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- Gender*
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- Location Visited*
- Date of Visit*
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- Where did you sit?*
- Was the staff member on the phone friendly and able to answer your questions in a knowledgeable manner?*
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- Was the walkway outside the brewery properly maintained?*
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- Did a brewery employee greet you with a smile, "hello," or other welcoming gesture upon entering? *
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- Did music and/or art in the brewery enhance your experience?*
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- Were you greeted with a smile or "hello" upon approaching the bar/being seated?*
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- Did the bartender/server introduce him or herself?*
- Did the bartender/server provide water right away and keep your glass replenished?*
- Did the bartender/server engage in conversation with you?*
- Were you offered a physical menu?*
- Did the bartender/server offer recommendations?*
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- Did the bartender/server suggest starting with a flight? If flights are not offered, please order a pint.*
- Before serving your beer, did the bartender/server verify your ID if under 35?*
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- Was your beer served in clean glassware?*
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- Did the bartender/server suggest ordering a beer after completing your flight?*
- Was your bartender/server knowledgeable about the food menu?*
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- If multiple items were ordered, were all of your items delivered at the appropriate time?*
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- Was your food served at the appropriate temperature?*
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- Did the size and quality of your food items correspond fairly with the price?*
- Were you offered a dessert menu?*
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- Were dirty dishes and glasses cleared in a timely manner?*
- Was the bar area and bathroom clean?*
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- Was there a visible merchandise area with clearly priced items?*
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- Did you purchase any merchandise?*
- Was there a clearly visible listing of upcoming events?*
- Did the bartender/server suggest filling a growler or taking beer to go?*
- Did you purchase any beer to go?*
- If this brewery's beer is distributed, are you more likely to purchase their offerings from a bar/restaurant/store because of this experience?*
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- Did you receive a sincere "thank you" upon leaving the brewery?*
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- Did the brewery staff enhance your experience?*
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- Had you visited this brewery before?*
- Would you recommend and return to this brewery based on this experience?*
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- If you had a friend with you, are their purchases on a separate check?*
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- Should be Empty: