ESET Customer Experience Survey Form

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Company Name* This field is required.
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Name* This field is required.
First Name
Last Name
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Email Address* This field is required.
example@example.com
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Company Number* This field is required.
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Mobile Number* This field is required.
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Type of OS (Server)* This field is required.
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Type of OS (Client)* This field is required.
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Please click your installed ESET product.* This field is required.
ESET Home Edition Products
ESET Business Products
ESET Secure Authentication
ESET Endpoint Encryption (DESlock+)
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ESET Home Edition Products
Version 5
Version 6
Version 7
Version 8
Version 9
Version 10
Version 11
Version 12
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ESET Management Console | ESET PROTECT Version* This field is required.
Version 4
Version 5
Version 6
Version 7
Version 8
Version 9
Version 10
Version 11
Version 12
ESET PROTECT Cloud
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ESET Endpoint Client Version* This field is required.
Version 4
Version 5
Version 6
Version 7
Version 8
Version 9
Version 10
Version 11
Version 12
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ESET Dashboard : Number of devices that are ok (Green)
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ESET Dashboard : Number of devices that require attention (Orange)
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ESET Dashboard : Number of security risks (Red)
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ESET Secure Authentication
Version 1
Version 2
Version 3
Version 4
Version 5
Version 6
Version 7
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ESET Endpoint Encryption ( DESlock+ )
Version 1
Version 2
Version 3
Version 4
Version 5
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Safetica Data Leak Prevention
Version 5
Version 6
Version 7
Version 8
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Xopero Backup and Disaster Recovery Solution
Version 3
Version 4
Version 5
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Raised ESET issue/concern* This field is required.
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Date issued* This field is required.
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Please rate us in terms of our response time (promptness)* This field is required.Standard response time is within an hour
1 - It took a day before someone acknowledged my concern.
2 - It took 3 hours before someone acknowledged my concern.
3 - It took an hour before someone acknowledged my concern.
4 - It took less than an hour before someone acknowledged my concern.
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Please rate us in terms of our resolution time* This field is required.Standard resolution time: Best effort
1 - Support took weeks before my issue has been resolved.
2 - No update has been given after raising the concern but the issue has been resolved within the week.
3 - The support issue has been resolved within the week
4 - The support issue has been resolved within three days or less.
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Please rate us in terms of courteousness and enthusiasm* This field is required.
1- Technical Support Engineer is rude and doesn't listen to my concerns.
2 - Technical Support Engineer talks fast and can't seem to understand my concern.
3 - Technical Support Engineer does all the talking but is courteous and polite.
4 - Technical Support Engineer listens attentively and was able to grasp all my concerns.
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Please rate us in terms of our product expertise* This field is required.
1 - Technical Support Engineer doesn't know what he's doing.
2 - Technical Support Engineer knows a little about the product but was not able to resolve the issue.
3 - Technical Support Engineer was able to resolve the issue but was not able to do it on time.
4 - Technical Support Engineer was able to resolve critical issues at a given time.
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How would you rate our support group?* This field is required.
1 - Support is poor. No assistance has been provided.
2 - Support is mediocre and lacks enthusiasm.
3 - Support is good but the issue still persists.
4 - Support is excellent. The issue has been resolved on time.
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How likely is it that you would recommend ESET Security Solutions to a friend or colleague?* This field is required.
1 - Unlikely because the support is bad.
2 - I would somehow recommend the product but will tell something about the support.
3 - I would recommend the product when asked about it.
4 - I would definitely recommend the product even without my colleagues asking it.
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Is there anything we could do to improve your satisfaction with ESET?* This field is required.Please describe in detail.
Should be Empty: