Job Summary
Darwin Automotive, a cutting edge software company is seeking candidates with technical capacity, computer proficiency, and a strong customer focus to join our technical support team. In this role, you’ll contribute to the achievement of organizational goals by providing effective and timely technical support. Previous experience is not necessary, but must be self-motivated, demonstrate strong communication skills and be adept at building relationships. The ideal candidate will have previous experience in the automotive market or F&I experience.
Requires close collaboration with external and internal members of organization to develop and implement effective support strategies. Deliver service and support to various groups including customers, sales team, & implementation team
Pluses include (100% paid medical, 401K profit sharing, rapid advancement opportunities).
Position and Responsibilities
Primary Duties include:
- Provide training and documentation to customers and implementation employees on the installation, use, and maintenance of products/systems
- Troubleshoot customer issues using a logical and methodical approach, including asking appropriate questions to gather information, evaluate, and analyze symptoms/data to determine root cause of customer concern
- Identify and escalate priority issues and redirect unresolved concerns to an appropriate resource
- Accurately process and document customer interactions using designated software
- Monitor and resolve recurring, more complex, problems to ensure ongoing customer satisfaction
- Stay current with all products and acquire knowledge/training of new products/systems, as developed
- Represent the company and collect customer feedback to facilitate continuous improvement
Qualifications
- Strong communication and interpersonal skills
- Computer proficiency and strong attention to detail
Job Type: Full-time
Experience:
- Computer Skills: 1 year (Preferred)