Repair Not Replace Before Repair Docket
Customers Name
*
First Name
Last Name
Email
*
example@example.com
Date
*
-
Month
-
Day
Year
Date
Check the model of the device, what is this device and does it match the booking? (Please check)
Customer Signature - I agree
*
Customer Signature - WARRANTY - I agree and understand about Repair Not Replace Warranty. All physical damage, cracks, scratches, pressure, impact, water damage is excluded from our warranty.
*
REPAIR NOT REPLACE TEST FORM - BEFORE REPAIR
Please check the van CCTV is on, the light on the camera should be on. Body worn cam should be on and left on. (Please ring if any problems with CCTV)
*
Checked it is on
Time
1
2
3
4
5
6
7
8
9
10
11
12
:
Hour
00
10
20
30
40
50
Minutes
AM
PM
AM/PM Option
I have been provided with the passcode so I can test the phone / device - If not do not do the repair, call out fee applies
*
Yes - Carry on
No - ask for passcode or charge call out fee and do not do the repair
IMEI / Serial Number (Must be filled in on After Repair Test) *#06#
Confirm Device (Make & Model number) - Apple model numbers start with "A", Samsung model numbers start with "SM-".THIS ENSURES WE HAVE BROUGHT THE RIGHT PART- CHECK
*
Please enter the model number; if the device model does not match the one booked please stop the repair and contact the Office immediately.
Mobile Phones Only - UV-C Sterilization taken place?
*
Yes
No
Cannot test
NA
Photos taken prior / after repair - Front, sides and back
*
Yes
No - please take
NA
Take Photo - Front Screen (From above, straight on, not at an angle or blurred, clear photo needed)
*
Take Photo - Left Edge
*
Take Photo - Right Edge
*
Take Photo - Top Edge
*
Take Photo - Bottom Edge
*
Take Photo - Rear / Back (From straight above, not at an angle, clear photo needed)
*
Take Photo - After Repair - Showing tapes / sticker on it. (If before repair take a photo of anything).
Take Photo - After Repair - Showing screen on
After Repair - Photo taken of the screen switched on to show the screen
*
Completed
NA
After Repair - Photo taken before any tape is put on of the back of the phone.
*
Completed
NA
Date
*
-
Month
-
Day
Year
Date
Time
*
1
2
3
4
5
6
7
8
9
10
11
12
:
Hour
00
10
20
30
40
50
Minutes
AM
PM
AM/PM Option
Is this a test before a repair or after?
*
Before
After
Diagnostic Paid Service
Switches on?
*
Working
Not Working
Cannot Test
I have completed the following tests (Please note we do offer a paid diagnostic service if you are not sure what is wrong with your device. )
Switches On
Screen working
Power button (not with charger in)
Volume Buttons and Mute
Front Camera
Rear Camera
Loudspeaker
Ear Speaker - Dial 111
Microphone (Voice Memos)
Light Sensor
Connects to Network
Charging
Wireless charging
Home Button
Wi-Fi
Bluetooth - connect to speaker
Assistive touch test, turn on and run around the screen including the edges (turned off at end)
Touch ID - in a few rare cases removing the screen can cause damage to this
Face ID Test - in a few rare cases removing the screen can cause damage to this
Cannot test as the screen or device is dead
After Repair - (Check no ghost typing) Send a text to: 07549 405028 with the words - I am testing the touch
*
Completed
NA - Before Repair
No Sim Card - Use work sim card
Screen working?
*
Working
Not Working
Cannot Test
Volume Buttons and mute?
*
working
not working
cannot test
Motherboard Test? - If a phone or IPad has motherboard damage movement by taking off the screen could cause it to show.
*
cannot test
Front camera?
*
working
not working
cannot test
Rear camera?
*
working
not working
cannot test
Loudspeaker?
*
working
not working
Cannot Test
Ear speaker?
*
working
not working
cannot test
Microphone? Use voice memos
*
working
not working
cannot test
Charging?
working
not working
cannot test
Home Button / Face ID ? (Touch ID is not tested and cannot be repaired on iphones, opening a screen can damage the home button, if this happens the touch id will no longer work.)
*
Working
Not Working
cannot test
NA
Connects to wi fi ?
*
working
not working
cannot test
Touchscreen Test - Open up text message and turn on side and type each letter and number.
*
working
not working
cannot test
NA
Touchscreen Test 2 - Assistive Touch. Turn on Assistive touch and scroll around the whole screen including the edges and middle.
*
working
not working
cannot test
NA
Connects to Bluetooth ?
*
Working
Not Working
Cannot test
Connects to network - use our sim card if no sim card ?
*
working
not working
cannot test
Light sensor ?
*
working
not working
cannot test
Vibration?
*
working
not working
cannot test
Headphone Jack?
*
working
not working
not existing
cannot test
Wireless Charging
*
Yes
No
Cannot test
Touch ID / Face ID (we are unable to test this and do not warrant it)
*
Cannot test
Notes - Please write anything that may affect the the warranty (we only cover the parts we have fitted). Anything else you have noticed, any recommendations for other work.
Have you turn off Assistive Touch on customers device?
*
Yes
No
Cannot test
NA
After Repair - Mobile Phones Only - UV-C Sterilization taken place?
*
Yes
No
Cannot test
NA
iPhone Battery Percentage - Where we can see the health of your battery this is below, 90% or lower you should consider changing your battery. (NA if not iPhone)
*
After Repair - SAMSUNG / IPADS ONLY - Please confirm with the customer that you have told them not to touch the phone for 8 hours to allow the glue to dry
*
I will
NA
Samsung / HUAWEI / iPads
*
I have taped the screen to help glue to stick
NA
After Repair - Please take a photo showing the phone / ipad has service
*
Completed, photo taken
NA
No sim card in the device
After Repair - Ipads - Please take a photo showing the ipad taped up and warning sticker on it telling the customer not to touch the phone for 8 hours. Please tell the customer as well at the door.
*
Photo taken of tapes and warnng sticker and I will tell customer at door
Not ipad
NA
Technician
*
Wojciech
Fadi
Office use - What number part was applied and sticker applied? If multiple parts please write all parts.
*
Did the customer ask for the iphone splashproof seal to be refitted?
*
Not Applicable
Yes it was booked and I will do it
No it wasn't booked or not iphone
After Repair - Please confirm you will ask the customer at the door to check their device and use the touch.
*
I will
Not applicable - Before Repair
Office Use - Water indicator and warranty sticker attached?
*
Yes
No
NA
Office use - After Repair -Water Indicator Sticker / Warranty Sticker attached?
Yes - One red water indicator and one gold sticker. THIS MUST BE DONE
I have removed the Work Anytime Sim From Customers Device
*
Photo taken showing you have disconnected the battery before you do the repair
*
Signature - I have tested all of the above in front of CCTV.
*
Office Use - After Repair Time Lapse Turned Off
*
Yes
NA
Glue Used - Photo taken of the bag sealed and leaflet on the bag
Yes
NA
No - please do this
Take Photo - Battery fitted. Photo showing battery sticker on phone / tablet. (No battery fitted take another photo of screen)
*
Submit
Chip IC Test - Any signs that the chips could be faulty on the motherboard? (Please note chip faults can cause touchscreen problems and charging issues).
Yes
No
May be some
Cannot test
Should be Empty: