Office of Human Resources Survey
Name (Optional)
First Name
Last Name
Email (Optional)
example@example.com
Please indicate your status Beaumont ISD
*
District Employee; Operations (Maintenance, Transportation, Child Nutrition)
District Employee; Paraprofessional/Clerk
District Employee; Professional
Retiree
Other
Please identify the area(s) of Human Resources that you interacted with
*
HR Operations (Onboarding/Transfers/General Information)
HR Operations (Leave/Recruitment/Certifications/Substitutes)
HR Leadership (Exec. Director/HR Manager/Sr. HR Advisor)
In your most recent customer service experience, how did you contact the representatitve?
In Person (Drop-In)
In Person (Scheduled Appt.)
Phone
Email
Referral from Campus Admin.
Other
Did your HR Representative... (Please check all that apply)
Resolve your inquiry at first point of contact to your satisfaction
Redirect your inquiry providing the correct contact information and explanation of the redirection
Escalate the inquiry on your behalf providing appropriate contact details
Other
How long did it take to have your inquiry resolved?
Immediately
1-2 days
3-5 days
More than a week
The inquiry was not resolved
Did the representative... (Check all that apply)
Listen and ask questions to identify the problem/inquiry
Appear knowledgeable and competant
Handle issues with courtesy and professionalism
None of the above
How would you rate the consistency of service and advice received from the department?
Current experience was not consistent as I have received better quality and advice from the department.
Current experience was not consistent as I have previously received worse quality fo service and advice from the department
Current experience is consistent as I previously received high quality of service and advice from the department.
Current experience is consistent as I previously received poor quality of service and advice from the department.
Neither better nor worse with the quality of pervious service and advice I received from the department.
I have not previously contacted the department.
Please rate your satisfaction with the level of customer service from the HR Department. (Five stars being most satisfactory)
1
2
3
4
5
To better analyze our data please provide the approximate date of your interaction with the HR Department
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Month
-
Day
Year
Date
Any comments on how we might improve?
What activities would you like to see from your ideal HR Department?
Submit
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