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Job Title:
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Administrator
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Where did you purchase your product?
In Branch
By Telephone
Online
From Expert Installer
Other
In branch
Ashford
Bath
Chester
Was the product installed by Jacksons?
Yes
No
If yes, please rate the quality and efficiency of the installation
Excellent
Good
Average
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Feedback
We are always looking for ways to improve our products and services and would really appreciate some feedback on the products you have purchased and the quality of the service you have received from us. We would be grateful if you could spare a few more moments of your time to complete this questionnaire.
1. Was the telephone salesperson friendly?
Excellent
Good
Average
Poor
N/A
Helpful?
Excellent
Good
Average
Poor
N/A
Informed?
Excellent
Good
Average
Poor
N/A
2. Was the representative who visited you to confirm your requirements friendly?
Excellent
Good
Average
Poor
N/A
Helpful?
Excellent
Good
Average
Poor
N/A
Informed?
Excellent
Good
Average
Poor
N/A
3. Was the delivery driver courteous and helpful??
Excellent
Good
Average
Poor
N/A
4. Were the Installation team punctual?
Excellent
Good
Average
Poor
N/A
Polite?
Excellent
Good
Average
Poor
N/A
Competent?
Excellent
Good
Average
Poor
N/A
Did they leave the site as you would expect?
Yes
No
5. How would you rate the quality of product you received from us?
Excellent
Good
Average
Poor
N/A
6. Overall, how does the product fulfil your expectation?
Exceed
Meet
Fall short
7. Would you recommend Jacksons?
Yes
No
8. Please tell us why you chose Jacksons?
Do you have any further comments or suggestions?
How did you hear about us?:
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Saw you at a show/exhibition
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Recommended
PR feature
Saw Jacksons vehicle
Saw label on fence
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