Term Enrolment
Students are required to re-enrol each term. We do not automatically roll over our terms or student bookings. A bookings week is held at the end of each term where re-booking is required. A Booking Renewal Form must be completed at the end of each term to secure your next term of lessons. Casual classes are not offered.
Enrolling MidTerm
Fees will be adjusted to reflect a pro-rata amount for the number of lessons remaining for families that enrol part way through a term.
Payment of Fees
Classes are booked on a term basis and fees must be paid regardless of attendance. We do not offer casual lessons. Payment of fees is due in full at time of booking. Bookings will not be made without payment. A payment plan option is available if required upon approval of management. Any unpaid fees at the end of the term will be sent off to our third party debt collection and the account will be charged an admin fee of $100.00 Payment Plans For families that are facing financial difficulty we offer a payment plan option. Applications for this must be directed to the programs office.
Discounts
We offer a family discount. Our discounts are applied automatically at time of booking. Full fees are applied to the first child enrolled. A 5% discount is applied to subsequent children enrolled. A 50% discount is applied for booking a 1yr old into our Sibling class with their older brother or sister.
Refund Policy
YMCA has a NO REFUND Policy. Should you decide to cancel part way through a program/term your fees will be credited to your/your child’s membership account to be used for alternative products, services or programs within our centre.
Cancellation of Bookings
If you are unable to continue your lessons due to illness or injury for an extended portion of the program, then you must speak with staff at the office to cancel your position in the program. A credit will be applied to your family account for the remaining portion of the program and your position in the program will become vacant. A medical certificate is required. Refunds do not apply.
Changes to Bookings
Students are booked for a term of lessons on a predetermined day and time for the duration of the term. A change to your original booking must be made at our programs office and will be based on class availabilities.
Missed Lessons & Make Up Policy
We offer 1 make up class per student per term for any missed classes. Additional classes are forfeited. Make up classes are held at YMCA’s discretion and are on a bookings only basis. Missed classes must be phoned in to the centre. Make up lessons cannot be changed or rebooked. Make up lessons must be finalized before the end of term or they are forfeited. Make up lessons will not be available if fees are outstanding. All Make Up lessons are subject to change at the discretion of YMCA management. Missed make up lessons are forfeited and cannot be rebooked. Refunds and credits do not apply. *Make up lessons are not available for school holiday intensive programs or holiday workshops. Missed classes during our school holidays programs are forfeited.
Pick Up/Drop Off
Children remain your responsibility at all times. YMCA will not be responsible for supervising children outside of their class times.
Changes to Classes
YMCA reserves the right to amalgamate, move or alter classes where low class participation levels occur. We will notify all participants affected by these changes via email, SMS or phone.
Medical Assistance
By joining a YMCA program you authorise the YMCA Staff to obtain for your child any necessary medical attention at your expense and under-stand I will be notified as soon as possible. You give YMCA permission to call an ambulance if staff deems it necessary.
Correct Apparel
Students are to wear suitable sports clothes to gymnastics. Ideally a leotard or leggings/shorts and a t-shirt for girls and shorts and a t-shirt for boys. Long hair should be tied back and jewelry should be removed. For safety reasons, students should not wear clothing with denim, buttons or zips. Students attending Under 5 lessons must wear a nappy if not toilet trained.
Siblings
Siblings not attending a program must be supervised at all times by a parent/carer and are not permitted onto the gymnastics floor if not booked into a class. If attending the Preschool Gymnastics Program—toddlers must be booked into a class once walking. Young babies must be in a sling if in the gym floor.
Access to facilities
Students and families are not permitted to access the gymnastics facilities before or after class for “free play”. These facilities are only permitted for use during classes under the direction of a YMCA staff member. NO Children are allowed to play in the Community Hall during classes.
Weather & Storm Policy
Classes run when it is raining. Due to the unpredictable weather throughout the wet season, YMCA Caloundra has a storm policy. If the participant has been advised cancellation of classes by YMCA management due to storm conditions, a credit will Change-rooms Children are to be supervised at all times when using change-rooms.
Stadium Play
Casual play in our indoor sports stadium is not permitted. Please ensure your children do not access this facility.
Breach of Centre Rules/Behaviour
Centre Rules and Expectations of Behaviour are established for the safety and enjoyment of all participants and are outlined in our Parent Hand-books. Breaches of these rules may result in your/your child’s exclusion from the program following consultation between centre staff and parents.
Privacy Policy
The information we collect by your completion of this document is for the purpose of properly providing our services to you/your child. The Information will remain confidential and will be used strictly in accordance with our privacy policy.
Lost Property
The YMCA takes no responsibility for lost property. Families are advised not to bring any valuables to the program. Please ensure you name all of your child’s belongings. Lost items will be placed in our lost property basket at reception. Items are taken to good will at the end of each term.
Photography & Electronic Devices
For privacy reasons please discuss photography with management before taking photos. Photos and filming of classes is not permitted without YMCA approval.
Child Protection
The YMCA regards its role in the protection of children in their care as of the utmost importance. The YMCA has a range of policies and procedures to keep children and young people safe. Details of these policies are available at www.brisbaneymca.org.au.
Please take the time to read these policies to better understand our guiding principles and how you can report child safety concerns that you may have. Your feedback is always appreciated. The YMCA has a moral and legal duty to care for children associated with the service whilst not in the care of their parents/guardians or primary carers. Proactive strategies are implemented including the promotion of protective behaviours for children. All staff hold a blue card to work with children and have been made aware of and trained in the Safeguarding Children and Young People Policy of the YMCA of Brisbane.