Technical Implementation

1
Your Business* This field is required.Please select the category that best describes the type of business, and how customers interact with your organization
Merchant - check on a recent order, find the nearest store location
Merchant - check on a recent order, find the nearest store location
Insurance - make a claim, check on policy status
Utilities - service outages, start and stop service, usage history
Financials - check account balance and/or make a payment
Type of business
2
Project SponsorThis person is typically the executive that has authorized the project and has mangerial and budgetary responsibility
Project Sponser Name
Project Sponser Email
Project Sponser Phone number
3
Project Manager This person is the day-to-day contact for your organization. They will oversee and manage all aspects of the project and coordinate the various resources needed to complete the project.
Project Manager Name
Project Manager Email
Project Manager Phone number
4
Customer Service Subject Matter ExpertThis person has a good understanding of the current customer service environment. They will help facilitate the development of the user experience using voice and/or messaging
Name
Email
Phone
5
Telephony ExpertThe person most familiar with the current telephony environment and will coordinate the implementation with Verascape.
Name
Email
Phone
6
Data ExpertThe person that will be able to explain which pieces of data are required to self-serve. The will have knowledge of the backend systems that support the business, and know how to help get Verascape access to those systems
Name
Email
Phone
7
Do you expose data that let's your customers self serve?* This field is required.Do you allow data exchanges outside your firewall between 3rd parties such as Apple, or a web site to automate common self service tasks like checking on a recent order, or viewing recent purchases?
YESNO
8
How do you expose your data?* This field is required.Please help us determine how access to your data is exposed.
Please Select
Please Select
Existing REST or SOAP web services
Database connection with read access
3rd party software such as Salesforce, Zendesk
Other - please explain
Using a secure connection SSL, TLS or VPN connection to encrypt the transmission
Please Select
Please Select
Secure connection using SSL or TLS
VPN
Other
Which method will be use to establish a secure connection to the data?
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Other - please describeYou don't expose your secured data via web services, a database connection, or 3rd parties like Salesforce
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Please select any CUSTOMER data you expose* This field is required.your customers can self-serve to check their account status
YesNo
YesNo
YesNo
YesNo
YesNo
customer name
customer number
customer address
customer phone
customer email
customer name
YesNo
YesNo
YesNo
YesNo
YesNo
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Do you expose ORDER Data?* This field is required.Can your customers view their order information from a mobile app, existing web site?
YESNO
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Please select the order data available to customers* This field is required.your customers can self-serve to check their recent order status
YesNo
YesNo
YesNo
YesNo
YesNo
YesNo
YesNo
YesNo
YesNo
order number
order date
order status
ship date
ship carrier
tracking number
item number
item description
item quantity
order number
YesNo
YesNo
YesNo
YesNo
YesNo
YesNo
YesNo
YesNo
YesNo
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13
Do you expose PAYMENT or BILLING Data?* This field is required.Can your customers view their account balance or make a payment?
YESNO
14
Please select the billing data available to customers* This field is required.your customers can self-serve to check their recent order status
YesNo
YesNo
YesNo
YesNo
YesNo
current balance
previous payment
next payment date
payment amount
can you accept payments using a CC or ACH payment method?
current balance
YesNo
YesNo
YesNo
YesNo
YesNo
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15
Call RoutingFor calls eligible for self service, what point(s) in your call flow would be optimal for routing calls to Verascape
Cloud Routing Service
On-Premise Switch
Vendor Hosted PSTN
Other
16
Cloud Routing Serviceyour check this in your previous question on call routing. go back and unselect if this does not pertain to how calls get routed to Verascape
Carrier/3rd party provider
17
On-premise Switchyour check this in your previous question on call routing. go back and unselect if this does not pertain to how calls get routed to Verascape
Vendor
Equipment
Yes
Please Select
Yes
No
SIP Capable
18
Vendor Hosted PSTNyour check this in your previous question on call routing. go back and unselect if this does not pertain to how calls get routed to Verascape
Yes
Please Select
Yes
No
Do you own the phone number?
Please Select
Please Select
Yes - Verascape will provide
No - Client will RespOrg phone number
If yes, will it be a Verascape owned number?
19
OtherYou selected 'other' in the previous question about Telephony. Please explain, or click 'previous' to change your answer to the previous question
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Ok
Ok
20
ConnectivityWhich method will be used to route traffic between you and Verascape?
VoIP (Internet)
MPLS Network
PSTN
Other
21
VPN Tunnel?You selected a VoIP connection in the previous question. Will we be connecting via VPN?
YESNO
22
MPLS Network CarrierYou selected MPLS Network in the previous question. Which carrier are you using?
MPLS Carrier
23
PSTN CarrierYou selected PSTN in the previous question. Which carrier are you using?
PSTN Carrier
24
OtherYou selected 'Other' in the previous question to define your telco connectivity. Please explain.
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Ok
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Channels* This field is required.Verascape can create self-serve experiences on these platforms
Yes
No
Maybe
IVR
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SMS
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Facebook Messenger
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Automated Chat on your web site
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Amazon Alexa or Google Home
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Row 4, Column 1
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IVR
SMS
Facebook Messenger
Automated Chat on your web site
Amazon Alexa or Google Home
Yes
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No
Row 0, Column 1
Maybe
Row 0, Column 2
Yes
Row 1, Column 0
No
Row 1, Column 1
Maybe
Row 1, Column 2
Yes
Row 2, Column 0
No
Row 2, Column 1
Maybe
Row 2, Column 2
Yes
Row 3, Column 0
No
Row 3, Column 1
Maybe
Row 3, Column 2
Yes
Row 4, Column 0
No
Row 4, Column 1
Maybe
Row 4, Column 2
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