2020 Linfox-Wow Induction V2

- Click here to download the "Regional CSA teleconference induction process"
- Sec 0 - First Name*
- Sec 0 - Surname*
- Your E-mail*
- Contractor Company Email
  example@example.com
- Sec 0 - Employee address
  
  Street Address
  
  Street Address Line 2
  
  CityState / Province
  
  Postal / Zip CodeCountry
- Sec 0 - Your Contact Number*
- Sec 0 - Next kin contact name ( Emergency Contact name)
- Sec 0 - Next kin contact phone number (Emergency Contact number)
- Sec 0 - Licence Class*
- Sec 0 - Contractor Company Name*
- Sec 0 - Licence Number*
- Sec 0 - Licence Expire Date*
  
  DayMonthYear
- Sec 12 - State of the Induction:*
- Sec 0 - Licence - Front
  
  Upload a File
  
  Cancelof
- Sec 0 - Licence - Back
  
  Upload a File
  
  Cancelof
- I verify this licence is current, valid and not subject to cancellation or suspension.
- Sec 0 - SigText
- Date
  
  MonthDayYear
  Date
- Sec 0 - Signature*
- Company Expectations
  
  (Click on link above)
- Sec 1 - Induction - Testing for alcohol and drugs will be undertaken in which circumstances?*
  
  Where required by a customer or regulatory authority;Where there are reasonable ground based on observationsImmediately following a significant incident Including any MVI.Random testing of employees and contractorsAll of the above
- Sec 1 - Induction - Which of the below is correct as stated in the Vehicle and Travel Safety Policy?*
  
  Vehicles are not to be driven if a driver is disqualifiedSmoking is allowed in vehiclesYou can use hand held mobiles whilst driving
- Sec 1 - Induction - Where is smoking permitted?*
  
  In trucks and vehiclesIn designated smoking areas onlyAnywhere on site
- Sec 1 - Induction - If an object is too heavy to lift, what do you do?*
  
  Lift it anywayAsk for helpDo multiple trips to the customer carrying a reasonable weightAttempt to drag it to its destination
- Sec 1 - Induction - When should incidents and near misses be reported?*
  
  1 week later2 days laterAt end of shiftImmediately
- Sec 1 - Induction - When should you complete an inspection of your vehicle and equipment?*
  
  Once a weekEvery 2 daysAt end of shiftAt the start & End of every shift
- Sec 1 - Induction - When is it ok to drive up or park in a customer’s driveway to make a delivery?*
  
  When it is rainingWhen I feel like itIf it is a rural property and I have checked for any risksNever
- Sec 1 - Induction - After my last delivery I should:*
  
  Go homeReturn back to store,(Unless prior approval from LFX has been given)End trip, add kilometres and complete your Linfox time sheet with your days activities.Have dinner
- Sec 1 - Induction - After how many hours of work, are you required to take a 30min rest?*
  
  5 hours6 hoursIt’s never required
- I have read and understood the entire Company Expectations Presentations.
- Sec 1 - SigText
- Company Declaration
  
  I have received the Linfox / Woolworths Induction Manual and undertaken the customer expectations training module & agree to work and behave within the Linfox & Woolworths guidelines.
  
  By doing this I am ensuring of my contribution towards the on-going success and improvement of my workplace.
  
  I understand and am aware of the consequences if I fail to follow these rules which may mean instant dismissal.
  
  I am happy to be part of the Linfox team and will conduct myself with SAFETY and SERVICE as my utmost priority.
  
  Tobacco & Alcohol declaration
  
  I understand customers under 18 years of age cannot accept delivery of Liquor or Tobacco products. I will assess all customers ages by considering their height, weight, demeanour, confidence, facial hair, wrinkles etc. If you have any doubt that the customer looks younger than 25 you must ask for ID
  
  Remember- NO PROOF, DO NOT DELIVER LIQUOR OR TOBACCO PRODUCTS. RING CUSTOMER SERVICE FOR DIRECTIONS
- Sec 1 - Signature*
- Manual Handling
  
  (Click on Link above)
- Video: Safe Manual Handling Techniques- Above The Shoulder Lift
- Video: Safe Manual Handling Techniques- Handling a Box
- Video: Safe Manual Handling Techniques- 3 Points of Contact
- Sec 2 - Induction - If an object is too heavy to lift, what do you do?*
  
  Lift it anywayAsk for helpDo multiple trips to the customer carrying a reasonable weightAttempt to drag it to its destination
- Sec 2 - Induction - What should you do if you identify an item of equipment that appears to be unsafe?*
  
  Use it anywayTurn it off and report to a ManagerAttempt to fix it
- Sec 2 - Induction - Who is responsible for safety in the workplace?
  
  My subcontractorLinfoxMeAll of the Above
- How do you enter the rear of the pan
  
  Always ensure the step is down so you can use 3 points of contact or if there is hand rails providedJump In & out of the truckDon't climb into the truck
- Sec 2 - What does team lifting require?
  
  Coordination, Calm, CooperationCoordination, Communication, CooperationCoordination, Communication, Configuration
- Sec 2 - Induction - Version
  Read-only
- One or more questions of the section 2 may be wrong.
  
  If after you answer all section 2, this message does not disappear, please tell your supervisor.
- Sec 2 - Induction - Signature*
- Sec 2 - Induction - Supervisor Notes
- Sec 2 - Induction - Supervisor Signature
- SWP 002: Loading Vehicle At Store
  
  (Click Link Above)
- Sec 3 - SWP - 002 - Working in hot climatic conditions with sun exposure. What health conditions can you be exposed to? (Circle your answer)*
  
  Confined ConditionsHeat crampsWet conditionsRainy conditions
- Sec 3 - SWP - 002 - Employees should be encouraged to drink ____________ of water at frequent intervals to replace fluids lost in sweating.
  
