Name
*
Email Address
*
Please use the email address associated with your PayPal account.
Age
*
Gender
*
Male
Female
Type of Beer Drinker
*
New Beer Drinker
Social Drinker
Beer Nerd
Brewery Visited
*
Date
*
-
Month
-
Day
Year
Day of the Week
*
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Arrival Time
*
1
2
3
4
5
6
7
8
9
10
11
12
:
Hours
00
05
10
15
20
25
30
35
40
45
50
55
Minutes
AM
PM
AM/PM Option
Departure Time
*
1
2
3
4
5
6
7
8
9
10
11
12
:
Hours
00
05
10
15
20
25
30
35
40
45
50
55
Minutes
AM
PM
AM/PM Option
Number of Guests in Your Party
*
Name of Bartender
*
If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4, short brown hair)
Was the walkway outside the brewery properly maintained?
*
Yes
No
Please explain.
Please write a minimum of one complete sentence.
0/1000
Did a brewery employee greet you with a smile, "hello," or other welcoming gesture upon entering?
*
Yes
No
Upon entering the brewery, what were your eyes first drawn to?
*
Please write a minimum of two complete sentences.
0/1000
What did you smell upon first walking in?
*
Please write a minimum of one complete sentence.
0/1000
Did music and/or art in the brewery enhance your experience?
*
Yes
No
Please explain.
*
Write a minimum of three complete sentences.
0/1000
How full was the brewery?
*
Empty
One quarter full
Half full
Three quarters full
Packed
Please give your best estimate.
How did the brewery's social media presence contribute to your visit?
*
Please write a minimum of two complete sentences.
0/1000
Was there a visible, easy to read menu on a wall clearly listing beer names, style, alcohol content, size options, and pricing?
*
Yes
No
Please explain.
Please write a minimum of one complete sentence.
0/1000
Were you greeted with a smile or "hello" upon approaching the bar?
*
Yes
No
Please explain.
Please write a minimum of one complete sentence.
How long after approaching the bar were you greeted?
*
0-1 minute
1-3 minutes
3-5 minutes
5-7 minutes
7+
Did the bartender introduce him or herself?
*
Yes
No
Did the bartender engage in conversation with you?
*
Yes
No
Were you offered a physical menu?
*
Yes
No
Did the bartender offer recommendations?
*
Yes
No
Please comment on what they suggested. If they didn't offer any recommendations, offer a suggestion to how they could have made this part of your experience better.
*
Please write a minimum of two complete sentences.
0/1000
Was the bartender able to answer all of your questions in a knowledgeable manner?
*
Yes
No
Did the bartender suggest starting with a flight? If flights are not offered, please order a pint.
*
Yes
No
Before serving your beer, did the bartender verify your ID if under 35?
*
Yes
No
N/A
How long did it take from the time of ordering your flight until it was received?
*
0-1 minute
1-3 minutes
3-5 minutes
5-7 minutes
7+
Was your beer served in clean glassware?
*
Yes
No
Please explain.
Please write a minimum of one complete sentence
0/1000
After ordering your flight, how long until the bartender checked on you?
*
0-1 minute
1-3 minutes
3-5 minutes
5-7 minutes
7+
Did the bartender suggest starting a tab?
*
Yes
No
Did the bartender suggest ordering a beer after completing your flight?
*
Yes
No
Did you purchase any food items?
*
Yes
No
Please provide feedback on the food items purchased.
Was the bar area and bathroom clean?
*
Yes
No
Please explain.
Please write a minimum of one complete sentence.
0/1000
Were you satisfied with the procedures put in place to prevent the spread of COVID-19 (cleaning, sanitizing, social distancing, food safety)?
*
Was there a visible merchandise area with clearly priced items?
*
Yes
No
Please explain.
Please write a minimum of one complete sentence.
0/1000
Was there a clearly visible listing of upcoming events?
*
Yes
No
During your visit, did the bartender mention to-go options?
*
Yes
No
Did you purchase any beer to go?
*
Yes
No
If this brewery's beer is distributed, are you more likely to purchase their offerings from a bar/restaurant/store because of this experience?
*
Yes
No
N/A
After asking to close your tab, how long until the bartender returned with your check?
*
0-1 minute
1-3 minutes
3-5 minutes
5-7 minutes
7+
Did you receive a sincere "thank you" upon leaving the brewery?
*
Yes
No
How would you rate the staff's level of engagement?
*
Low
Neutral
Moderate
High
Did the brewery staff enhance your experience?
*
Yes
No
Please explain. The more details, the better.
*
Please write a minimum of three complete sentences.
0/1000
What could the staff have done to make your experience even better? The brewery is looking to improve upon even the smallest details. Your feedback makes a difference.
*
Please write a minimum of three complete sentences.
0/1000
Had you visited this brewery before?
*
Yes
No
Would you recommend and return to this brewery based on this experience?
*
Yes
No
Please explain.
*
Please write a minimum of four complete sentences.
0/1000
How soon do you plan to return to this brewery?
*
1-7 days
2 weeks
1 month
1 month+
I do not plan to return
What would make this brewery your "go to" brewery?
*
Please write a minimum of two complete sentences.
0/1000
Please provide any additional information you believe would be helpful to the brewery. It is their goal to make their customer experience equally as enjoyable as the beer.
*
Please write a minimum of two complete sentences.
0/1000
Please provide any additional information you believe would be helpful to Secret Hopper.
This will not be shared with the brewery.
Calculation
Total Bill
What was the total amount of your check before tip?
*
What was the total amount tipped?
*
If you had a friend with you, are their purchases on a separate check?
*
Yes, separate check.
No, they are included on mine.
N/A
How many people are included on your check?
*
Ex. 2
We truly appreciate you being a Secret Hopper and hope you enjoyed the "work." As a company always looking to better ourselves, we would love to hear your feedback. What was your favorite part of your experience with Secret Hopper?
What would you like to see Secret Hopper improve upon?
If Secret Hopper were a beer, what would we be?
Would you recommend Secret Hopper to a friend?
Yes
No
Do you authorize Secret Hopper to use your first name and feedback in connection with publicizing and promoting Secret Hopper?
Yes
No
Tip Percentage
Please upload a picture/screenshot of your receipt.
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We would love to see any pictures you take during your visit. We do ask that any you share with us not include the brewery name, logo, or any distinguishing features.
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