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    • Employee Details 

    • Click here to download the "Regional CSA teleconference induction process"

    • Sec 0 - Licence Expire Date*
       - -
    • Upload a File
      Cancelof
    • Upload a File
      Cancelof

    • I verify this licence is current, valid and not subject to cancellation or suspension.

    • Date
       - -
    • Section 1 - Company Expectations  

    • Company Expectations

       

      (Click on link above)

    • Sec 1 - Induction - Testing for alcohol and drugs will be undertaken in which circumstances?*
    • Sec 1 - Induction - Which of the below is correct as stated in the Vehicle and Travel Safety Policy?*
    • Sec 1 - Induction - Where is smoking permitted?*
    • Sec 1 - Induction - If an object is too heavy to lift, what do you do?*
    • Sec 1 - Induction - When should incidents and near misses be reported?*
    • Sec 1 - Induction - When should you complete an inspection of your vehicle and equipment?*
    • Sec 1 - Induction - When is it ok to drive up or park in a customer’s driveway to make a delivery?*
    • Sec 1 - Induction - After my last delivery I should:*
    • Sec 1 - Induction - After how many hours of work, are you required to take a 30min rest?*

    • I have read and understood the entire Company Expectations Presentations.

    • Company Declaration

      I have received the Linfox / Woolworths Induction Manual and undertaken the customer expectations training module & agree to work and behave within the Linfox & Woolworths guidelines.

      By doing this I am ensuring of my contribution towards the on-going success and improvement of my workplace.

      I understand and am aware of the consequences if I fail to follow these rules which may mean instant dismissal.

      I am happy to be part of the Linfox team and will conduct myself with SAFETY and SERVICE as my utmost priority.

       

      Tobacco & Alcohol declaration 

      I understand customers under 18 years of age cannot accept delivery of Liquor or Tobacco products. I will assess all customers ages by considering their height, weight, demeanour, confidence, facial hair, wrinkles etc. If you have any doubt that the customer looks younger than 25 you must ask for ID

      Remember- NO PROOF, DO NOT DELIVER LIQUOR OR TOBACCO PRODUCTS. RING CUSTOMER SERVICE FOR DIRECTIONS

    • Section 2 - Manual Handling 

    •  Manual Handling

      (Click on Link above)

       

       

    • Video: Safe Manual Handling Techniques- Above The Shoulder Lift

    • Video: Safe Manual Handling Techniques- Handling a Box

    • Video: Safe Manual Handling Techniques- 3 Points of Contact

    • Sec 2 - Induction - If an object is too heavy to lift, what do you do?*
    • Sec 2 - Induction - What should you do if you identify an item of equipment that appears to be unsafe?*
    • Sec 2 - Induction - Who is responsible for safety in the workplace?
    • How do you enter the rear of the pan
    • Sec 2 - What does team lifting require?

    • One or more questions of the section 2 may be wrong.

      If after you answer all section 2, this message does not disappear, please tell your supervisor.

    • Section 2 SWP 002- Loading Vehicles at Store  

    • SWP 002: Loading Vehicle At Store

       (Click Link Above)

       

    • Sec 3 - SWP - 002 - Working in hot climatic conditions with sun exposure. What health conditions can you be exposed to? (Circle your answer)*
    • Sec 3 - SWP - 002 - Employees should be encouraged to drink ____________ of water at frequent intervals to replace fluids lost in sweating.
    • Sec 3 - SWP - 002 - When loading at Woolworths stores or approved off site location, check for any hazards. What is the process if you’re unsure of your surroundings?*
    • Sec 3 - SWP - 002 - When reaching for crate/totes that are a distance from the body you should use the bracing technique. What is the bracing technique?*
    • Sec 3 - SWP - 002 - A single green tote weight should not exceed ________ kg*
    • Sec 3 - SWP - 002 - Store person moves the totes to the rear doors of the vehicle ensuring not to stack the totes/crates more than__________ high.
    • Talking about window Time during the power point what would be the delivery window?

    • I have read and understood the entire SWP 002- Loading Vehicles at Store:

    • Section 3 SWP 003 - Home Delivery Process 

    • SWP: Home Delivery Process

       

       

    • How far should the CSA step back after knocking on the door
    • Sec 4 - SWP 003 -For any senior citizens or customers with disabilities who cannot lift the grocery bags, What do we do?
    • Sec 4 - For any senior citizens or customers with disabilities who advise that they are in selfisolation at the time of delivery, What do we do?*
    • Sec 4 - SWP - If the customer has alcohol or other security items in their order and looks 25 or under, What do we do?
    • Sec 4 - SWP - 003 - Are you permitted to drive your vehicle into a customer’s non rural drive way?*

    • I have received and read a copy of this Safe Work Procedure and understand what is required to safely comply with this Procedure.

    •  
    • Section 5 - Customer Service 

    • Customer Service

      (Click on Link)

    • Section 6 - Check List 
    • Following have been received, completed and/or viewed:*

    • Licence: Must have a minimum of 30 days left until its expires.
      RSA: Course code: SITHFAB009A. The course must have been completed within the last 3 years

    • Customer Induction:

    • I have completed section 10 (checklist).

    • Section 7 - Tobacco and Alcohol Declaration  

    • ID25 Declaration

      (Click Link Above)

    • I understand customers under 18 years of age cannot accept delivery of Liquor or Tobacco products. I will assess all customers ages by considering their height, weight, demeanour, confidence, facial hair, wrinkles etc. If you have any doubt that the customer looks younger than 25 you must ask for ID.

      The three types of acceptable ID are:

      • Driver’s License (all states)
      • Australian or Overseas Passport (all states) Proof of Age Card (All states except NSW) NSW Photo Card (NSW Only)
      • Key pass Card (Vic and SA only)


      Ensure that when presented with ID you;

      • Examine it in a well-lit area removed from holder.
      • Photo matches customer, feel around photo to ensure no tampering, look for bumps, wrinkles and bubble.
      • Check the date of birth, Calculate customers is 18 years of age (documents are issued to persons under 18).
      • Check security features such as holograms are present.

      Remember- NO PROOF, DO NOT DELIVER LIQUOR OR TOBACCO PRODUCTS. RING CUSTOMER SERVICE FOR DIRECTIONS

    • Section 8 - Declaration 

    •  

      Induction Manual

      (press Link above)

      I have received the Linfox / Woolworths Induction Manual and undertaken the customer expectation training module & agree to work and behave within the Linfox & Woolworths guidelines.

      By doing this I am ensuring of my contribution towards the on-going success and improvement of my workplace.

      I understand and am aware of the consequences if I fail to follow these rules which may mean instant dismissal.

      I am happy to be part of the Linfox team and will conduct myself with SAFETY and SERVICE as my utmost priority.

    • I have understood the contractor and employee manual declaration.

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