk PTY Ltd provide secure online software that will help the YMCA to provide a higher level of service to our customers. For your personal on-line account with GreeneDesk to be activated, the YMCA will need to transfer some of your personal information we hold to GreeneDesk. The YMCA will only transfer minimal personal information to GreeneDesk. This transfer will include Student/Family Name, Age, Gender & YMCA ID Number, Lesson Day, Time & Level, Parent’s Name, Email Address & Mobile Number. Once your GreeneDesk account is created you are free to set the information security controls that you require.
20. Lost Property
The YMCA takes no responsibility for lost property. Families are advised not to bring any valuables to the program. Please ensure you name all of your child’s belongings. Lost items will be placed in our lost property basket at reception. Items are taken to good will at the end of each term.
21. Photography & Electronic Devices
For privacy reasons please discuss photography with management before taking photos. Photos and filming of classes is not permitted without YMCA approval.
22. Child Protection
SAFEGUARDING CHILDREN & YOUNG PEOPLE - The YMCA is committed to Safeguarding children and young people and has a range of policies and procedures to keep children and young people safe. Details of these policies are available at: www.ymcabrisbane.org along with information on YMCA’s obligation to report child safety concerns, and how you can report child safety concerns.