• Choose Your Service

  • During the shelter in place order, the San Francisco and Marin stores are open with reduced hours for drop off and pick up Wednesday through Sunday, 12pm to 5pm. We also have expanded home pickup and delivery options. Priority will be given to customers engaged in essential services such as medical, food service, and government.

    Due to increased disinfecting requirements for service bikes, we will be adding a $15 disinfecting charge for each service during this time.

  • Select a Service Option to see a description of the service. 

    Once you have selected your service, select Next to continue.

  • New Bike Tune

    A new bike tune-up is recommended at least once within your first 6 months of ebike ownership at between 200 and 500 miles.

    All electric bikes purchased at The New Wheel include 6 months of complimentary service. 

  • Tune and Adjust

    Book a Tune and Adjust service for a la carte work on your bicycle. Our mechanics are trained and ready to work with you on a good service plan to make sure your bicycle rides beautifully and stays in good condition for years to come.

    Billed at time + materials based on a labor rate of $100 per hour. A $5 supply fee is added for all service over $25.  

  • Comprehensive Service 

    Our Comprehensive Service is a package that allows us to make your bike new again with full cleaning, full tuning and adjustment, and free installation of parts. Cables & housing installation, brake bleeds, and suspension service is 50% off.

    Our Comprehensive Service is $195 for a standard bicycle, $245 for an electric bicycle, & $285 for a cargo bicycle.

    One Comprehensive Tune-Up per year is included with a Comprehensive Service Membership. A $5 supply fee applies.

  • Other Services

    Need something installed? Have an issue, concern or a problem that isn’t covered in the services above? Book an “other service” and be as descriptive of your problem or request.

    Billed at time + materials based on a labor rate of $100 per hour. A $5 supply fee is added for all service over $25. 

  • During the shelter in place order, the San Francisco and Marin stores are open with reduced hours for drop off and pick up Wednesday through Sunday, 12pm to 5pm. We also have expanded home pickup and delivery options. Priority will be given to customers engaged in essential services such as medical, food service, and government.

    Due to increased disinfecting requirements for service bikes, we will be adding a $15 disinfecting charge for each service during this time.

  • Select service option that meets your needs.  

    Once you have selected your service option, select Next to continue.

  • Expedited Service

    • How does it work?  Schedule your dropoff appointment. Bring your bike in for an evaluation and quote at your appointment time and then we'll get working on your bike.
    • How long does it take?  Barring unforseen issues, your bike will be done by 5:30pm same day! 
    • How much does it cost?  Services over 30 minutes (i.e. tune ups) have a $49 same day service charge .   Services under 30 minutes (i.e. flat fixes or small adjustment) do not have a same day service charge. 
    • Do you have loaner bikes? Yes we do! Just select that you'd like a loaner and we will reserve one for you for $15 per day while your bike is in for service.

  • Same Day New Bike Tune

    Same Day service is complimentary for New Bike Tunes on bikes purchased from The New Wheel. For bikes not purchased at The New Wheel, a $49 same day service charge applies. 

    Bring your bike in at your scheduled appointment time and it will be ready by 5:30pm barring any unforseen issues.  

  • 2 to 3 Business Days

    • How does it work?  Schedule your dropoff appointment at the location of your choice. Bring your bike to the shop at your scheduled time and we will get working on your bike! 
    • How long does it take?  Barring any unforseen issues, your bike will be ready in 2 to 3 business days.
    • Do you have loaner bikes?  Yes we do! Just select that you'd like a loaner and we will reserve one for you for $15 per day while your bike is in for service.  

  • 2 to 3 Business Days

    • How does it work?  Schedule your dropoff appointment at the location of your choice. Bring your bike to the shop at your scheduled time and we will get working on your bike! 
    • How long does it take?  Barring any unforseen issues, your bike will be ready in 2 to 3 business days.
    • Do you have loaner bikes?  Yes we do! Just select that you'd like a loaner and we will reserve one for you for $15 per day while your bike is in for service.  

  • 2 to 3 Business Days from Service Date

    • Please note: We can pickup at your home or office!
    • How does it work?  First you'll pick a time to have your bike serviced. Next you'll schedule a 2-hour window for your bike pickup. We currently service San Francisco, Central and South Marin, and parts of the East Bay.
    • How much does it cost?  Pickup service is free with a minimum service of $50 in parts, accessories or labor.
    • How long does it take?  Barring any unforseen issues, we will have your bike ready 2-3 business days after your scheduled service appointment. Note that delivery and pickup days are not included in the 2-3 business day service turnaround.  
    • How does pickup work?  Our driver will be in touch 20 minutes before arrival with an ETA. 
    • Can I get my bike delivered back? Yes! When your service is complete, we will call to arrange delivery back to you directly or delivery back to a store.  

     

  • Sorry, You Are Outside of Our Pick Up Area

    Currently, our mobile service pickup service is only available in San Francisco, South & Central Marin and Parts of the East Bay.

    Select a different option above to continue.

  • Confirmed! We Have Pick Up Available In Your Area

    Click "Schedule Your Pick Up" to schedule your service pick up and accept the $10 pick up fee.

    If you would prefer to drop off your bike, select a different option above and continue.

  • ← Start Over

  • Where would you like to bring your bicycle?

    Choose one of our locations:

    • Our San Francisco store is in Bernal Heights and is open daily from 10am-6pm.
    • Our Larkspur Landing  store is in Marin County and is open Tues-Sun from 10am-6pm.

  • ← Start Over

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