New Bike Tune

A new bike tune-up is recommended at least once within your first 6 months of ebike ownership at between 300 and 500 miles.

All electric bikes purchased at The New Wheel include 6 months of complimentary service. 

Please note: Due to overwhelming service demand, we are currently only servicing bikes that were purchased at The New Wheel. We apologize for the inconvenience this may cause and look forward to getting back to normal shortly. 

Tune and Adjust

Book a Tune and Adjust service for a la carte work on your bicycle. Our mechanics are trained and ready to work with you on a good service plan to make sure your bicycle rides beautifully and stays in good condition for years to come.

Billed at time + materials based on a labor rate of $100 per hour. A $5 supply fee is added for all service over $25.  

Please note: Due to overwhelming service demand, we are currently only servicing bikes that were purchased at The New Wheel. We apologize for the inconvenience this may cause and look forward to getting back to normal shortly. 

Comprehensive Service 

Our Comprehensive Service is a package that allows us to make your bike new again with full cleaning, full tuning and adjustment, and free installation of parts. Cables & housing installation, brake bleeds, and suspension service is 50% off.

Our Comprehensive Service is $195 for a standard bicycle, $245 for an electric bicycle, & $285 for a cargo bicycle.

One Comprehensive Tune-Up per year is included with a Comprehensive Service Membership. A $5 supply fee applies.

Please note: Due to overwhelming service demand, we are currently only servicing bikes that were purchased at The New Wheel. We apologize for the inconvenience this may cause and look forward to getting back to normal shortly. 

Other Services

Need something installed? Have an issue, concern or a problem that isn’t covered in the services above? Book an “other service” and be as descriptive of your problem or request.

Billed at time + materials based on a labor rate of $100 per hour. A $5 supply fee is added for all service over $25. 

Please note: Due to overwhelming service demand, we are currently only servicing bikes that were purchased at The New Wheel. We apologize for the inconvenience this may cause and look forward to getting back to normal shortly. 

Expedited Service

• How does it work?  Schedule your dropoff appointment. Bring your bike in for an evaluation and quote at your appointment time and then we'll get working on your bike.
• How long does it take?  Barring unforseen issues, your bike will be done by 5:30pm same day! 
• How much does it cost?  Services over 30 minutes (i.e. tune ups) have a $95 expedited service charge .   Services under 30 minutes (i.e. flat fixes or small adjustment) do not have an expedited service charge. 
• Do you have loaner bikes? Yes we do! Just select that you'd like a loaner and we will reserve one for you for $95 while your bike is in for service up to two weeks. Every day in excess of 2 weeks will be charged at $15 per day.

Same Day New Bike Tune

Expedited service is complimentary for New Bike Tunes on bikes purchased from The New Wheel. For bikes not purchased at The New Wheel, or bikes not eligible for a New Bike Tune, a $95 same day service charge applies. 

Bring your bike in at your scheduled appointment time and it will be ready by 5:30pm barring any unforseen issues.  

2 to 3 Business Days

• How does it work?  Schedule your dropoff appointment at the location of your choice. Bring your bike to the shop at your scheduled time and we will get working on your bike! 
• How long does it take?  Barring any unforseen issues, your bike will be ready in 2 to 3 business days.
• Do you have loaner bikes? Yes we do! Just select that you'd like a loaner and we will reserve one for you for $95 while your bike is in for service up to two weeks. Every day in excess of 2 weeks will be charged at $15 per day.

2 to 3 Business Days

• How does it work?  Schedule your dropoff appointment at the location of your choice. Bring your bike to the shop at your scheduled time and we will get working on your bike! 
• How long does it take?  Barring any unforseen issues, your bike will be ready in 2 to 3 business days.
• Do you have loaner bikes? Yes we do! Just select that you'd like a loaner and we will reserve one for you for $95 while your bike is in for service up to two weeks. Every day in excess of 2 weeks will be charged at $15 per day.

2 to 3 Business Days from Service Date

• Please note: We can pickup at your home or office!
• How does it work?  First you'll pick a time to have your bike serviced. Next you'll schedule a 2-hour window for your bike pickup. We currently service San Francisco, Central and South Marin, and parts of the East Bay.
• How much does it cost?  Pickup service is free with a minimum service of $50 in parts, accessories or labor.
• How long does it take?  Barring any unforseen issues, we will have your bike ready 2-3 business days after your scheduled service appointment. Note that delivery and pickup days are not included in the 2-3 business day service turnaround.  
• How does pickup work?  Our driver will be in touch 20 minutes before arrival with an ETA. 
• Can I get my bike delivered back? Yes! When your service is complete, we will call to arrange delivery back to you directly or delivery back to a store.  

 

Sorry, You Are Outside of Our Pick Up Area

Currently, our mobile service pickup service is only available in San Francisco, South & Central Marin and Parts of the East Bay.

Select a different option above to continue.

Confirmed! We Have Pick Up Available In Your Area

Click "Schedule Your Pick Up" to schedule your service pick up and accept the $19 pick up fee*.

If you would prefer to drop off your bike, select a different option above and continue.

*Free with service of $50 or more.