• Due to overwhelming service and new bike sales demand, we are unable to service bikes not purchased at The New Wheel at this time. We are working on increasing capacity and look forward to welcoming you and your bike at a later date. We apologize for any inconvenience this may cause.

    If you would like recommendations for alternative service, please email us at info@newwheel.net.

    Sincerely, 

    The New Wheel Service Team

  • Holiday Hours: Our shops will be closed Thursday and Friday, November 25 - 26, for the Thanksgiving Holiday. Due to staff vacation and the holiday, our service capacity will be lower during this time.

  • New Bike Tune

    A new bike tune-up is recommended at least once within your first 6 months of ebike ownership at between 300 and 500 miles.

    All electric bikes purchased at The New Wheel include 6 months of complimentary service.

  • Tune and Adjust

    Book a Tune and Adjust service for a la carte work on your bicycle. Our mechanics are trained and ready to work with you on a good service plan to make sure your bicycle rides beautifully and stays in good condition for years to come.

    Billed at time + materials based on a labor rate of $135 per hour. A $5 supply fee is added for all service over $25.

  • Comprehensive Service 

    Our Comprehensive Service is a package that allows us to make your bike like new again with full cleaning, full tuning and adjustment, and free installation of most parts. Cables & housing installation, brake bleeds, and suspension service is 50% off.

    Our Comprehensive Service Package starts at $295.

    Comprehensive Service Plans include one Comprehensive Service per year. A $5 supply fee applies.

  • Other Service

    Need something installed? Have an issue, concern or a problem that isn’t covered in the services above? Book an “other service” and be as descriptive of your problem or request.

    Billed at time + materials based on a labor rate of $135 per hour. A $5 supply fee is added for all service over $25. 

  • Flat Tire Repair

    Select this option if you just need a flat tire repaired.

    Flat fixes range from $20 to $55 plus parts.

    Additional service billed at time + materials based on a labor rate of $135 per hour. A $5 supply fee is added for all service over $25.

  • Non New Wheel Service Options (Page 3)

  • Please Note: We are not equipped to service scooter style electric bikes (i.e. bench seat with no seatpost). 

    Burning Man Bikes: We are unable to service Burning Man bikes that were not purchased from The New Wheel.

  • Tune and Adjust

    Book a Tune and Adjust service for a la carte work on your bicycle. Our mechanics are trained and ready to work with you on a good service plan to make sure your bicycle rides beautifully and stays in good condition for years to come.

    Our Basic Tune-Up is $195. A $5 supply fee is added for all service over $25.  

  • Comprehensive Service 

    Our Comprehensive Service is a package that allows us to make your bike new again with full cleaning, full tuning and adjustment, and free installation of parts. Cables & housing installation, brake bleeds, and suspension service is 50% off.

    Our Comprehensive Service Package starts at $295.

    A $5 supply fee applies.

  • Online Bike Assembly and Tune

    We can expertly assemble and tune your bike that was purchased online and work to ensure it performs as designed and meets our high standards. 

    Our workshop can work on the mechanics of all electric bicycles using standard bicycle components, and can work on the electronic systems of Bosch, Stromer and Specialized.

    Our bike assembly and tune service starts at $295.

    A $5 supply fee applies.

  • Ebike Troubleshooting

    Our trained and certified service technicians are able to diagnose, troubleshoot and repair problems on electric systems from Bosch, Stromer and Specialized.

    Our Ebike Troubleshooting service is $135 and then is billed based on time + materials at a labor rate of $135 per hour. Once we figure out the problem, there may be additional costs to complete the repair.

  • Flat Tire Repair

    Select this option if you just need a flat tire repaired.

    Flat fixes range from $20 to $55 plus parts.

    Additional service billed based on time + materials at a labor rate of $135 per hour. A $5 supply fee is added for all service over $25.

  • Other Service

    Need something installed? Have an issue, concern or a problem that isn’t covered in the services above? Book an “other service” and be as descriptive of your problem or request.

    Billed based on time + materials at a labor rate of $135 per hour. A $5 supply fee is added for all service over $25. 

  • Please Note: We are not equipped to service scooter style electric bikes (i.e. bench seat with no seatpost). 

  • Service Unavailable

    While we can work on the mechanical systems of most bikes, we only have training and spare parts for electronic systems from Bosch, Specialized and Stromer.  

    Here are our recommendations for service on this system:

    • Reach out to your original retailer for service

    • Reach out to the manufacturer to identify local service options

    If you are unable to get help from your retailer or the manufacturer...

    • Reach out to us at service@newwheel.net and we can try to find another solution. 

     

  • We May Be Able To Service This System

    • Ebike troubleshooting is $135/hr (1 hour minimum) to ascertain what is going on.

    • Once we figure out what's causing the issue, there may be additional cost to complete the repair if a repair is possible.

    • If your bike is under warranty we can submit for warranty reimbursement on your behalf if we are a dealer of your brand. Please bring your original sales receipt. Please note: There is a $65 warranty processing fee for each warranty submission. 

     

  •  Select a Service Option for more information.

  • Click "Next" To Continue

     

  • Other Service + Flat Repair

    Use this option for a flat repair with possible additional service to avoid having to schedule a follow up service visit.

    Other service is billed based on time + materials at a labor rate of $135 per hour. A $5 supply fee is added for all service over $25.  

  • No Appointment Necessary For Flat Repairs!

    Simply bring your bike into one of our stores and we'll work to get it turned around as soon as possible.

    • San Francisco Store Address & Hours

    • Larkspur Landing Store Address & Hours

    • Oakland Store Address & Hours 

    I Need Help Getting My Bike To A Store

    If you need a pick up and you live in San Francisco, Marin County or the East Bay, we may be able to arrange to pick up your bike in the next 7 weekdays (M-F).  Please send an email to info@newwheel.net and allow for a 24 hr turnaround on hearing back from our support staff.

  • Emergency Roadside Pick Up

    If you have a Service Plan, you may use your emergency roadside pick up benefit - your bike can be picked up and delivered to us. Your plan includes up to two pickups per year with delivery up to 30 miles. To initiate a roadside pick up call 415-524-7362 and follow the prompts.

  • Select service option that meets your needs.  

    Once you have selected your service option, select Next to continue.

  • Expedited Service

    • How does it work? Schedule your dropoff appointment. Bring your bike in for an evaluation and quote at your appointment time and then we'll get working on your bike.
    • How long does it take? Barring unforseen issues, your bike will be done by 5:30pm same day! 
    • How much does it cost? Services over 30 minutes (i.e. tune ups) an expedited service charge. Services under 30 minutes (i.e. flat fixes or small adjustment) do not have an expedited service charge. 
    • Do you have loaner bikes? Yes we do! Just select that you'd like a loaner and we will reserve one for you for $95 while your bike is in for service up to two weeks. Every day in excess of 2 weeks will be charged at $15 per day.

  • Same Day New Bike Tune

    Expedited service is complimentary for New Bike Tunes on bikes purchased from The New Wheel. For bikes not purchased at The New Wheel, or bikes not eligible for a New Bike Tune, an expedited service charge applies. 

    Bring your bike in at your scheduled appointment time and it will be ready by 5:30pm barring any unforseen issues.  

  • 3 to 5 Day Turnaround (Depending on Weekends)

    • How does it work? Schedule your dropoff appointment at the location of your choice. Bring your bike into the shop anytime during open hours on your appointment date.
    • How long does it take? Barring any unforseen issues, your bike will be ready in 2 to 5 days (depending on weekends).
    • Do you have loaner bikes? Yes we do! Just select that you'd like a loaner and we will reserve one for you for $95 while your bike is in for service up to two weeks. Every day in excess of 2 weeks will be charged at $15 per day.

  • 5 to 7 Day Turnaround (Depending on Weekends)

    • How does it work? Schedule your dropoff appointment at the location of your choice. Bring your bike into the shop anytime during open hours on your appointment date.
    • How long does it take? Barring any unforseen issues, your bike will be ready in 5 to 7 days (depending on weekends).
    • Do you have loaner bikes? Yes we do! Just select that you'd like a loaner and we will reserve one for you for $95 while your bike is in for service up to two weeks. Every day in excess of 2 weeks will be charged at $95 per day.

  • 3 to 5 Day Turnaround (Depending on Weekends)

    • Please note: We can pickup at your home or office!
    • How does it work? Schedule a 3-hour window when our driver can collect your bike. Our bike pickup area covers San Francisco, Central and South Marin, and parts of the East Bay.
    • How long does it take? Barring any unforseen issues, we will have your bike ready in 2-5 days (depending on weekends) after your bike is picked up. Please note: Delivery and pickup days are not included in the service turnaround time.
    • How much does it cost? Bike transportation is $29 each way, or $58 round trip.
    • Can I get my bike delivered back? Yes! When your service is complete, we will call to arrange delivery back to you directly, or you can collect the bike in one of our stores.
    • How does pickup work? On the day of your bike pick-up, our driver will be in touch when they’re en route with a more exact arrival time.
    • What bikes are NOT eligible for pickup? We cannot accomodate 3-wheel bicycles for pickup or bikes weighing over 75lbs.

     

  • Sorry, You Are Outside of Our Pick Up Area

    Currently, our mobile service pickup service is only available in San Francisco, South & Central Marin and Parts of the East Bay.

    Select a different option above to continue.

  • Confirmed! We Have Pick Up Available In Your Area

    Click "Book Service" to schedule your service and accept the $29 pick up fee.

    Once you book service, we will follow up to schedule your pickup appointment.

    If you would prefer to drop off your bike, select a different option above and continue.

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  • Where would you like to bring your bicycle?

    Choose one of our locations:

    • Our San Francisco store is in Bernal Heights. See hours & directions..
    • Our Larkspur Landing store is in Marin County. See hours & directions.
    • Our Oakland store is in the East Bay. See hours & directions.

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