Confirmation Appraisal Form - Tearista (English)

Confirmation Appraisal Form - Tearista
Employee Full Name*
Employee Join Date*

DayMonthYear
Date
Appraisal Start Date*

DayMonthYear
Date
Appraisal End Date

DayMonthYear
Date
Rating Guideline:
Guide Notes:

1. Personal development and support must be offered to all employees

2. No appraiser shall commit to appraise in any kind of form

3. Appraisal done shall be genuine without personal interest/ favouritism

4. It is mandatory to include an example if a section is given a score of 3

Employee Appraisal

1. CUSTOMER SERVICE

1	2	3
Does not greet customers Does not thank customers Is not attentive to customers’ orders (Requires customers to repeat order)	Smiles and maintains eye contact with customers all the time Greets every customer cheerfully Repeats customers’ order to confirm before customer’s payment Thanks customers after making payment and after picking up their drinks all the time	Does all points in row 2; AND Guide customers in making product choices to meet expectations Upsell/cross-sell

Customer Service Rating:*

	1	2	3

1 is 1, 3 is 3

Please provide example if a rating of "3" is given:

2. WORK PERFORMANCE

1	2	3
Makes frequent mistakes (ie. Wrong orders, wrong ingredients/quantity, wrong entry into POS system)	Corrects past mistakes and does not repeat them (ie. Wrong orders, wrong ingredients/quantity, wrong entry into POS system)	Rarely makes mistakes and able to corrects other team members’ mistakes in a proper, non-confrontational manner

Work Performance Rating:*

	1	2	3

1 is 1, 3 is 3

Please provide example if a rating of "3" is given:

3. EXECUTION

1	2	3
Unable to keep up with the outlet pace during normal periods	Keeps up with outlet pace during normal and busy periods	Keeps up with outlet pace during normal and busy periods, and assists other team members to shorten customer waiting time

Execution Rating:*

	1	2	3

1 is 1, 3 is 3

Please provide example if a rating of "3" is given:

4. COMMUNICATION

1	2	3
Unable to communicate with supervisors and other team members	Able to communicate with supervisors and other team members	Effectively communicates with other team members, supervisors, ops executive as well as other relevant people such as HQ staffs, mall management, landlord, vendors, suppliers, delivery partners etc.

Communication Rating:*

	1	2	3

1 is 1, 3 is 3

Please provide example if a rating of "3" is given:

5. INDEPENENCE

1	2	3
Needs to be constantly supervised	Needs minimal supervision	Does not need supervision from others to perform required tasks

Independence Rating:*

	1	2	3

1 is 1, 3 is 3

Please provide example if a rating of "3" is given:

6. WORK ETHICS

1	2	3
Needs constant instructing in order to complete tasks Needs to be told what to do	Understands and knows what is required of the job Consistent in performing in the role	Strives to do more than what is expected Can be relied upon to take charge in the absence of others

Work Ethics Rating:*

	1	2	3

1 is 1, 3 is 3

Please provide example if a rating of "3" is given:

7. SENSE OF RESPONSIBILITY

1	2	3
Unable to perform one’s task as required Frequently pushes responsibility onto others Points and blames others	Performs at the level required Takes on responsibility when asked	Performs beyond what is expected Volunteers to take on additional responsibilities without being asked

Sense of Responsibility Rating:*

	1	2	3

1 is 1, 3 is 3

Please provide example if a rating of "3" is given:

8. TIMELINESS

1	2	3
Frequently late to work or leaves work early, does not complete required shift hours scheduled	Punctual and arrives on time Consistently completes required shift hours scheduled	Consistently arrives early before shift begins Willing to take on extra days or hours when requested

Timeliness Rating:*

	1	2	3

1 is 1, 3 is 3

Please provide example if a rating of "3" is given:

9. TEAMWORK

1	2	3
Unable to work or get along with others	Able to work with other team members	Able to work with other outlets’ team members when requested to support other outlets in the area

Teamwork Rating:*

	1	2	3

1 is 1, 3 is 3

Please provide example if a rating of "3" is given:

10. GROOMING

1	2	3
Does not comply with grooming standards Needs to be cautioned frequently on dressing requirements	Complies with grooming standards	Reminds other team members on grooming standards

Grooming Rating:*

	1	2	3

1 is 1, 3 is 3

Please provide example if a rating of "3" is given:

On-Boarding Program Completion
Completion of Employee Orientation Program*
Completion of Food Handler Course*
Completion of 20-day New Employee OJT Training Program*

Supervisor Recommendations
Total Appraisal Score (out of 30)*
Next Course of Action:*
Score of 25 to 30 (Fast-tracked training), Score of 20 to 25 (Confirmation), Score of 10 to 19 (Probation extension)
If probation extension is recommended, please indicate next date of confirmation appraisal

DayMonthYear
Date
Please include some comments on areas of improvements (if any):
Supervisor's Name*
Signature*

Clear

Should be Empty:

Confirmation Appraisal Form - Tearista

Employee Appraisal

On-Boarding Program Completion

Supervisor Recommendations