  2 litres1 glass100-200ml600-800ml
- Sec 3 - SWP - 002 - When loading at Woolworths stores or approved off site location, check for any hazards. What is the process if you’re unsure of your surroundings?*
  
  Reverse anyway checking your mirrorsTurn off the vehicle engage your hand brake and GET OUT AND CHECK.Stop your vehicle and look out the window for hazards.Get out of the vehicle and check for hazards in good weather only.
- Sec 3 - SWP - 002 - When reaching for crate/totes that are a distance from the body you should use the bracing technique. What is the bracing technique?*
  
  Bracing is wearing elastic straps to hold your pants up.Bracing is pulling the totes using both hands.Bracing is placing your hand or thighs on a stable surface to improve stability.Bracing is keeping your knees and feet in the same direction as the lift.
- Sec 3 - SWP - 002 - A single green tote weight should not exceed ________ kg*
  
  10KG15KG20KG25KG
- Sec 3 - SWP - 002 - Store person moves the totes to the rear doors of the vehicle ensuring not to stack the totes/crates more than__________ high.
  
  3 high4 high5 high7 high
- Talking about window Time during the power point what would be the delivery window?
  
  7:13am11:18am10am-1pm
- I have read and understood the entire SWP 002- Loading Vehicles at Store:
- Sec 3 - Loading Vehicle at Store - Signature*
- SWP: Home Delivery Process
- How far should the CSA step back after knocking on the door
  
  Step as faraway as you canEnsure you return back to truckDon't step backStep 1.5 meters from the customers doors at delivery
- Sec 4 - SWP 003 -For any senior citizens or customers with disabilities who cannot lift the grocery bags, What do we do?
  
  Assist and deliver the grocery bags to the nearest table inside their premises..Just only deliver it to the front door.Take it back to the truck.Return to store.
- Sec 4 - For any senior citizens or customers with disabilities who advise that they are in selfisolation at the time of delivery, What do we do?*
  
  Deliver inside and shake Customers hand.Deliver into kitchenplease skip step 3 and politely advise that you are unable to enter the premises.Return to store
- Sec 4 - SWP - If the customer has alcohol or other security items in their order and looks 25 or under, What do we do?
  
  CSA must ask the customer to provide their ID at arms lengthReturn products back to storeJust deliver it anywayTouch the ID & deliver the products
- Sec 4 - SWP - 003 - Are you permitted to drive your vehicle into a customer’s non rural drive way?*
  
  YesNo
- I have received and read a copy of this Safe Work Procedure and understand what is required to safely comply with this Procedure.
- Sec 4 - SigText
- Sect 4 - Signature*
- Customer Service
  
  (Click on Link)
- Sec 5 - SigText
- Sec 5 - Your name:*
- Sec 5 - Signature*
- Following have been received, completed and/or viewed:*
  
  Federal Police CheckRegulatory Authority License Print OutDrivers License CopyAppropriate PPEVisa's (if Applicable)Original (RSA) Responsible Service of AlcoholContractors Vehicle in CAB ChecklistContractors Interview ChecklistContractors Road Assessment
- Licence: Must have a minimum of 30 days left until its expires.
  RSA: Course code: SITHFAB009A. The course must have been completed within the last 3 years
- Customer Induction:
  
  Customer ExpectationsManual HandlingSafe Working ProceduresCustomer ServiceDefensive DriveYellow BookRegulatory Requirement CertificateDefencive Driving Assessment
- I have completed section 10 (checklist).
- Sec 11 - SigText
- Sec 6 - Your name:*
- Sec 6 - Signature*
- Sec 11 - Supervisor Notes
- Sec 11 - Supervisor Signature
- ID25 Declaration
  
  (Click Link Above)
- I understand customers under 18 years of age cannot accept delivery of Liquor or Tobacco products. I will assess all customers ages by considering their height, weight, demeanour, confidence, facial hair, wrinkles etc. If you have any doubt that the customer looks younger than 25 you must ask for ID.
  
  The three types of acceptable ID are:
  - Driver’s License (all states)
  - Australian or Overseas Passport (all states) Proof of Age Card (All states except NSW) NSW Photo Card (NSW Only)
  - Key pass Card (Vic and SA only)
  Ensure that when presented with ID you;
  - Examine it in a well-lit area removed from holder.
  - Photo matches customer, feel around photo to ensure no tampering, look for bumps, wrinkles and bubble.
  - Check the date of birth, Calculate customers is 18 years of age (documents are issued to persons under 18).
  - Check security features such as holograms are present.
  Remember- NO PROOF, DO NOT DELIVER LIQUOR OR TOBACCO PRODUCTS. RING CUSTOMER SERVICE FOR DIRECTIONS
- Induction Manual
  
  (press Link above)
  
  I have received the Linfox / Woolworths Induction Manual and undertaken the customer expectation training module & agree to work and behave within the Linfox & Woolworths guidelines.
  
  By doing this I am ensuring of my contribution towards the on-going success and improvement of my workplace.
  
  I understand and am aware of the consequences if I fail to follow these rules which may mean instant dismissal.
  
  I am happy to be part of the Linfox team and will conduct myself with SAFETY and SERVICE as my utmost priority.
- Sec 12 - State of the Induction:*
- I have understood the contractor and employee manual declaration.
- Sec 12 - SigText
- Sec 8 - Your name:*
- Sec 8 - Signature*
- Should be Empty: