Res Club Survey 2019

1

NamePlease provide your full name.

First Name

Last Name

2

Member NumberWhat is your member number? If you don't know, please skip this step.

3

Concierge & Guest Services

4

Concierge & Guest Services CommentsPlease provide reasoning for your 'Not Satisfied' choice for the previous question.

6

Residence Club Amenities CommentsPlease provide reasoning for your 'Not Satisfied' choice for the previous question.

7

Have you used one of Mayacama's Reciprocal Partners?e.g. Elite Alliance, Timbers Reciprocity Program

YESNO

8

Which Reciprocity Program have you used?

Timbers Reciprocity Program

Elite Alliance

Both

13

Reciprocity Program CommentsPlease provide reasoning for your 'Not Satisfied' choice for the previous question.

14

What do you see as the single biggest challenge to the Mayacama Residence Club?

General Availability

Reservation Communications (ability to figure out reservation availability)

Concierge Services (ability to secure dining reservations, tastings or transportation in the surrounding area)

The Selection Process

Other

15

Please elaborate on your answer to the previous question.

16

If you could improve one of the following, which would you select?

Reciprocity Programs & Partners

FF&E of the Residences (bed & bath linens, furniture, televisions, audio systems)

Reservation Communication (ability of figuring out reservation availability)

In-Room Amenities (bathroom amenities, in-room beverage and snack selection, etc.)

Other

17

What is your favorite thing about the Mayacama Residence Club?

Concierge & Guest Services Offered

The physical residences themselves (layout, FF&E, amenities)

Programming and events offered while in residence (Kid's Camps, Pool Activities, Wine Events)

Reciprocity Partners and Programs

Other

18

Harvest Room Doors?One of the most common pieces of feedback that I have received as your Director of Residences is your fellow members would love to see the Harvest Room of the Villas become “enclosable” – that is to have accordion patio doors that will allow the member to have a completely enclosed Harvest Room, a completely open Harvest Room, or something in-between. An improvement such as this would have to come as an assessment to the Unrestricted members of the Residence Club (if you are seeing this question, that means you would be included in this assessment). After consulting with sources, the general feeling is this could be done with a one-time assessment between $2000 and $2500 per family to retrofit all 3-Bedroom Villas. With this very basic knowledge, is this something that you would like Mayacama to pursue?

YESNO

19

General FeedbackIn 150 characters or less, please leave any feedback you deem appropriate:

0/150