Setra Systems Calibration & Service Form

In our commitment to providing our customers with a single source for all their quality assurance needs we offer calibration and service support. If you would like to return product to Setra Systems for Service and/or Calibration, please complete the Service & Calibration return form below.

Once the form is complete & submitted, we will email you authorization and a Return Label with an RMA # which must be placed on the outside of the shipping box. Please note: If the RMA # is not located on the outside of the shipping box, your return will be rejected upon receipt and shipped back to you.

Calibration Service: Setra maintains a complete calibration facility that is traceable to the National Institute of Standards & Technology (NIST).
Main Contact Information*

First NameLast Name
Company Name*
Main Contact Email Address*
Main Contact Phone Number*
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Please Note: A separate form fill will be needed if you plan on servicing/returning multiple models.
Model / Part Number*
Quantity*
BEFORE PROCEEDING!

→ Click here ← to check if your unit(s) is under warranty.

Incorrect information may lead to delays.

If product is in warranty but is not found to be defective the evaluation fee will apply.
Are the units under warranty?*

Yes, all the units are under warrantyNo, all the units are out of warrantySome of the units are under warranty, some are out of warrantySerial numbers are illegible (Illegible serial number voids warranty)
Enter Each Serial Number (Click the plus button to add more)*
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Billing Address (You will not be billed if unit is in warranty and confirmed defective)*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Please select a payment method below:*

Purchase OrderCredit Card
Purchase Order Number (if calibration or non-warranty)*
A valid PO # must be entered. Entries that include NA, TBD, Quote, etc. will be delayed. If in warranty and failure is determined to be an application or customer issue, evaluation fees would apply.
Total:
Please continue with the form. Our Finance Team will reach out after submission to get your credit card details.
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Shipping Info

Please fill in the information below so we can ship the product back to the correct person.
Shipping information is the same as the billing information.
Ship to Attention*

First NameLast Name
Ship to Company*
Shipping Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Declaration of Contamination Required; Setra cannot accept any returns that have been contaminated with hazardous materials or that have any type of contaminants inside the pressure port or externally on the product. This includes but is not limited to; dirt, asphalt, rust, oils, paints, glycol, liquids - including gasoline, particles of any type, unless it has been purged & cleaned with proof of decontamination/cleaning process.*

Unit(s) has only come in contact with either Air, Nitrogen, Helium, or waterUnit(s) has been installed and has come in contact with ANYTHING other than the 4 substances listed above including but not limited to any hazardous media listed in 40 CFR 372.45.40 or CFR 355 Appendix A and B
List all materials the unit(s) were exposed to:*
Optional Additional Notes
PLEASE ATTACH a copy of the documentation of the decontamination process. This must be submitted to Setra for review and approval by Setra prior to returning product to Setra (Please note: Approval to return to Setra is required and delays may occur.)*

Browse Files

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Please read and accept*

I certify that the information contained in this declaration is true and complete. I am aware that Setra is relying on accuracy of the statements contained in this declaration. The below named company understands and agrees that it shall be fully liable and responsible for any claims based on any false or incorrect statements contained in this declaration.I accept that if a unit is found to be contaminated with hazardous material and it subsequently causes harm to any Setra associate, the customer shall be fully liable for this harm or injury.
Your Name*

First NameLast Name
Company*
Signature*

Clear
Your order will be returned to you via Setra’s preferred carrier and charges will be added to your invoice. Special shipping needs / instructions:
Remove all fittings and power cords (with the exception of scale returns) before returning parts for service. We are not responsible for lost cords or fittings.

Scale returns should be returned to us with the pan and power cord.

Click the "SUBMIT RMA FORM" button below to finish the process.
Should be Empty:

Shipping Info