TonerRefillKits.com - Tech Support Inquiry

TECHNICAL SUPPORT INQUIRY FORM

Note: This form is for technical support for existing customers, only (for other inquiries, please call: 352.343.7533 (9am - 5pm ET) or click on Live Chat on our web site).
For 33 years our goal has been to resolve any issue as fast as possible.

Our No time limit - No 'fine print' guarantee means exactly what it says, no matter when you bought the product, no matter what the reason, if you are disappointed in any way, a refund or replacement is yours (and we sincerely appreciate the opportunity to resolve the problem first).

Thank you!
Preferred contact method:

Please Call MePlease Email Me
Your e-mail address:
example@example.com (required - never shared with anyone)
Your phone number:

Area CodePhone Number (only if you want us to call you - be sure to give us your area code)
Your full name:
(the name under which the order was placed)
Your order number:
This number was provided when you placed your order, in the order email confirmation, in the email shipping confirmation, on the packing slip and on the box label. Failure to provide the order number can delay a response to your inquiry.
Ship to address:
(Only necessary if you can't provide your order number)
Machine manufacturer:
Machine model number:
(e.g. LaserJet Series 4, PC 920, SuperScript 860, etc.)
ReChargX product(s) ordered:
Please verify what you ordered by looking at the label on the bottle
ReChargX product(s) received:
Please verify what you received by looking at the label on the bottle
General problem category? (multiple selections allowed)

Regularly spaced, repeating dots, spots, lines on pageRandomly occuring spots, dots, lines, etc.Heavy dark lines along margin(s) of pageRazor sharp vertical lines on pageLight, faint, blank vertical streaks on pageGray haze over most of the pageOverall faint or light print on pagePortion of page prints fine, other portion too lightStrange click, pop, squeak or other noiseMachine still says "toner low"/"toner empty", etc.Other problem/question not listed here
General problem status? (please select only one)

Getting better with continued printingStaying the same over timeGetting worse over timeUnsure if getting better/worseNot applicable
Name-brand or compatible (generic) cartridge?

Name-brand (OEM)Compatible (ReChargX)Compatible (generic)
How many refills to date?

First refillSecond refillThird refillMore than three times
How many pages printed so far?
When did the problem start?

Before the cartridge was even empty or refilledImmediately after refilling the cartridgeA few days after refillingA few weeks after refillingNot applicable
Did you try another cartridge?

Tried another cartridge - problem went awayTried another cartridge - problem remainedDon't have another spare cartridge to try
Additional problem details:
Any/all additional detail is appreciated and helps diagnose the problem and allows us to provide a more accurate answer.
Attach pictures of the print output, the cartridge, etc.

Browse Files

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If the product you ordered is not listed in any of the above fields, please enter it here.
After you press the SUBMIT button, you will be taken back to our web site home page.

During normal business hours we normally answer in under an hour (and most often almost immediately).
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TECHNICAL SUPPORT INQUIRY FORM