What is done during a “Wellness Visit”

During our annual on-site wellness visit, we’ll check your backups to make sure they’re working correctly. After all, your data is important. We’ll also check all the various reporting systems (logs) to see if there are any potential problems lingering that you may not have seen. We’ll do our “deep” scans for malware like viruses and trojans, and also run diagnostics and updates on all your enrolled devices. We’ll even blow dust out of your equipment and clean it with safe products.

Speaking of enrolled devices, we’re going to record the serial numbers and check the warranty of your devices when we can. You’ll get a reminder before a warranty expires. That means if you have a problem, you can get the company to fix it at no charge, and without us having to bill you for any service.

During either our on-site or remote/office wellness visit, we’ll help with password management. Passwords are a pain, but we’re here to help you with that.

Finally during that visit we’ll provide some education on the latest threats to your computer and how to prevent them. You don’t need to worry about keeping up with that stuff, we will do it for you!.

Free Help with Weird or Confusing Messages On Your Computer

Should you click that link? Is this a scam? As a member, you’ll get to send us questions or concerns through either our DoctorDave™ app, emails, text messages, facebook messages or even carrier pigeons for no extra charge. These questions are included as part of your monthly membership. If the question requires an onsite visit or remote/office appointment, we’ve already done some of the initial diagnosis for free, so you’ll save money on your service call! You’re already getting a 10% labor discount, so this is a bonus.

Finally, Something to Help Prevent Scammers from Taking Over Your Computer and Accounts

Uggh.  They’re the worst.  Instead of talking to a scammer on the phone, contact us at no charge  We’ll tell you if the call is legitimate.  As a member of Primary Care, we’ll be able to pull up your profile and tell you if what they’re saying is for valid or not.  Send us those emails you aren’t sure about too.

If for some reason you do get taken in by a scammer, we’ll help you resolve the problem and get back up and running for no extra charge.  We’ll help you check your computer for any malicious programs  the scammers put on there, assist with resetting passwords and help fill out a police report.  All of this is at no charge since you’re a member.

Free, On-Demand Virus Checks

Not sure if you have a virus? No problem. We can setup a free remote service call and scan your computer, or we can set a time for you to bring it to our office at no charge. If we find something and can’t remove it, we’ll have to setup a service call at our office or onsite at your discounted member rate.

 You’ll Never Have to Worry About Software Updates Again

We all hate those annoying messages asking us to do an update. Most of us put them off until there’s a problem, which ultimately costs more money along with the loss of time and productivity. It’s stressful and a hassle, so we’ll take care of it for you. During each wellness visit we’ll perform any necessary updates like software, security, drivers and BIOS. Don’t know what all that is? No need to worry, we’ve got you covered. It’s about staying secure and protecting against hackers.

Best of all, you can always request an update checkup between our wellness checkups. That’s at no charge! Just give us a call, and we’ll setup a remote appointment (or office appointment) and do the updates. If we need to go onsite, there may be a charge for a service call, however software updates rarely require an onsite visit. Now you’ll know if you should click the update button!

Membership Appreciation Clinics and Parties

We love our clients and want to show it. We’ll have get togethers around town that are “Members Only.” During these Member Appreciation Clinics, one of our techs will be available for drop-in service without an appointment. That’s the perfect time to get a little extra advice or help. You might have a question that was just hard to explain, or sometimes you might just have a general question. We’ve got you covered. If you didn’t get a chance to ask during an Member Appreciation Clinic, you can still call or email. That’s all included in the plan. So where’s the party? Well, we’ll have refreshments and door prizes, so it’s part party/ part clinic and all free!

 Free Setup and Installs 

When your printer or router dies, it’s a pain to install a new one yourself. Again, we’ve got you covered. As a member you’ll get a free install of printer, scanner or wireless router whenever you replace them.

If you have trouble installing printer cartridges, we’ll do that for you at no charge. That’s just another benefit of being a member.

Getting a new computer? We’ll transfer your data, files, and other “stuff” (pictures, music and other documents) to the new computer as part of your membership. That also includes installing software on the new computer. Additionally, we’ll link the new computer with all of the devices that were attached to the old computer-like in the first section?

Other Membership Only Discounts and Freebies

● 10% discount on all labor charges. This includes onsite, office visits and remote sessions outside of your twice a year Wellness Visit Checkups.

● Discount on Malwarebytes antivirus (our preferred product) as well as free installation

● Free installation of recommended backup software

● Free consulting on new hardware and software purchases

● Free monthly tips and tricks newsletter

● Free recycling of old computer equipment, including securely erasing or destroying data

● Yearly gift for being a member of our program.

An $80 setup fee is required to join the program which counts as a first wellness visit and first month in the program. This setup fee is discounted if enrollment is done during a service call. We also run specials on that setup fee so ask us for a coupon code.

DoctorDave™ Prepayment Discount

If you’d like to save money, but don’t want to join our Primary Care Wellness program, we’re also offering a retainer-style prepayment program. This includes two hours of labor if you need us onsite-you’ll just pay the trip charge. Think of like a flexible spending account for your computing needs.  The amount expires 24 months after purchase. Don't worry, we'll remind you.  You can use this for yearly checkups (recommended) or for other computing services.

This is great for clients who want the peace of mind of yearly checkups, but are confident enough to do backups and updates on their own.  If you're interested, let us know and we'll sign you up!