We apologize for any manufacturing issues with our products.
Most retailers will accept an exchange.
If you prefer, please use this form to send us a warranty request directly.
PLEASE SELECT ONE OF THE FOLLOWING
The piece-shape of the puzzle you are submitting a request for is:
OPTION 1: Missing Piece Repair Kit
We will send you a custom-made repair kit that will seamlessly cover the missing area. If you are planning on framing or mounting your puzzle, then this is your best choice.
OPTION 2: Full Replacement Puzzle
Please note that each puzzle cut is different. You will have to complete the puzzle again from the beginning. If you plan on redoing or gifting your puzzle, then this is your best choice.
Missing Piece Repair Kit
We will mail you a custom-made patch that seamlessly covers the missing area for your specific missing piece.
PLEASE SEE BELOW FOR A DEMONSTRATION OF A PUZZLE PATCH:
Please complete the details below so that we can create the patch kit for you:
* Required field
Missing piece photo:
A close-up photo showing the area with the missing piece
We use this image to create your repair kit.
Please ensure that the image is:
This helps making the repair kit easier. We appreciate it!
PLEASE TRY TO MATCH THIS EXAMPLE:
Complete puzzle photo:
A photo of the completed puzzle with the missing piece visible for reference.
Please ensure the image is:
We will send you a replacement puzzle.
Please note that because each cut is different, you will have to complete the puzzle again from the beginning. Pieces cannot be traded between puzzles.
Additionally, we are only able to replace with the same title.
Please enter the information below:
A photo of the barcode on the side of the puzzle box with your initials written over it.
Puzzle Photo: A photo of the completed puzzle with the missing piece area or other product issue visible.
PLEASE TRY TO MATCH THIS EXAMPLE PHOTO:
Unfortunately we are unable to ship replacement jigsaw puzzles outside of the USA & Canada. Please contact the retailer where the puzzle was purchased for assistance.
Please note that each of our puzzles is cut uniquely and pieces are not transferable between puzzles.
Please enter your shipping information below: