NOMINATION PROCESS & CATEGORIES
CCP’s are nominated by system managers, supervisors or trainers
for Excellence Award recognition. Each CCP is allowed two entries per year. The categories available for nomination
1. Sales - Taped or scripted entries in sales, retention or upgrade sales must exhibit individual CCP skill. It is expected that use of product knowledge by matching services to customer interests, presentation of features and benefits, overcoming objections and review of the order will be utilized in individual entries.
2. Service - Taped or scripted entries are accepted in billing or repair/service. CCP’s must demonstrate the ability to remain calm and professional, show concern for the customer’s individual needs and resolve the situation to the customer’s satisfaction.
3. Extra Mile - Awards in this category are presented to CCP’s whose concern and resolution in customer service go above and beyond job responsibility outside of normal job duties. Please provide a written detailed description with information of a specific customer encounter. These are the entries of people who “do it better”. Entries should be thought-provoking and even inspiring. Entries should show human creativity and commitments have paid off, when the front-line person came through for the customer. This award is for the person that made the difference over and above the call of duty.
4. Cable Champion - This category recognizes outstanding achievement in leadership and is open to any internal support person or group in a cable system. This category can include but is not limited to: supervisors,managers, team leaders, and teams in a cable system who develop extraordinary programs that make life easier or better for the front line. Entries may be either or a combination of: a written description, a video story, a picture board, or whatever is the best way to tell the story of how this program inspired, motivated or served their staff.Entries should show how the program made measurable changes to the organizations bottom line. Entries should demonstrate examples of how and why this person or team deserves to be honored.