Warranty Service Request

Middleby Ice Solutions (Follett,Icetro & Kloppenberg) Warranty Service Request

Please fill out the form below.
******Icetro Warranty Service Disclaimer******

All Icetro warranty claims must be dispatched through Middleby Ice Solutions (MIS) to an authorized Follett/MIS service provider.

If warranty work is performed by a non-authorized service provider, Middleby Ice Solutions will not reimburse labor or travel charges. In these situations, MIS may provide parts warranty coverage only, subject to the applicable warranty terms and approval.

For warranty service, please submit this request and allow the MIS team to review and dispatch an authorized provider before any work is performed.

Fields marked with an asterisk (*) are required to submit the form.

An email will be sent to Middleby Ice Solutions technical support (techsupport@middlebyice.com) upon form submission for review.
Service Date Request

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDateHourMinutesAM/PM Option
Equipment Serial Number (Required)
If more than one unit requires service a separate warranty service request form will need to be filled out for each additional unit.
Unable to locate your serial number? Click the link below:

Where do I find my serial number?

Want to check warranty status? Click the link below:

Warranty Lookup

Want to review our product warranty policies? Click the link below:

Warranty Policies

These links will open a new tab.
Additional Equipment Serial Numbers (Optional)
If additional units are in need of warranty service, please provide those serial numbers.
Additional Equipment Serial Numbers, Continued (Optional)
If additional units are in need of warranty service, please provide those serial numbers.
Product Model Configuration
Note: This should be a combination of letters and numbers.
Equipment Owner Business Name
Contact Name - Used for scheduling service

First NameLast Name
Contact Phone Number - Used for scheduling service

Area CodePhone Number
Secondary Contact Name

First NameLast Name
Secondary Contact Phone Number

Area CodePhone Number
Contact E-mail Address
Secondary Contact Email
example@example.com
Service Address - Where is the equipment located?

Street Address

Street Address Line 2

CityState

Zip CodeCountry
Enter any additional information that will help locate the unit on site. If special access, security clearance, badges, escorts, or credentials are required, please provide full details.
Examples: First floor, break room, kitchen, drive-thru, etc.
Are you a Service Agency reaching out on behalf of the customer?
If Yes, Please provide Company name and shipping address if parts are being requested.
Please note: Follett does not cover labor charges incurred by non authorized service providers. For full warranty coverage, an authorized service provider must be used.
Description of symptom(s) and/or issue(s) the equipment is experiencing
Please be as detailed as possible. If applicable, list any status LEDs lit and if they are flashing or solid.
Is the unit in question a Refrigerator or a Freezer?
If Refrigerator/Freezer, please provide display and set point temperatures:
Display Temperature (Specify F° or C°).
Set Point Temperature (Specify F° or C°).
Please upload photo(s) and/or video(s) of the issue(s) the equipment is experiencing

Browse Files
file types: pdf, doc, docx, zip, wmv, mpg, mp4, mkv, webm, flv, avi, mov, 3gp, jpg, jpeg, png, gif Cancelof
Upload a photo and/or video of the equipment serial tag

Browse Files
file types: pdf, doc, docx, zip, wmv, mpg, mp4, mkv, webm, flv, avi, mov, 3gp, jpg, jpeg, png, gif Cancelof
Please enter the date equipment was installed

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Please enter the date of the last preventative maintenance performed on the equipment (applies only to ice makers/ Ice & water dispensers)

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Should be Empty:

Middleby Ice Solutions (Follett,Icetro & Kloppenberg) Warranty Service Request