SJCS - Ticket Incident Portal For IT Issues
This online form is MANDATORY for every SJCS employee.
Your Name
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First Name
Last Name
Your email address
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Date issue/problem happened
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Month
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Day
Year
Date Picker Icon
Please state your workstation/device type
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Laptop/Notebook
Desktop
Smart Phone
Tablet/Phablet
Company Telephone
Other
Please choose only (ONE) IT issue you are facing right now
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Computer Username/Password Error
Computer System Unresponsive
Computer Power On Failure
LAN Networking Disconnected
Shared Drive Disconnected
Wifi Disconnected
Network Printer/Scanner Malfunction
RenWeb Issue
Outlook Mail Account Issue
SmartBoard Error
AppleTV Error
Epson Projector Error
Telephone Malfunction
Other
Describe your issue
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Please attach technical error screenshot for further analysis
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Please select your urgency/priority level of your issue
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Very Low (5) - I am not impeded by the loss of this activity.
Low (4) - I would like something installed soon. Or I am slightly impeded by the loss of this activity.
Medium (3) - I can workaround or use an alternate activity on a short term basis.
High (2) - I can wait for 24 hours to be able to resume this task, but I have NO workaround or alternate activity that can be substituted.
Critical (1) - I am completely unable to perform my normal teaching/staff duties.
Office Use Only:
Ticket Status
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Opened
Assigned
In Process of Being worked
Not an issue / User error / Closed
Resolved / Completed / Closed
Referred to 5 Geeks / Cldsed
Other
Assigned Person
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Carol Parry
Patti Taylor
Kate Olinto
Carol Turner
5 Geeks (request sent to Lisa Joyce)
Other
Ticket Notes/Updates
Submit Your Request
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