• Client Cancel Report

    Complete report as soon as a request comes in. Do not cancel the service in service autopilot or maid central. An Email will be sent to support to finish the process with the scheduler.

  • If you receive a cancel request via email, text or voicemail.  Please call client to go over and confirm the cancellation:

    1) Ask what happened. What we can do to make it better? Offer some solutions, changing teams, etct. Hello Ms. Smith, I got your cancel request. Was that for this next service or did you want to completely cancel?

    Sorry to hear that, can I ask why you are cancelling?

    Was there anything we did or could have done better?

    Ok will I will get this taken care of for you.  Be on the look at for an email from the owner. She likes to followup with a quick survey about the service.

  • Client Start Date
     - -
  • Date of Last Clean
     - -



  • Did the have quality check

  • Research the client.  Put notes on on what you see. For example. Client had 7 cleans but only gave feedback last Nov. or Client gave 5 stars for all cleans, but last two were 4 star.

  • Cancel request was*
  • Did you call the client?*
  • Did you speak to the client?*
  • Client*
  • Service*
  • If Pest, Blackhawk client or Naturalcare*
  • Reason*

  • Date*
     - -
  • Should be Empty: