MBNA Complaint Resolution Form

Complaint Resolution Form
COMPLAINT FORM: Members of MBNA must adhere to the MBNA Code of Good Practice. Members and nonmembers may file a complaint against members they believe are not meeting this standard via this complaint form. Incidents reported should be within three years of the date of the complaint.

COMPLAINT PROCESS:

Filing of Complaint:
- Complete and submit the official MBNA Complaint Form within three years of the incident.
- The Grievance Committee Chair reviews the complaint to determine if it is a matter for the Grievance Committee or better suited for legal/regulatory authorities.
Complaint Review Process:
- If it qualifies as an ethical issue, the complaint and response forms are exchanged between the Complainant and Respondent, who have 30 days to respond. (Complaints may not be submitted anonymously.)
- If a Grievance Hearing is warranted, the Grievance Committee is convened, and all related documentation is reviewed.
Grievance Hearing:
- The hearing is held within 30 days by online meeting, with confidentiality agreements signed.
- Both parties may submit additional evidence at their own cost.
Decision:
- The Grievance Committee votes on whether a violation occurred. If a violation is confirmed, a recommendation is made to the Board of Directors for possible reprimand, suspension, or revocation of membership.
Final Actions and Communication:
- The Board finalizes the decision, and disciplinary actions are recorded.
- Decisions, particularly suspensions or revocations, are communicated via MBNA publications, with revocation publicly noted.
COMPLAINT ISSUED BY:
Firm Name
Representative Name*
First and Last Name
Phone Number*

Area CodePhone Number
Email*
example@example.com
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

REGARDING MBNA MEMBER:
Firm Name*
Representative Name*
First and Last Name
Phone Number

Area CodePhone Number
Email
example@example.com
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Describe the problem(s) you have had with the MBNA member. Attach any documents you feel are pertinent to your situation.*
Browse Files

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This form and any accompanying documentation may be shared with the company noted in this complaint and with members of the Grievance Committee and Board of Trustees of Monument Builders of North America ("MBNA"). MBNA makes no promise or guarantee that a complaint will be resolved to the satisfaction of the member. Please affirm the following by checking the circle next to the text:*

I agree to hold MBNA and its officers, directors, committee members, consultants and staff harmless with respect to any actions they may take relating to this complaint.I further state that I have not filed a complaint regarding this dispute with any federal, state, or local governmental agency nor with any court of law.I understand that I can pursue other options at any time but first I wish to participate in this effort of arbitration.
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