We are suspending our Claims Department and asking customers to work directly with the appopriate factory for fastest claim handling. Please rest assured that we are here to assist if you have difficulties and need representation.
You may contact customerservice@slaterlighting.com for instructions on how to place your claim direct with the factory or you can contact the factory direct using one of these emails:
TROY / CORBETT: SoniaR@TroyCSL.COM
HUDSON VALLEY / MITZI: Returns@HudsonValleyLighting.com
FANIMATION: Techsupport@Fanimation.com
QUOIZEL: CustomerCare@Quoizel.com
SONNEMAN: Customer.Care@Sonneman.com
Please remember to include the following items in your email to the factories for the quickest handling of your claim:
- Account Number
- Original PO#
- Item #
- Description of issue
- Desired resolution
- Photographs of damage (if applicable)