Office of Human Resources Survey
Please indicate your status Beaumont ISD
District Employee; Operations (Maintenance, Transportation, Child Nutrition)
District Employee; Paraprofessional/Clerk
District Employee; Professional
Please identify the area(s) of Human Resources that you interacted with
HR Operations (Onboarding/Transfers/General Information)
HR Operations (Leave/Recruitment/Certifications/Substitutes)
HR Leadership (Exec. Director/HR Manager/Sr. HR Advisor)
In your most recent customer service experience, how did you contact the representatitve?
In Person (Drop-In)
In Person (Scheduled Appt.)
Referral from Campus Admin.
Did your HR Representative... (Please check all that apply)
Resolve your inquiry at first point of contact to your satisfaction
Redirect your inquiry providing the correct contact information and explanation of the redirection
Escalate the inquiry on your behalf providing appropriate contact details
How long did it take to have your inquiry resolved?
More than a week
The inquiry was not resolved
Did the representative... (Check all that apply)
Listen and ask questions to identify the problem/inquiry
Appear knowledgeable and competant
Handle issues with courtesy and professionalism
None of the above
How would you rate the consistency of service and advice received from the department?
Current experience was not consistent as I have received better quality and advice from the department.
Current experience was not consistent as I have previously received worse quality fo service and advice from the department
Current experience is consistent as I previously received high quality of service and advice from the department.
Current experience is consistent as I previously received poor quality of service and advice from the department.
Neither better nor worse with the quality of pervious service and advice I received from the department.
I have not previously contacted the department.
Please rate your satisfaction with the level of customer service from the HR Department. (Five stars being most satisfactory)
To better analyze our data please provide the approximate date of your interaction with the HR Department
Any comments on how we might improve?
What activities would you like to see from your ideal HR Department?
Should be Empty: