Grievance, Feedback and Outcome Appeals Form

  • Grievance, Feedback and Outcome Appeals Form

    FORM-023

  • Thank you for making contact; your satisfaction is important to us!

    In accordance with our related policies, KTS will ensure all grievances, feedback and outcome appeals are recorded, acknowledged and dealt with fairly, efficiently & effectively.

    Details are outlined in our student & employer handbook and can be found by visiting www.kts.edu.au 

    When completing this form, your accuracy, specific detail and facts will assist us in the investigation and solution process.

    Again, thank you for taking the time to connect with us.

  • Contact type*
  • Have you undertaken one or both of the following steps prior to proceeding with a formal grievance as per the grievance policy?*

  • If you have not yet undertaken one of the above-listed steps please do so prior to lodging a formal outcome appeal form in order to allow our staff the opportunity to address your concerns.

    If the above informal actions have been undertaken and you are not satisfied with the outcome please continue with the completion of this form. 

  • Have you undertaken one of the following steps prior to proceeding with a formal outcome appeal as per the appeals policy?*
  • Did the above action occur within 14 days of the outcome being awarded?*

  • If you have not yet undertaken one of the above-listed steps please do so prior to lodging a formal grievance/outcome appeal form in order to allow our staff the opportunity to address your concerns. 

    If the above informal actions have been undertaken and you are not satisfied with the outcome please continue with the completion of this form. 

  • Personal Details

  • Format: 0000 000 000.

  • Preferred address for written correspondence*

  • Address

  • Are you*

  • Course Details (where applicable)

  • Start date
     / /
  • Completion date
     / /

  • Details

  • Please complete the following details to lodge your feedback. All details must be completed in order to be reviewed; you may also be asked to provide further details where required. 

  • Details of your breach concern*

  • Browse Files
    Cancelof
  • Version 19.4.0 / 05 February 2019 | Uncontrolled when printed
    All Rights Reserved © KARBEN Training Solutions
     
    KARBEN Training Solutions | Registered Training Organisation (RTO) | National RTO ID 91167
    Email: info@kts.edu.au | Website: www.kts.edu.au | Phone: 02 4353 7188 | Postal Address: Po Box 3380 Tuggerah NSW 2259
     

  • Declaration

  • Date and Time of signing*
     / /
     :
  • Status*

  • OFFICE USE ONLY

  • Date complaint received
     / /
  • Date of resolution
     / /
  • Date client notified of outcome
     / /
  • Version 19.4.0 / 05 February 2019 | Uncontrolled when printed
    All Rights Reserved © KARBEN Training Solutions
     
    KARBEN Training Solutions | Registered Training Organisation (RTO) | National RTO ID 91167
    Email: info@kts.edu.au | Website: www.kts.edu.au | Phone: 02 4353 7188 | Postal Address: Po Box 3380 Tuggerah NSW 2259
     
  • Should be Empty: