Behavioral Health Provider Satisfaction Survey

Behavioral Health Provider Satisfaction Survey
Please answer the following questions about the communication you have with Behavioral Health Providers regarding the treatment of your patients.

Thank you!
1. Please tell us what health center you are responding for:

BrightwoodMason SquareHigh Street AdultsHigh Street Pediatrics
2. Are you aware that the ACO offers an integrated behavioral health model in partnership with Behavioral Health Network (BHN)?

YesNo
3. If Yes, have you utilized BHN staff in helping to meet the behavioral health needs of your patients?

YesNo
4. If Yes, how was your experience working with the BHN team?

PoorFairAverageGoodExcellent
5. Do you receive communication from BHN regarding the work they are doing with your patients?

YesNoSometimesN/A
6. Is the communication helpful and done in a timely manner?

YesNo
7. Does BHN provide information on follow-up behavioral health care activities for your patients?

YesNoSometimesN/A
8. Do you feel that BHN supports your daily workflow including helping to meet the social determinants of health for your patients?

YesNoSometimesN/A
9. Are you aware that the ACO offers psychiatry consultation as part of the integrated behavioral health model in partnership with the department of psychiatry at Baystate Medical Center?

YesNo
10. If Yes, have you utilized the Baystate Psychiatry staff in helping to meet the behavioral health needs of your patients?

YesNo
11. If Yes, how was your experience working with the Baystate Psychiatry team?

PoorFairAverageGoodExcellent
12. Do you receive communication from the consulting Baystate Psychiatry staff regarding the work they are doing with your patients?

YesNoSometimesN/A
13. Is the communication helpful and done in a timely manner?

YesNoSometimesN/A
14. Does the Baystate psychiatry staff provide information on follow-up behavioral health care activities for your patients?

YesNoSometimesN/A
15. Do you feel that the Baystate psychiatry staff provides you information on psychiatric medications in supporting the work that you are doing with your patients?

YesNoSometimesN/A
16. Do you feel that your patient with Serious and Persistent Mental Illness (SPMI) are having their behavioral health needs met from their providers?

YesNoSometimesN/A
17. Are you concerned with any access issues for your patients in getting their behavioral health needs met in the community?

YesNoSometimesN/A
Is there any other information or feedback that youwould like to provide about the integrated behavioral health model that isbeing offered for your patients?
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