Date
-
Month
-
Day
Year
Date
How did you hear about EMC Security?
Internet/Website
Personal referral
EMC power company
Other
Did emcsecurity.com website meet your expectations?
*
Rows
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Ease of Navigation
Quick Answers
Options for Purchase
When you initially contacted EMC Security, did we meet your expectations?
*
Rows
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
N/A
Courteous
Promptness of response
Value of the Information
How satisfied were you with your Sales Consultant (via phone or in-home)?
*
Rows
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
N/A
Punctual
Prompt Call-back
Knowledge of equipment/system design
Would you like to speak with the Sales Manager regarding your unsatisfactory experience?
*
Yes (note your phone number in the comments below)
No
Comments about the Sales experience
How satisfied were you with the Technician who installed/activated your system?
*
Rows
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
N/A
Punctual
Knowledge of products, equipment/system, design
Provided training and app set-up (if applicable)
Would you like to speak with our Operations Manager regarding your unsatisfactory experience?
*
Yes (note your phone number in the comments below)
No
Comments about your in-home technical appointment
How satisfied are you with the following factors related to your alarm system?
*
Rows
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Ease of Operation
Appearance
Meets your security & lifestyle needs
Did you purchase any of the following from us?
*
Security cameras
Video doorbell
Smart home devices (locks, lights, etc.)
No optional technology
Other
Briefly describe your overall experience with the sales and/or installation process for technology you selected above.
Let us know what aspects of the process were most positive for you. If you have any suggestions for improvement, we'd love to hear them.
Please provide any additional comments about your EMC Security experience.
Would you recommend EMC Security to family and friends?
*
Yes
No
Our referral program rewards you with 2 free months for anyone you refer that becomes a customer. If you know someone that would benefit from our services, please provide their contact information.
Name
First Name
Last Name
Your Service Address
*
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