VA Customer Service Superstar Application Form

VA Customer Service Superstar
Thank you for your interest in our virtual assistant position.

Simply Maid is an Australian based, tech-enabled home cleaning company. We operate in all major cities around Australia. We're rapidly growing and looking to bring onboard a Virtual Assistant to help with our operations and growth.

This is a fully remote position.

We’re looking for someone with a strong background in customer service, is highly comfortable speaking on the phone, is a fast learner, and can commit to working with a company long-term. You are expected to have a strong desire to be constantly learning and improving.

The right person will be
- Someone who can strongly handle objections and complaints.
- You must be a switched-on individual who can confidently deal with frustrated clients.
- The ability to take control of a conversation and find solutions for the client.
- A high level of written & spoken English is a MUST. (We're looking for a native English speaker)

Working hours are:

During trial period:
(40 hours/week) 9am-5pm, Monday to Friday | AEST Time

After trial period:
(48 hours/week) 9am-5pm, Monday to Saturday | AEST Time

Requirements:
- Comfortable answering and speaking on phone
- Must use Hubstaff software to track hours worked
- Must have a quality noise-cancelling headset
- Excellent English speaking and writing
- Reliable PC, having a backup PC is preferred also
- Fast Internet

Responsibilities:
- Sales: Dealing with potential customers over the phone, email and live chat. Working towards converting them into bookings. Calling warm leads and closing the booking over phone.

- Customer Service: Responding to customer inquiries and issues promptly and professionally. Using H.E.A.R.D. method via phone, live chat and email.

- Operations: Managing our daily schedule, including coordination of cleaning staff in the field. Responding to quote requests

- Business Development: Finding opportunities to bring additional customers to the business. Creating a business development strategy and putting it into action.

You will work closely with the team, have opportunities to learn new things, grow your skills, and be compensated well for your performance.
Applicant Details
Full Name*

First NameMiddle NameLast Name
Email Address*
Which city are you based in?*
What AEST Hours are you available to work?*
Are there any days or times you are NOT available to work?*
What are your other commitments? Do you work part-time or full-time for any other companies?*
What is your experience as a virtual assistant or in customer service?*
How long were you at your previous job for? Why did you leave?*
What is your internet speed and provider?*
What are the specs of your computer?*
Do you have any kids? If yes, how old are they and who will take care of them during your shift?*
YesNo
Yes, a quite room.Yes, a home office.NoOther
YesNo
YesNo

Rate your English speaking ability*

	1	2	3	4	5

1 is Basic, 5 is Fluent

How comfortable are you on the phone?*

	1	2	3	4	5

1 is Not comfortable, 5 is Very Comfortable

How confident are you in taking control of a conversation?

	1	2	3	4	5

1 is Not at all, 5 is Strong verbal influcence

Rate your ability to take initiative on your own

	1	2	3	4	5

1 is Worst, 5 is Best

How much are you looking to earn?

Rate your experience in the following areas:

Rows	1 (No experience	2 (Someexperience)	3 (Very Experienced)
Customer Service
SEO/Linkbuilding
Blogging
Social Media

Upload Resume*

Upload a File

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Please upload a headshot photo of yourself holding a piece of paper with "Simply Maid" written on it

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Please upload a photo of your home workspace with a piece of paper with "Simply Maid" written on it

Browse Files

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Customer Service Scenario 1
We need to reschedule a customer's morning cleaning appointment at 8am to be in the afternoon instead at 1pm. This is the second time we've asked them to reschedule.
What would you say to the customer?*
Customer Service Scenario 2
A customer sent us the following email:

"Hi,

The cleaning team showed up over an hour early without notice and woke up my sleeping 6 month old. After they left, I checked out my home and it looks like they barely mopped the floors and there is still dust on all my shelves. I paid for a deep cleaning from a 'premium company' and expected much better. Now I have to go back and mop the floors myself. Completely unacceptable service.

-Maria"

They are very frustrated and we want to show we have outstanding customer service. Our 'Great Clean Guarantee' states that we will send back a cleaning team back to fix any issues free of charge, and if that doesn't fix things we will offer a refund.
How do you respond to the customer?*
Please go to http://vocaroo.com/ and read your answer to the previous question. Once you're done, click 'Click here to save' and paste the URL below. It should look something like this: http://vocaroo.com/i/s0hD0i2DDbzr *
Anything else you'd like to add?
Submit Application

Thank you for applying! Please click the 'SUBMIT' button below to complete your application. If you are selected for an interview you will be notified within 14 days.
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VA Customer Service Superstar

Applicant Details

Customer Service Scenario 1

Customer Service Scenario 2

Submit Application