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Please Note: A separate form fill will be needed if you plan on servicing/returning multiple models.
→ Click here ← to check if your unit(s) is under warranty.
Incorrect information may lead to delays.
If product is in warranty but is not found to be defective the evaluation fee will apply.
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If product is within warranty and confirmed to be a Setra defect service will be performed at no cost. If in warranty and failure is determined to be an application or customer issue, evaluation fees would apply. All prices below are PER UNIT
Written Failure Analysis – Qty must be 2 or greater to request FA. Returns for analysis will include long term and possible destructive testing and will also include a formal written report with Containment and Corrective Action. Failure Analysis testing cannot be expedited, and the unit may not be repairable after the analysis is complete. Please note: Lead time is extended on all failure analysis returns. ($200 per unit)
Pricing is subject to change based on many factors. All prices should be considered as estimates. All pricing is per unit
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Please continue with the form. A customer service rep will reach out after submission to get your credit card details.
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IMPORTANT NOTE: If no account is provided, parts will be returned to you via Setra's preferred carrier and charges will be added to your invoice.
Remove all fittings and power cords (with the exception of scale returns) before returning parts for service. We are not responsible for lost cords or fittings. Scale returns should be returned to us with the pan and power cord.
Click the "SUBMIT RMA FORM" button below to finish the process.