Here is a list of our business policies. Please take a moment and read through them. Should we agree to move forward in booking a date for you to recieve yur extensions, you will be acknowledging that you have read and agree to the terms listed.
CANCELLATION / NO-SHOW/ RESCHEDULING/ LATE/ RETURN POLICY
In order to reserve time with a stylist at GURU Salon, a NON-REFUNDABLE RETAINER will be obtained. Once the funds are collected, and you choose to cancel your reservation, you will forfeit your retainer as a CANCELLATION FEE.
For Reservations WITH a NON -REFUNDABLE RETAINER:
In the event of a RESCHEDULED reservation, a one-time charge of $250 (per rescheduling) will be charged to the card on file. The NON-REFUNDABLE RETAINER will carry forward with the rescheduled reservation.
FUTURE/REOCCURRING reservations reserved without a NON-REFUNDABLE RETAINER:
We understand that special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep your appointment, we request at least 3 days (72 hours). To cancel or reschedule a REOCCURRING reservation WITHOUT being charged a fee, you must cancel 3 DAYS PRIOR to your reservation.
ALL CANCELLTAIONS MUST BE SUBMITTED BY PHONE THROUGH SALON CONCIERGE NUMBER (951) 331-9271. Cancellations through email or social media WILL NOT be valid.
Client's who do not honour their appointments may be charged a cancellation fee via card on file as follows :
72+ hours notice : Service's can be cancelled without a charge
Failure to show : Scheduled service will be charged in full
Cancellation under 72 hour's Notice: Client is subject to be charge 50% of scheduled service
Arrivals more than 15 minutes late may be refused, in order to not compromise the quality of the service. Should the service need to be completely rescheduled and/or If the appointment is modified, the full charge of what was booked will be charged to the card on file .
Covid-19 cancellations are subject to cancellation fee.
All payments must be made at the end of the appointment. If for some reason you are unable to pay they will be a charge of 5% compounding interest for every day that you are late.